After driving all day with no problem, I put the car in park and attempted to turn the car off. The ignition would not turn off. I drove a little further and tried again and it would not turn off. I took it to my mechanic and they couldn't get it to turn off either. After many attempts and wd-40, they we able to get the car off. It appears that the issue is the ignition switch. According to the mechanic, there are many issues with this with Volkswagen, yet there is not a recall. The replacement will be about $650. I've already replaced electrical issues involving ABS and airbags that were close to $2000. After 2 years of ownership, I'm ready to get rid of this car and never own another Volkswagen.

- Greensboro, NC, USA

In late 2016 I received notification of the pending Volkswagen/Audi diesel emissions settlement. About 4 months ago I I went through the verification process and it was determined that: 1-my car is in the buy back group 2-VW will pay it off and 3-VW will give me $800 and some dollars finalizing the transaction I have had this car ready to drop off and waiting for 3 months. I am now 2 payments behind as I was expecting for VW to honor their commitment, but have not heard anything. Volkswagen is apparently not displaying a sense of urgency with the bad faith shown by delaying this process. I am aware that their corporate representative at our local dealer has been apprised of my situation and nothing has happened. Can/will NHTSA 'compel' them to follow up with their agreement. I have had a ;lot of trouble with the local dealer and have filed a BBB complaint on them also regarding this and another issue. Pleas help me. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- North Augusta, SC, USA