This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 70 mph, the "Pull Your Vehicle Over Immediately" message appeared on the instrument panel and the vehicle inadvertently stalled. The check engine warning light, the battery warning light, and the ABS warning light illuminated. The contact stated that he veered to the side of the road. The contact stated he was able to restart the vehicle and drive however, the vehicle would not exceed 60 mph. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.
The contact owns a 2013 Volkswagen Jetta hybrid. The contact stated while driving 65 mph, the vehicle failed to accelerate and was jerking. The vehicle loss motive power and stalled without warning. The contact coasted to the side of the roadway and had the vehicle towed to jim ellis Volkswagen kennesaw (950 ernest w barrett pkwy nw, kennesaw, ga 30144, 678-616-9946) to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to NHTSA for assistance. The approximate failure mileage was 93,000.
The contact owns a 2013 Volkswagen Jetta hybrid. The contact received notification of NHTSA campaign number: 19V866000 (power train). The contact stated that while driving 25 mph, the steering ceased and the vehicle decelerated and stalled with the accelerator pedal depressed. There was no warning light illuminated. The vehicle was restarted but failed to shift into gear. The vehicle was first towed to the residence, then to pignataro Volkswagen (10633 evergreen way, everett, wa 98204) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The failure mileage was 111,936.
I pulled off the highway and was turning around. The car suddenly stalled while driving, bucked and then would not go into gear. I took it to the dealership and they said the transmission needs to be replaced. My hybrid has a dsq transmission that is so faulty, VW has extended the warranty on this part in every country but the us! I call VW customer care. They could not answer my questions regarding the dsq transmission and its well documented issues and why VW of America is not addressing these issues in its hybrids. The 7 gear dsq transmission is only used in the hybrid in the us and the VW hybrid is not a big seller in the us so there is less reported information for this issue. However, many hybrid owners in the us have had this problem and VW is aware of it. There should be a recall or an warranty extension issued like other countries for this part. Thank you.,
When driving car it just stops out of nowhere, on highway and on street. Very dangerous. Then it doesn't start up right away, and I have to wait between 5 and 20 minutes. This happens in motion
- Breezy Point, NY, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2013 Volkswagen Jetta hybrid. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was able to be coasted to the side of the road. The contact powered off the engine. Once restarted, the vehicle drove normally. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The approximate failure mileage was 97,000.
I was driving on the highway and the car stopped moving. It was a transmission issue with the gear box. The same recall that the Volkswagen has but when I look up my VIN it doesn't come. However I had the same issue happen as the one described in the recall. I replaced the transmission but the car is still jerking around a lot. I want Volkswagen to take care of that.
At 63K miles engine needs replacing! there is 0% compression from the 2nd cylinder and loss of 2.5 quarts of oil. Car has been maintained regularly. Vehicle was in motion when loss of rev occurred, engine light began flashing. Vehicle would no longer cruise above 30 mph.
Error code P309D, experienced loss of power while driving. Car would not go into hybrid mode, then 1 day later, experienced loss of power while driving. Volkswagen has recalled same model and year, however they said my VIN was not included. Gear shift box replaced under recall in 2014. Volkswagen customer service will not assist with the repair or include it in the recent new recall. While driving and pressing the gas petal, the car won't move forward and feels like its stuck in neutral. Has to turn off and in the car to go 50 ft. Car isn't driveable or safe.
The car is a 2013 VW Jetta hybrid with 64,189 miles on it, but only 4 years old. The car started to have a problem with its own charging system while stopped during driving the vehicle. It would not idle properly. I took it in to toms river VW and they told me it was a transmission problem, which would cost $ 9,000 to replace. They said they would try to get me "financial assistance" from Volkswagen of America. I was left in the dark for four days till I ecieved a phone call from one, ashley, (no last name given) and she said VW was offering 75% of cost. I told her this was unacceptable and asked to speak to someone else. She kept refusing, though she did say she was "sorry this was happening". I want VW to replace this part. I should not have to pay anything. This car was never worked on or taken anywhere but to a Volkswagen dealership. VW does admit that there is a mechanical defect in these transmissions, in the hybrids. My daughter and son in law who purchased the car and myself have seen online that these cars were recalled. The exact date, I first noticed this I do not remember, because I actually thought that maybe it was just bad fuel. I filled it two times with premium gasoline to see if that was it. Then I called my Volkswagen dealer. One time it acyually shut off on me at a light, as well.
We own a VW Jetta hybrid have approx. 70K miles. VW has advised we need to replace a mechatron unit to the cost of approx. $2000. Have been reading that there are massive issues with this part and that this should be a recall. Please advise.
At 45 miles per hour on a four lane street the engine turned off. The car continued to function on lithium ion battery with epc and battery icons lit, until the charge went to zero and all electrical functions including gauges ceased. The car was dead but rolling. I had a quarter mile with no traffic in front of me to stop, luckily I did 15 feet before a red light at an intersection. After missing two lights I was able to restart and drive with diminished performance (little power) to my dealership that was 1 mile away. This is not how my service invoice was written up. In writing they put "stalled at light". I am attaching an email from the service manager stating that no problems could be found.
The contact owns 2013 Volkswagen Jetta hybrid. The contact stated that while accelerating from a complete stop, the vehicle stalled and restarted shortly after. The failure recurred on several occasions. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in recall NHTSA campaign number: 13V568000 (power train). The approximate failure mileage was 4,000. Updated 01/09/15 updated 01/21/15 the consumer stated the incident also happened from 0-30 mph. Updated 01/26/15 updated 10/5/2015
A D V E R T I S E M E N T S
- Atlanta, GA, USA