This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Walked out to the garage where the vehicle had been shut off for a number of minutes to conduct another day-??s personal investigation (can-??t leave it outside when it rains unfortunately - moonroof leaks). This time: exterior lights on & found the interior lights in what looked to be an odd cycling. Video can be provided, no pictures taken. The price for honesty? Dealers: $500. I can live with that, someone should at some point, do the right thing by others & disclose its problems. The car is a LEMON & by all other standards-has no reason to be. I-??m done filing reports, 3 in 30 days & I-??m done driving the vehicle after 101 days of personal research. Behind the wheel of this VIN which additionally is covered till 2028 & has also failed previously (Nov -??22 clock spring) is too much of a safety concern; & the cost to repair exceeds the worth of the car. Value in a sense is relative, and I don-??t have much to say about that subject. Additional findings and details can be provided. Also, toxins & emissions are a concern.
The contact owns a 2013 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the vehicle began to hesitate with the check engine warning light illuminated. The contact drove the vehicle to an auto parts store that used a handheld scanner and determined that the vehicle needed to be taken to a dealer due to engine failure. The contact stated that the engine failure was intermittent at first but had become recurring and at various speeds. Additionally, the vehicle started to have electrical issues and a failure with the catalytic converter. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that cylinder #1 glow plug, and several relays needed to be replaced. The vehicle had been repaired; however, the check engine warning light returned. The vehicle was taken to the same dealer who diagnosed the vehicle and determined that the failures were related to Service Campaign Numbers: 24CV and 23U3 Emissions Modifications (Engine and Engine Cooling). The contact was advised that the vehicle was no longer covered under warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
On a cold morning, I started my car by turning the key in the ignition, then locked the doors manually from the exterior with another key, in order to allow the car to warm up and defrost before the commute to work. When I returned 10 minutes later, the car was emitting gray smoke from the hood, and upon opening the driver's door, I discovered that the entire cabin of the vehicle was filled with gray smoke as well. I reached in and removed the key from the ignition, then left the vehicle with the driver door open to allow the smoke to air out. Once the smoke cleared, I was able to see that the dash near the driver's seat had completely melted, the ceiling had burned, the windshield had shattered, and several other dashboard components were melted and/or missing. I never witnessed flame, and I contacted 911 immediately to have police and/or fire dispatched to my home to ensure the situation was resolved. A single officer arrived and advised that with no indication of criminality, I need only contact my insurance agent, which I did.
A D V E R T I S E M E N T S
- Shelby, AL, USA