This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Going down the road - in town - at about 35 mph and I started to hear loud clanking while I felt as the rear of the car felt "stiff" all of a sudden. I parked the car as soon as I could to check it over. The rear passenger side coil spring just snapped as you'd break a pretzel... I have never seen a broken coil spring in any of the cars we owned over three decades. As I looked for information online, it seems that this MK6 generation of Volkswagen vehicles made in MEXICO were manufactured with springs that are PRONE TO FAILURE! Even the next generation MK7 especially vehicles manufactured between 2015-2019 had a RECALL for this exact failure - 42J5. - 56,000 vehicles including Golf hatchbacks, Golf SPORTWAGEN, Jetta sedans and Tiguan SUVS. How come VW didn't have a recall for the previous generation? Obviously this is manufacturing with below par parts.
While changing lanes we heard a twang sound and felt an impact in the floor boards. The left rear of the car was unloaded from weight shift when the noise and impact was felt. When I was able to check the car over, I found the left rear spring was broken. The vehicle only has roughly 85k miles. I have heard many other stories of this happening to others as well.
Both rear springs broke without warning (at separate times). This clearly seems to be a manufacturing defect, as I have since discovered that it's a very common occurrence.
A D V E R T I S E M E N T S
- Good Hope, IL, USA