The contact owns a 2013 Volkswagen Jetta hybrid. While the vehicle was stopped at a stop sign, it stopped and started randomly and the check engine warning indicator illuminated. The vehicle was taken to Volkswagen of North attleborough (located at 563 kelley blvd, route 152, North attleborough, MA 02760, (508) 695-7131) where it was diagnosed that the transmission failed and needed to be replaced. The contact later took the vehicle to copeland Volkswagen of brockton (122 Liberty St, brockton, MA 02301, (508) 500-8768) where the computer was reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to copeland Volkswagen where it was diagnosed that the transmission failed and there was possible electric motor failure. The vehicle was not repaired. The vehicle was later taken to an independent mechanic who diagnosed that the transmission failed. The contact took the vehicle back to copeland Volkswagen for the repair. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 75,000.

- Cumberland, RI, USA

I am a 74 year old retired man, the owner of a 2013 Volkswagen Jetta hybrid with 34,000 miles purchased new in November 2013. The check-engine light lit up on my dashboard last month and I promptly brought the car to my local VW dealer. I was informed that the clutch was slipping in first gear (this is an automatic transmission) and that the appropriate repair was to replace the entire transmission. The dealer contacted Volkswagen and was informed that as the car was 7 months beyond the 5 year 50,000 mile powertrain warranty I would be responsible for the costs of transmission replacement. I have personally since spoken to two representatives of corporate VW as follows: Sharon G. vwoa customer care center VW region case manager supervisor phone: 248.754.3277 kevin scott executive specialist in customer relations phone: 248.754.5000 ext 43809 both reiterated the party line, I.e. the vehicle is beyond the 5 yr. Powertrain warranty and VW has no responsibility to address the malfunction. No car, by any manufacturer, should have automatic transmission failure at 34,000 miles regardless how old the car may be. Furthermore, the dealer confirms that he has seen multiple Jetta hybrids with the identical transmission problem that he has replaced, most occurring within the warranty period. He too was astounded to learn that corporate VW would refuse to cover the repair! to be told that VW will not stand behind its product in what is clearly a manufacturing defect is beyond belief. As I have reached the end of my ability to have VW assume responsibility for the repair I am hoping that you will be able to contact them on my behalf to resolve this issue. Thank you in advance for your assistance, (xxxxxx) redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- South Windsor, Ct 06074-3811, CT, USA

I drove home from work and the car was perfectly fine. I pulled into my garage parked and turned the car off. The next morning I got into my car to go to work. I started the vehicle and put it in reverse and the vehicle did not move after I let off the brake. So I shifted the car back into park and as soon as I let off the brake the vehicle violently jerked forward and then the entire car and electrical system shut off.

- Covina, CA, USA

Vehicle started experiencing failure with the automatic start/stop unit in the car. At stop lights car would cycle between battery and gas engines continuously. Diagnostic test by dealership indicated that the transmission needed to be replaced. Car is only has 82000 miles, driven in normal conditions. Found recall related to transmission but told by VW that my car VIN was not included in recall.

- Deforest, WI, USA

Vehicle began experiencing failure with the automatic start stop unit in the car. At stop lights car would cycle between battery and gas engines continuously. Taken to dealership where they said the transmission is out. Car is only at 86000 miles driven in normal conditions. Seeing recalls of vehicle related to transmission but my VIN was not included. Additional recalls related to DQ200 transmission in other countries that have resulted in warranty extensions. VW of America is yet to respond to inquiry on why VW has extended powertrain warranty related to DQ200 transmission in other countries with production dates through November 2013 but not the United States.

- Charlotte, NC, USA

Complete loss of power while driving straight at high speed (50mph). Vehicle engine remained on but no power to wheels. Vehicle had to be maneuvered while "coasting" to side of roadway and subsequently towed to safety. DQ200 dsg mechantronic unit failure. Vehicle has 30,203 miles on odo. Volkswagen service technician states failure as "(verified transmission does not engage reverse or drive. 3 faults in transmission, P117B, P0841 and P189C. All related to transmission fluid pressure loss. Front mechatronics cover bent out at top and massive fluid loss. Internal transmission failure)" Volkswagen performed a recall service on this unit in 2014 in order to prevent this failure, yet the failure happened regardless. (I was not aware of this recall until only after the failure occurred and I researched the history of this vehicle.)

- Hillsboro, OR, USA

When driving car it just stops out of nowhere, on highway and on street. Very dangerous. Then it doesn't start up right away, and I have to wait between 5 and 20 minutes. This happens in motion

- Breezy Point, NY, USA

The contact owns a 2013 Volkswagen Jetta hybrid. While driving 40 mph, the vehicle lost power and accelerated on its own. The contact was able to pull the vehicle over safely to the road shoulder and turned off the engine. When the vehicle was restarted, it would not shift into drive and the service reminder warning indicator illuminated. The vehicle was taken to midland Volkswagen of columbia (655 broad river road, columbia, SC 29210, 803-988-1000) where it was diagnosed that a new transmission or "E machine" needed to be installed. The dealer stated that their mechanics were not skilled enough to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 104,000.

- Columbia, SC, USA

After leaving work, I went about two blocks, turned the corner and my car stalled out on me, I was able to coast to the side of the road and out the way of traffic. I shut the vehicle off and back on and it would not go into gear, drive or reverse. I towed it to nearest VW dealership which was 4 hours away and they said I need a new transmission and even though it is the same year make and model as other vehicles with recall problem, Volkswagen says my VIN does not fall under the recall and I have to pay $7295 for a new transmission. My car only has 67,000 miles on it, and the warranty does not cover the problem.

- Center, CO, USA

Coming to home and was about to turn onto another street when car suddenly jerked and wouldn't go in drive. Had to stop put in park and wait for a few minutes and then it began to move. Dealership said it is transmission but the car isn't over 130,000 miles

- Louin, MS, USA

I was driving on the highway and the car stopped moving. It was a transmission issue with the gear box. The same recall that the Volkswagen has but when I look up my VIN it doesn't come. However I had the same issue happen as the one described in the recall. I replaced the transmission but the car is still jerking around a lot. I want Volkswagen to take care of that.

- Wayne, NJ, USA

Idled in left lane, waiting for green light to make left. When light turned green, attempted to move forward. The car to lurched violently and stalled in the lane of traffic. The car lurched so strongly that when it recovered, my rear bumper hit the front license plate of the car behind me bending their license plate. All the warning lights on dash lit up like the vegas strip. Despite all efforts, could not get car to restart. Then car went dash went dark. Still could not get car to restart. Tried to get car to restart for about 10 minutes. Car finally restarted and I was able to complete left turn and park vehicle in parking lot at my place of employment. There I exchanged information with the other driver regarding damage to other vehicle. Went to work all day, and was able to start the car with no issues at the end of the work day. Drove car straight to VW. After 4 days at VW, VW concludes that the dual clutch moderator needs to be replaced for a cost of $6000. Many 2013 Jetta hybrids have been recalled for transmission concerns including issues where the car is unable to handle the transition between gas and electric however this VIN is not included. Car is not safe. Driver does not retain control of vehicle's movements. Car's movements are unpredictable.

- Laguna Niguel, CA, USA

Parked vehicle in a parking spot at apartment complex. Waiting for friend. While engine is running, hybrid system failure error occurs. Vehicle began rolling back when placed in any gear outside of park. Engine was running, but transmission would not engage. VW customer care case 181143163.

- Dayton, OH, USA

The vehicle was stopped on a city street and would not move when the gas pedal was stepped on. There was no failure lights or indication that something was wrong. The vehicle was placed in park and then back into drive with no change. We turned the vehicle off and restarted the car. The transmission did engage and we were able to get home but there was a lot of jerking. Once the car was home the check engine light came on and we were no longer able to start it. The car was towed to the VW dealer and we were told the transmission needed to be replaced even though it only has 86,000 miles. VW has said its out of warranty and will not be paid for. The failure, as described by the mechanic could be do to the corrosive transmission fluid that other cars were recalled for. Not sure why our VIN was not included in the recall.

- Boerne, TX, USA

While driving the vehicle at varying speeds the transmission will just stop engaging causing me to have to come to a stop, put the vehicle into park and restart the ignition. I have taken the vehicle to 2 different VW dealerships and have been told that the gearbox has gone bad and my whole transmission needs to be replaced which would cost roughly $6100. This all happened just outside the 70K mile warranty. I have attempted to contact VW numerous times but have encountered 2+ hour waiting times just to talk to someone. Online research has show that this happens to almost all of the 2013 Jetta hybrids but no additional recall has been made to fix this issue.

- Vancouver, WA, USA

During driving conditions the vehicle stalls then speeds up almost causing a crash into the car ahead of me. Sometimes when braking, the vehicle surges while my foot is on the brake. The VW dealer diagnosed it as corrosion of the control module within the gearbox. This was the exact problem the car was recalled for under VW recall number 34F6/4V in November 2013. The car was brought in in Dec. 2013 per the recall to change the gearbox oil but only had a 12 month warranty. Now, the corrosion caused the same problem that the recall tried to prevent. The recall did not correct the problem. The cost to fix is $8500! since it outside the warranty period, VW will not pay. This is a clear safety issue that VW needs to correct. The recall fix of changing the type of gearbox oil did not stop the corrosion which damaged the control module.

- Grass Valley, CA, USA

The contact owns a 2013 Volkswagen Jetta hybrid. While driving approximately 40 mph, the vehicle hesitated, lost power, and then regained power. The vehicle was taken to the dealer (david maus Volkswagen North, 1050 lee rd, orlando, fl 32810) where it was diagnosed that the gearbox was corroded and the transmission and the clutch pack need to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 13V568000 (power train). The failure mileage was 70,000.

- Windermere, FL, USA

The hybrid system drive has failed, fuel door actuator part that was recommended is incorrect in their system. I think they have difficult issues with reading my VIN because my car actually has numerous recalls but aren't seen. Emission repairs have been done and not resolved. After those repairs by VW dealership under warranty, the hybrid system failed and now does not engage the electric motor

- Los Angeles, CA, USA

2013 Jetta hybrid 7 speed transmission failed at 63K. Transmission dash light didn't illuminate but rather the hybrid error message...which should be covered under the 100K hybrid warranty. VW says I need to pay even thought there is a huge problem with these transmissions failing.

- Old Lyme, CT, USA

My 2013 Volkswagen Jetta hybrid was amongst those with the gearbox oil recall. It was manufactured in December of 2012, and the gearbox oil was replaced in December 2013 by the dealership. Like others who were a part of this recall, my vehicle has suffered from grinding noises and lurching when driving in reverse down the slope of my driveway. It also will lurch at times when trying to shift from 1st to 2nd (with the automatic transmission), and now the vehicle is having issues where the engine kicks on while idling for two seconds, shuts off for one second, and then kicks back on for two seconds. I took the car into a VW dealership in June that told me my transmission needed to be replaced and that it would cost $6,300 because my vehicle was no longer in warranty (~95,000 miles, 2.5 years of driving). After reading several of the complaints that share this same issue, it appears that Volkswagen tried to make things right by replacing the corrosive oil initially used, but that the time the oil was a part of the gearbox, sufficient damage was done to reduce the life of the transmission. I have reached out to VW and they simply state that they changed the oil (12 months after it was in the gear box and a part of the transmission) and that the warranty has passed and that I will have to pay the cost. I am very concerned that I will try and accelerate from a stopped position and be unable to drive because of the issues described by others. The VW dealership predicted that this will happen at some point, and that I should drive it until it does and then get the vehicle repaired. I believe this is a systemic issue tied to this group of previously recalled VW's and that a recall should be put in place to require they repair the transmission.

- Hudson, OH, USA