This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Volkswagen Jetta. The contact stated that the front driver-??s and front passenger-??s side seat belts failed to remain buckled while driving with the seat belt warning light illuminated. The vehicle was taken to the dealer who confirmed that the failure was a manufacturer-??s defect. The contact was provided an estimate for the repair. The manufacturer was also notified of the failure and informed the contact that the part was not covered under warranty or recall. The vehicle was not repaired. The failure mileage was 75,000.
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Rear seat belt buckle disappears into seat when trying to attach. I had car at dealer service and was told that they looked at 3 other Jetta's of the same year and the same happened on all.
Vehicle rear-ended on a busy day between 5:00 pm to 6:00 pm on a Thursday. All the air-bags in the car deployed. The driver side air-bag stayed inflated for a long time, and the right side air-bag also did not deflate. Inflated air-bag held the driver so tight, and the driver could not exit out of the accident car. Simultaneously seat also held the driver so tight. The driver suffered a significant injury fracturing his sternum. The car was less than 40 mph at the time of the incident. The manufacturer downloaded the electronic data record from the car and never shared it with the driver despite the written request. Driver feels brake may have failed. Driver has to slide out of the car as the side air bag stayed inflated. Picture attached shows air-bag staying inflated even after 10-25 mins and started to go down slowly.
A D V E R T I S E M E N T S
- Carey, OH, USA