This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Had to replace all of the front control arms and tie rod ends on my 2000 Passat glx 4-motion wagon. Five out of 8 control arms were in very poor conditions with torn boots over the ball joints. The ball joints in the controll arms were torn and ball joins were dry and noisy. The tie rod ball joins were worn out and making noises. The car has not be wrecked or damaged other wise.
A noise was heard in the front end when turning the steering wheel left or right. Consumer took vehicle to the dealer, and dealer determined that upper and lower ball joints were defective.
Arm control ball joints and bushings prematurely failed on vehicle. Ball joint failure was so severe that it could have separated from the rack and disabled steering of vehicle.
- Philadelphia, PA, USA
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- Austin, TX, USA