This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at 10 mph vehicle stalled, vehicle was towed to independent shop, and mechanic determined that clutch pressure plate broke in two parts. The part was replaced at the consumer's expense of $1055.
I have VW Passat, 2001. It has around 30 000 miles on it. The clutch has gone down on this car and it needs to be replaced. Parts and labor for this repair are more than $2200. This car has electrical problems also. The warranty is gone after 24000K or 2 years. I have extended warranty on this car, but they don't cover anything from the long list of repair. I called to VW customer care and ask to reimburse me for clutch repair, since it must be after 10 years/100 000 miles power train warranty. They refused to participate. I complain about VW quality ( I have friends having trouble with VW as well). I believe that manufacture has to take care of bad product and cover the repair cost. I purchased this car brand new and I expect to have a quality item, not the junk for more than $25K. I also completely dissatisfied with VW service!!!!
- Lynn, MA, USA
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- Hume, VA, USA