This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Car started making a weird noise after service. It sounded like a tractor trailer idling next to me. Brought the car up to the dealership and determined it was due to a faulty engine. Luckily I didn-??t avoid the sound since there was metal shavings in my oil pan which could have caused a complete engine failure. Car only had 27K miles on at the time.
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, -??Please check starter system-?? appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW-??s and appears to be an electrical switch problem. See attached VW Dealership docs.
The hill start assist is dangerous. Unlike most hill start assists, the one in this car doesn-??t let go when you release the clutch, it waits about 2-3 seconds every time. I-??ve had several incidents with this but just recently I was starting on a not very steep hill and forgot about the fact I have to compensate for this system, and tried to start normally and stalled. Thankfully the person behind me was my friend and was paying attention, but people don-??t usually expect a car to sit there not moving once the brake lights go off, and then shudder to a stop because it has just stalled, and is possible for rear end collisions, as well as other more dangerous ones to happen depending on the situation. The system is working as designed; I-??ve heard many complaints from other people that theirs does the same thing. It is dangerous as it doesn-??t let you move for 2-3 seconds even if you really need to in an emergency situation.
- Sayville, NY, USA
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1999 Volkswagen Jetta. Consumer stated that while driving over 25-35 mph they hear a loud grinding noise. The consumer stated the dealer advised the turbo waste gate has play in it which is common in this model vehicle.
The contact owns a 2019 Volkswagen Jetta. The contact stated that the turbo was making an abnormal loud mechanical grinding sound. There was no warning light illuminated. The vehicle was taken three times to the local dealer and the contact was informed that the vehicle was working as designed. Additionally, the contact was informed that the wastegate turbo had a lot of play and the wind was causing the abnormal sound. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 600.
My car lost oil every 7K mile, I bought for brand new, I went in dealership mamy many time and they inspected my car and results are we cannot fix this problems to many cars VW 2019 has this problem so my car lost 500gr on 1000 K mile, they just refill oil, I never heart that to put oil on top doest since. I have paper and everything but no body care
Bought car new March 2020. Back cover of driver side mirror came off in April 2020. January 15, 2021 while driving on interstate at 70 mph. The car began to jerk and sputter. Every attempt to accelerate would cause the car to jerk more. After exiting the interstate I was able to drive 25 mph to nearest dealership. I was told cylinder 1 was dead and others are misfiring. I have since been told that something broke off and was sucked into cylinder 1 damaging cylinder 1. I have been waiting for a new engine since January. I have been repeatedly told it is on back order with no eta. It is now 2/22/21
I took a car brand new 2019 after 5K miles light on display ' please check oil level' I went dealership and they told me when you lights its on stop here and we fuel it quarter oil...so now I see dealership every 5 K mile and every 10K mile when I change oil... no body care this is disrespect for costumer never buy Volkswagen
Vehicle has 30,000 miles on it and the check coolant level warning light has been coming on. Took it to the dealership and first was told it had a coolant leak and needed a new thermostat. A little later the dealership then apologized and said that was for a different vehicle and ours was just low on coolant. I was told this is not abnormal as fluids need to topped off periodically.
I have about 14, 000 miles on the car and it burns through engine oil very quickly. Sometimes I can even smell the burning oil. Twice the add oil light has come one. It seems that a car this new shouldn't burn oil like this. Dealer says this is normal. Could it be that the oil is too thin? I have no idea, but frustrating.
My car is burning oil and running very well before the 10K recommended intervals. My car is only 1 year old and every month I have to add a half a quart of oil so I dont forget to check and run out of oil and get the oil light. There are many complaints about this vehicle burning oil. VW says its normal to run low after 1000 miles..."? how is this acceptable" luckily I change my oil more frequently than every 10K miles and noticed it was 2 quarts low.
Recently purchased a 2019 VW Jetta and having the same issues that many of the other owners are experiencing. Under low acceleration it stalls and makes a grinding, whirring sound below 20-30 mph. It makes me timid to drive it because it has almost caused people to rear end me due to the stall. It falls on its face when you need it to move. I'm concerned as the noise has gotten louder the last few months. I have not taken it to the dealership yet, but now upon reading all of the concerns, it seems to be a waste of time to take it to the dealer.
I just purchased a 2019 Jetta R line and since day one I have a grinding noise coming from the transfer case or the transmission. It's always there at around 50km/per hour for about 2 sec. Like many others said it doesn't feel right for me. I hope VW will take action and do something about it. On top of that I lost all my radio presets and the screen has started to freeze. I also notice a knocking sound in the rear suspension over normal bump
2019 Jetta S. began stalling after 6 months of ownership. Car was purchased brand new with 62 miles. Brought vehicle to dealer 09/27/2019 and they stated it was fine no issues could be found. On 05/18/2020 the car stalled again it had 15452 miles on it. It was towed to the dealer where they kept the car until 07/25/2020 to fix the problem. They stated it was fixed. On 07/30/2020 the vehicle stalled again, and this time the brakes failed and the steering wheel locked and I lost control and crashed into a center median with large boulders in it. If they were not there I would have continued into oncoming traffic. I was traveling at 45 mph when the impact occurred. The vehicle safety systems did not deploy because the cars engine was not running at the time of impact.
Twice now on city streets accelerating from stops to either go straight or turn left the car has kind of stalled or lost power causing potential crashes with oncoming and rear vehicles.
Makes a loud grinding noise when accelerating. Dealership tries to say it's normal. Feel vibrations in gas pedal. Happens usually between 20-40 mph. RPM gauge appears to stick. Looked up complaints and there are several matching what I am experiencing. A certified mechanic not associated with dealership thinks it's a bad torque converter or transmission issue. VW says it's normal and refuses to fix it.
The car is brand new with 6317 miles. Driving home and it pings on the panel with the oil sensor light oil is low. We pull over and check there are no leaks. No reason for this in a brand new car.light stayed on.we were on a highway 60 miles from home. Call dealer he said bring it in they are having issues with them using oil. This is an issue.
I have a 2019 VW Jetta gli bought new from VW dealer. When you first start the car in the morning or after its been sitting, basically cold, it idles very rough. The whole car vibrates and shakes. After the car warms up this goes away. The ride of the car feels like there is no suspension. You feel every bump in the road. I have never gotten motion sick from a vehicle while driving. This car gives me motion sickness every time I drive it. I have had others drive the car and report the say thing. I have had passengers in the car and they can't believe how hard the ride is. I have tried all the modes eco, normal, sport and they all have a horrible ride quality. The worst thing is I was driving the car home after work and while sitting at a red light the A/C stopped blowing cold air. After coming off the red light I started smelling fuel coming from the A/C system. The A/C system was on max A/C with the recirc on, so was not on fresh air. Pulled over, opened the hood and saw fire coming from between the engine and firewall on the passenger side. I dropped the hood and the fire ball shot out the side passenger side right behind the passenger front tire. The side and under carriage of the car was on fire and is burnt up. I contacted the dealer they said to drive it in and they will take a look at it. Drive it in"??? after it was on fire??"
A D V E R T I S E M E N T S
- Mountain View, CA, USA