This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Volkswagon Jetta Sportwagen. The contact stated that while driving at 35 MPH, the accelerator pedal became inoperable and the vehicle did not accelerate. The engine and power steering had failed. The glow plug warning light was illuminated. The vehicle was towed to a dealer. The contact was informed that the failure was due to the high-pressure fuel pump which sent metal shards through the fuel line. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.
The contact owned a 2012 Volkswagen jetta. The contact stated that after her boyfriend had driven the vehicle and parked it in her driveway; her boyfriend informed her that the vehicle was on fire. The authorities were called and the fire department arrived on the scene and extinguished the fire. There were no active warning lights illuminated on the vehicle prior to the failure. A fire report and police report were filed, no injuries were reported. Due to the fire, the vehicle was towed by insurance to an insurance auto auction where the vehicle had been deemed destroyed. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle; they offered no further assistance. The failure mileage was approximately 81,000.
4/5/16 4:30pm, vehicle would not shut off. Brought to Volkswagen dealers who diagnosed vehicle with an ignition lock cylinder housing issue. The vehicle did not stall or fail in that sense, but it is still distressing to have a fault on the ignition switch.
- Bixby, OK, USA
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- Wrightwood, CA, USA