This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Volkswagen Jetta hybrid. The contact stated that the vehicle was left with the headlights on for four days. When the vehicle was jumpstarted, the anti-lock brake system, air bags, and tire pressure monitoring system indicators illuminated for hours before dimming. The vehicle was not taken to the dealer. An independent mechanic diagnosed that the sensor that controlled the hybrid function of the vehicle was not working. The vehicle was not repaired for the recent failure. The contact also stated that the vehicle was repaired for the same failures eight months ago by david maus Volkswagen South (5474 S orange blossom trail, orlando, fl 32839). The manufacturer was not made aware of the failures. The approximate failure mileage was 112,000.
The contact owns a 2014 Volkswagen Jetta hybrid. The contact stated that while driving 5 mph, the vehicle stalled and the hybrid error warning message illuminated. The vehicle was towed to the dealer. The technician diagnosed that there was a shaved wiring harness which caused a fuse to blow. As a result, the wiring harness and fuse needed to be replaced. The vehicle was repaired and two days later the failure recurred. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 9,000 and the current mileage was 9,200.
All warning lights came on and the car died (stalled out) on an interstate highway. Car was not drivable. Lost all power. The car had to be towed to the nearest VW dealer (VW of naples, fl). Upon inspection, the dealer noted that the hybrid would run for about 3-minutes and then turn off. VW determined that the electric drive power and control electronic module (JX1) had failed. It took 12 days to repair, since the power module needed to be shipped from germany. The root cause for the power module (JX1) failure is currently not known. Please investigate further, since this is a safety concern.
- Windermere, FL, USA
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- Polk City, FL, USA