Front upper control arms and outer tie rods had to be replaced for the second time. First time at 55,552 miles and second time at 75,959 miles. That's only 20,407 miles difference for the $1200 repair to be done again. Absurd. Called the VW customer care and they refuse to reimburse in any way stating the 2 year warranty expired. This defect would never fall within the warranty period so they have no excuse. I already absorbed the cost for the 1st repair so in all fairness they should cover the 2nd time. This is a very common problem with VW's. I'm not going to pay $1200 every 20,000 to have my car repaired. I will go legal and forward this complaint to consumer reports, the BBB, and the attorney general.

- Oakland Gardens, NY, USA

Recall for lower control arms only even though in most cases the upper control arm needs replacements. Heck the forum forums.vwvortex.com/zerothread?id=1745481.

- Skokie, IL, USA

Control arms/ball joint failed, requiring replacement under 50K miles. Purchased car new.

- Kirkland, WA, USA

I've had a clunking sound in the front suspension whenever I hit a bump. It has gotten progressively worse for the last several months. The dealer tells me it is the front upper control arms and ball joints and that there is a tsb on such. This is a common well known problem with this model and poses a safety issue.

- Louisville, KY, USA

Both control arms failed on 1999 Passat glx @ 60000 miles on left and right side of the car. Repair covered by VW extended warranty to the tune of $689 per side of the vehicle, but these control arms should not be failing! steering, control, and tire wear suffer serious impairment as a result of these failures.

- Allentown, PA, USA

Upper and lower ball joints making grinding noise dealer suggested replacing all upper and lower ball joints on left and right sides.

- Brockton, MA, USA

A loud noise was heard while driving the vehicle. The dealer determined the front upper and lower ball joints were cracked on the right side and leaking oil.

- North Andover, MA, USA

Control arms and ball joints need to be replaced with only 43000 miles on the vehicle. Volkswagen went by recommendation of dealer not to help with the cost of repair.

- Beverly Hills, MI, USA