This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In June of 2021 my car had a warning light for the DPF filter come on and told me to follow the instructions in the manual to drive it on the freeway at certain RPMs to get it to clear well that didn-??t work and eventually the check engine light came on as well, I took it to the dealership and found out that the Diesel Particulate Filter was bad and needed to be replaced, the DPF was under an extended warranty because of the whole Dieselgate issue, my car had approx 95k miles or so on it when the filter was replaced along with my timing belt. Well six months later the DPF filter light came on again so I brought it back to the dealership that replaced it and they said it wasn-??t their fault and that now the glow plugs and thermostat needed to be replaced to get the filter to work so I spent a bunch of money fixing that and now just recently the DPF light and check engine light came on again so I brought it back to the mechanic and they said I needed a new O2 sensor and that would fix this problem, well the replaced the sensor and I drove away and now my Turbo blew which was incredibly scary cause my car lost all power and made a crazy siren noise as I tried to get to a safe area. and my car isn-??t driveable at all, my car only has 101,000 miles in it and it going to cost me over $3000 to fix the turbo when I just spent $600 to replace the sensor, $600 on glow plugs and themostat, and $1000 on the timing Belt. This is a lot of extra money to spend on a car in just one year. I don-??t think that the DPF filter should be giving me problems every 6 months. I-??m a single mom and I don-??t know what to do, I can-??t afford a new car but I also can-??t afford to keep fixing this one. My car is currently at the VW dealership waiting to be fixed and I hope I-??m not wasting my money just for it to break again. I-??m going into Credit card debt just to keep This car running at this point.
The contact owns a 2010 Volkswagen Jetta sportwagen. While driving approximately 40 mph, the vehicle stalled and was unable to be restarted. The vehicle was towed to an independent mechanic to be diagnosed. The independent mechanic contacted mag Volkswagen (6335 perimeter loop rd, dublin, oh 43017, (614) 389-5556) to assist with the diagnostic test. The contact was informed that the high pressure fuel pump failed and needed to be replaced along with the entire fuel system due to metal shavings in the fuel pump and fuel line. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
The contact owns a 2010 Volkswagen Jetta sportwagen. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer brandon Volkswagen located at 9816 E adamo dr, tampa, fl 33619 was contacted and confirmed that the VIN was not part of the recall and the contact had to pay for the repair. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available....updated 10/13/17
Catastrophic malfunction of high pressure fuel pump with metal shards in the fuel system. Fuel was not contaminated. The vehicles mil light came on while driving on the highway, was able to steer the vehicle off highway.
Engine began to run rough and glow-plug light illuminated. Within 3 miles the power diminished and check engine light came on. Stopped for a stop sign and the car stalled in the intersection and would not start. Dealer has identified metal in the high pressure fuel pump.
A D V E R T I S E M E N T S
- Oak View, CA, USA