This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Volkswagen Jetta. The contact stated that he is deaf but hears low frequency sounds. The contact was driving at 40 mph, when he heard an abnormally loud sound. The contact stated that the moon roof glass had shattered. The visor cover prevented the glass from falling into the vehicle. The contact was unaware of what caused the moon roof to shatter. The dealer dorschel Volkswagen (3817 w henrietta rd, rochester, NY 14623) was informed of the failure and informed the contact to file a claim with his insurance company. The manufacturer was informed of the failure and informed the contact that the failure was not covered under warranty. The moon roof was replaced. The failure mileage was 17,550.
- Rochester, NY, USA
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- Rochester, NY, USA