This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had to have all four springs replaced because they were broken. I've seen many complaints about the same problem. This is a known problem with VW. Why are they not addressing this? the car had about 89 thousand miles on it.
The contact owns a 2012 Volkswagen Jetta sportwagen. The contact stated while driving 45 mph, there was an abnormal noise coming from rear, which caused the vehicle to be difficult to steer. The contact stated no warning light was illuminated. The contact stated that the rear springs were replaced 4 times over the course of five years. The vehicle was taken to local dealer nye Volkswagen of rome located at 5865 rome-taberg rd rome, NY 13440, where it was diagnosed with rear springs needing to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was approximately 53,000.
Broken left front & left rear coil springs. I don't believe this was created by running over anything. Service associate blamed it on rust due to snow, ice, debris build up. Hard to believe a coil spring will rust through in 8yrs. It appears VW has had other issues with coil springs on vehicles. I checked with an independent mechanic & he agreed they were broken. Front wheels are out of alignment & squeal when lightly pressing on brake. Car can't be aligned until repair is made.
About a year ago both rear springs were broke and the dealership replaced them. About a month ago both front springs were broke and the dealership replaced them. All the replacements were done at my cost. I now have a rear right spring that has broke and will now have to have it replaced. In my over 50 years of driving different model cars and truck, I have never had spring failures such as this. I haven't hit any major pot holes that would cause this type of damage. This must be defective springs. The last time I was at the dealership having the front springs replaced they said this is common. It should not be common.
- Blossvale, NY, USA
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- New Brighton, MN, USA