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Transmission Fluid Leak
2019 Volkswagen Jetta
This problem may be covered under warranty. Ask your Volkswagen dealer.
7.3
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 5,750 miles
- Total Complaints:
- 6 complaints
transmission problem
Helpful websites
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A D V E R T I S E M E N T S
So this is a continuation of my last issue, which was the noise... So after being told over and over, (3x) from two different dealerships, that the noise was normal, we have graduated to a bigger issue, which is a constant transmission leak. They initially undermine my concerns, so eventually, if there is a problem and it's not resolved, its common knowledge that it will cause bigger problems... So now I have a consistent tranny leak. It was first confirmed when I had brought in my vehicle for the 10k service. when they did this, they found the leak. I am not a "told you so" guy so I let go of the past and was just happy now that we were all on the same page and something can be done, not the case, not even remotely.
They added some type of tracer fluid to find the leak. so after the 1k miles I had to drive, I eagerly brought it back to them and they stated they found the source and replaced the rings. This was in May, since then, I noticed that after a few weeks, the jerking returned, and was more abrupt than before. Also, I noticed a delay in acceleration, but the gears getting stuck was gone.
So I thought the problem was fixed and that these little issues might be apart of still breaking in the car. I was wrong. I got a call from VW to bring in my car for the second recall (trunk springs). Not a serious issue that would cause the car to fail, so I didn't scramble to get it in on that Friday when I was informed and asked for an appt on early Monday. so over the weekend, I was driving up a hill and the warning light flashed on the dash pretty quick, at that same moment, I lost a lil power, or noticed a hiccup in the gears. I couldn't read the warning fast enough, but I did see that it was the transmission and it did state that I could keep driving. so that was a Saturday, and the car remained parked until that Monday morning.
Since finding out the leak at 10k, I am now at 13k, two months later, so I'm driving to the second dealership, because the service rep was very nice and seemed like he sincerely wanted to help, on my way there, a couple of blocks away, I was stopped at a light, and when I accelerated, my car was stuck in a lower gear. I had to pull over and do the turn off and on repair and pray. I waited about 15 mins and slowly tested it in a parking lot and it was working again... this reminded of my beater car I had when I was in high school. So now I'm on my way to the dealership with an undeniable issue. Thinking they can't take this one lightly... I was wrong again.
The service Rep stated oh, that's not normal, obviously, so I was happy when he said I'll put you in a loaner and get this car fixed. and btw, the loaner car ran much better than my car, smooth, which was increased my frustration, but was happy this was going to be addressed FINALLY. Again, I was wrong. I was shocked the following morning when they texted me to pick up the vehicle. At this point, red flags were popping up... I knew they just refilled the fluid and was like the car runs fine. What happened to cause and effect!?!?! they even agreed that this was not normal, and I had the tranny fluid filled in May and now I'm back and it's worse... it's not fixed. Now they want me to ignore that fact and just go with it!? So I told them I wasn't happy with their non-fix. They stated they ran the car for 30 miles and couldn't find anything. I said keep it until you do. so the next day, they said they ran it 60 more miles and no duplication of gears getting stuck or leakage. I reconfirmed, since nothing was changed, this is going to happen again in a month or two and probably be worse, here's the kicker - the rep stated the tranny is under warranty and when that happens it'll be covered. WHAT. So basically they said deal with it.
What if this car gets stuck in a lower gear when I'm in a position where I need to accelerate... what then!? and for work, I transport my geriatric clients to their medical appts and they are in no condition to sit on the side of the road, or to be placed in such a dangerous position because VW doesn't want to fix the cause, only the effect. This was not my immediate thought leaving the dealership because i was so frustrated and more frustrated to the point that i don't want the car anymore because i got it for dependability and thought, well VW just messed up big with lying to their consumers about the emissions, so in turn their product should be much better because of the scrutiny they would be under. again not the case. So now, i carry a bottle of tranny fluid in a new car and am waiting for the car to fail again. btw i just got the car back today, 08/02/19. i had always bought used vehicles because they were broken in and depreciation already was incurred, but this time, i thought, hey, i and my clients deserve a new car with the latest technology... damn again, I've never been more wrong, since my relationship with VW.
Update from Dec 5, 2019 So the dealership I’m working with, finally solved my transmission Issue. These guys are the only reason I have not parked and left my Jetta in front Of the dealership I purchased it at... they have made every effort to make sure I wasn’t without answers or a follow up fix. Well they found out that if you OVERFILL the transmission and oil fluids past tested limits, the vehicle runs fine and smooth... now what happens when the O rings and gaskets blow out faster than rated now that the pressure is beyond the tested limit? I guess we will deal with that when it comes... probably going to happen when warranty is done on the tranny. Also I was just reading up on the Ford Transmission issue and it may be something us 2019 Jetta owners may want to keep close.
- Christopher G., San Jose, US