This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had my 2001 VW Passat for 7 years now and have had it in the shop multiple issues including warped rotors (front and back), cracked chasse, electrical issues and various other problems. Before having this car, I had a Toyota for 8 years and in the 8 years I had the Toyota, I only had it in the shop for routine maintenance. This car is disappointing and everyone I talk to who has a similar model/year says the same thing. I think the 2001 VW Passat is a lemon.
Vehicle died while driving on 45 mph road. Starter and engine turn, but would not run. Advised dealer that this happened 1 year ago and engine fuse and horn fuse had to be replaced. No codes were in the computer. Dealer replaced fuse S232 and car started. During road test, car died again. Fuse S232 blew again and dealer found ECM and harness melted and was smoking. Dealer replaced ECM, harness and fuse and car ran. When customer received the car, the cruise control and dash lights were inoperative. Dealer reprogrammed cruise and fixed wiring of dash lights under warranty after much argument. Dealer did not know cause of mishap. This is the 2nd time the car has died while travelling on busy roads. I was nearly rear-ended twice as I pulled the car off the highway.
Car died while driving on 55 mph road. Starter worked and engine would turn, but would not run. Dealer found no codes in computer. Engine and horn fuses blown and dealer replaced horn relay. I asked the dealer why there were no codes in the computer and they didn't know the answer. They would not replace the computer. Car was in the shop for 7 days. Incident happened over 100 miles from home and dealer finally authorized loaner after 2 days. Dealer was very rude during the whole incident and construction made it difficult to communicate. Phone lines were disconnected part of the time.
While driving at 65 mph vehicle shook and lost power. Then stalled in the middle of the highway with little room to reach the shoulder. Twice vehicle staaled on the highway. On two other occasions consumer could not start the vehicle. Dealer examined the vehicle, and replaced the engine coil and the battery.
While driving the vehicle one night both front headlights burned out without warning. Both of the head light wiring harness' failed and caused multiple head light failures. The consumer had to pay for 3 of the 4 failures out of pocket.
A D V E R T I S E M E N T S
- Westminster, CO, USA