The contact owns a 2013 Volkswagen Jetta. The contact stated while driving approximately 70 MPH, the vehicle started losing motive power with the check engine warning light illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond as needed. The contact continued driving to his destination however, the vehicle failed to accelerate above 30 MPH. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer where a diagnostic test was performed; however, the results had not been shared with the contact. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and became aware of a failure of the high-pressure fuel pump. The contact related the failure to the high-pressure fuel pump. The failure mileage was approximately 120,000.

- Canterbury, CT, USA

Dear sirs; the Washington state attorney general advised that I contact you in regards to Volkswagen group of America 2.0-liter class action settlement my claim made during the recall was accepted then later denied. I now have no incentive to have the car modified to conform with the environmental standards the rest of the car industry must abide by. Also, I had gone through the trouble of buying another car, which I needed for work, in anticipation that Volkswagen would honor the contract they made with me. I believe their ultimate denial of my claim was intentional deception by Volkswagen group and their representatives on the claims committee to avoid paying me the $20,900 they had previously agreed to pay and were in fact required to pay by law, under the class action settlement. I am most likely not the only citizen who was damaged by Volkswagen's deception and fraud in creating a false and misleading 'deadline' for this settlement'a settlement which was designed to repay consumers who were affected by Volkswagen's original deception and fraud regarding the emissions on the cars they sold to us. Respectfully yours, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Seattle, WA, USA