While driving on the highway several messages started to appear in reference to failed lights. I lost signal lights, headlights and brake lights. Replacing the lights did not solve the problem. At the dealer they told me that the fuse box was burned out and needed replacement. This is what happened to me while driving the car on 3/24/2017.

- Milford, CT, USA

Right front headlight assembly (high & low beam, turn signal, drl), right rear taillight, third brake light, license plate light and left rear turn signal all stopped working at the same time. Dash information center reported all of these lights need to be checked. After 1.5 hours of troubleshooting with a fluke multi-meter, I found a post on tdi forums referencing campaign 97am to check the fuse panel under the hood, position F16, 30amp fuse for melting. I checked this fuse and the fuse panel and fuse is melted. I contacted the VW dealership that verified there is no recall on this issue pertaining to my VIN. I then contacted VW customer care who also said there is no recall or safety issue and they will not correct it based on numerous complaints about the issue on the 2009 - 2012 Jetta sportwagens. VW advised me to take the car to the VW dealership for further diagnosis but advised I would be responsible for any charges to fix the car.

- Pueblo West, CO, USA

The contact owns a 2011 Volkswagen Jetta sportwagen. The contact stated that while driving at various speeds, the passenger's side headlight, the driver's side tail lights, directional turning signal lights, and the license plate lights failed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fuse panel in the engine compartment was melted which caused the failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 59,351.

- New Port Richey, FL, USA

My lights began failing without warning. Front headlight, rear tail light, license plate light, directional signals, back up lights. In total, 7 lights failed within minutes. Vehicle was turned on and moving on a city street. Warning lights inside the vehicle told me that lights failed when I used them (signals, brakes, headlights, etc). Drove directly to dealership to repair/report problem. Research told me that this was a common issue and a NHTSA recall on 2009 and 2010 models. Our 2011 did not have a recall on it, but issue was identical. Contacted VW customer service. Case #160222423. They agreed to pay 75%.

- Columbus, OH, USA