This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Faulty egr system puts moisture in the turbo intercooler on the diesel 2.0 engine. Intercooler eventually freezes in cold temperatures. Engine dies randomly due to no turbo boost. My car died while making a left hand turn across 2 lanes of oncoming traffic. We were almost T-boned by a semi truck hauling a 53' trailer! my dealer had one other tdi in the shop the same day mine was towed in. VW has engineered a ' cold weather intercooler' and is aware of this design flaw. Nothing is mentioned in the owner's manual about draining the water (which isn't supposed to be there) from the system occasionally during warm weather. Cars under the 36,000 mile warranty have had the updated intercooler installed for free. This update, that didn't fix the problem, cost me $1042.92. The car stalled during the drive home from the dealership immediately after the new cold weather intercooler was installed. It stalled 2 out of 3 subsequent trips after the updated intercooler. The car had to be towed due to the engine starting and immediately stalling. This issue arose after the VW tdi emmissions fix that was performed on my car in December of 2017.
In late 2016 I received notification of the pending Volkswagen/Audi diesel emissions settlement. About 4 months ago I I went through the verification process and it was determined that: 1-my car is in the buy back group 2-VW will pay it off and 3-VW will give me $800 and some dollars finalizing the transaction I have had this car ready to drop off and waiting for 3 months. I am now 2 payments behind as I was expecting for VW to honor their commitment, but have not heard anything. Volkswagen is apparently not displaying a sense of urgency with the bad faith shown by delaying this process. I am aware that their corporate representative at our local dealer has been apprised of my situation and nothing has happened. Can/will NHTSA 'compel' them to follow up with their agreement. I have had a ;lot of trouble with the local dealer and have filed a BBB complaint on them also regarding this and another issue. Pleas help me. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- North Augusta, SC, USA
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- Muskegon, MI, USA