On 9/7/05 in the am, I brought my car into the herzog-meier dealership in beaverton, Oregon to be serviced for a radiator issue. Around 2 pm in the afternoon, I received a voice message from the service rep at the dealership indicating that in addition to the issue I brought my car in for, the mechanic had indicated the front tie-rods were completely destroyed. I left a message with the service rep back to get more information. In the interim, I researched and found my vehicle had a recall for tie-rods, indicated as you campaign id numbers of 99V248000 and 00V414000. I contacted VW customer care regarding this issue. VW customer care would only tell me there was "no outstanding recalls". when I was able to talk with the service rep, he told me these recalls had been performed back on 3/13/01. I contacted VW customer care to ask them to re-repair these tie-rods because the parts installed from the recall had failed. VW has said they would only repair the tie-rods the 1 time and felt no obligation to repair again. The reason for my complaint is the parts installed after the recall have failed. Now I am being asked to pay $500 out of my own pocket to fix. Additionally, VW has no recommended replacement or maintenance for tie-rods listed on their website or in my owners manual for my vehicle.

- Beaverton, OR, USA

Car only has only 31,000 miles yet radiator was leaking causing temp. Light to come on. No visible exterior damage to radiator. Cost to replace was over $700. VW of America refuses to help pay, even though radiator was defective. Worse yet consumer helpline refused to let me speak with a supervisor or give me number for corporate office.

- Boston, MA, USA