This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my vehicle to a town 20 minutes away, as I was exiting the highway my vehicle turned off completely. Gave a -??Ignition switched off, Please stop safely-?? message and shortly after popped up a -??Please check starter system-?? message. This was on a fairly hot day. I was able to pull over, let it cool off and drive back home. I called the Vorderman Volkswagen in Fort Wayne Indiana and they told me the issue was my battery, paid $500 for a new battery. 3 weeks later on May 12th as I-??m driving home from work, my vehicle turns off again and gives the same messages. At this point I-??m very irritated because I explained to the dealership what I believe it is because MULTIPLE others have had the same issue and they ignored me. I-??ve tried to explain to them this second time that it has something to do with the ignition switch but they keep telling me -??nothing is wrong-?? they want to give my vehicle back unfixed and I feel very unsafe driving something that turns off while I-??m driving it and doesn-??t work unless it-??s cooler outside.
The car will just shut down. If the car is parked in the sun it will just randomly not start. Since the tempatures outside have gotten warmer it has now done 3 times: The car will start fine as I am driving the electrical panels and everything shuts off but the gas still works and the car says check starter system. My 16 year olds drive this car. The instrument panels all turn off. The car has also shut off the engine while in motion this is very dangerous. The check engine light doesnt show and because it is random my mechanic cannot find the main problem and parts related to this are sold out with VW due to if you look everyone is having this issue. Someone is going to die please. My car has service records just 50,000 miles and its been an on going issue for awhile. We cant trade it in for financial reasons but have to drive it. My husband and I have our kids driving our Hyundai and we drive this Jetta cause I would rather it shut down in the middle of an intersection with he or I driving than them. Please this Jetta will kill the drivers, passengers and whoever crashes into it when it keep shutting off. It has been at the shop for a week at a time at times trying to fix this
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.
- Topanga, CA, USA
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The car has an active grill shutter vulnerability where it could be damaged easily by snow and or rain while driving the vehicle It malfunctions, and according to internet traffic, it seems to malfunction often. To repair/replace this small motor THE ENTIRE FRONT BUMPER/GRILL assembly needs to be removed. It is not an easily repaired item outside of the dealership. And the cost to replace including parts and labor is about $1300 estimate for a simple shutter motor. This is not fair to the owners of these VW vehicles.
While driving, the following warning will appear -??Starter system faulty! Service vehicle.-?? The instrument panel will then shut down entirely, and brake lights, headlights, and blinkers will not work. This can happen anywhere-?"on the highway traveling at 70 mph at night, for example. When the vehicle is pulled over and turned off, it will restart as normal-?"but while driving it might shut down again. There are numerous complaints on the internet, in VW forums and elsewhere, and the dealers do not seem to know how to correct the problem because it doesn-??t happen all of the time. It is unpredictable. This creates an extraordinarily dangerous situation, and the vehicles should be recalled and VW should correct the issue immediately.
I was driving on a active snowing highway at 7pm when an alert appeared on the dashboard to -??check starter system-?? and -??pull vehicle over-??-??. During this time im on the highway going about 6mph and everything electrical turned off including my headlights and windshield wipers turned off. I was able to activate my hazards and pull off the highway but due to the snow and everything electrical cutting off my windows fogged up and almost caused me to crash into a semi-truck. I have googled this issue and it seems to be very common for this specific vehicle.
I bought the car October 1 2022 around October 15th it shut off without and warning while crossing over a intersection on November 19th I was on i95 north and it shut off again with no warning I got to the side of the highway and it started I got about a mile up the highway and it shut off a 3rd time this time it said error stop/start
As I was driving, all gauges went black. The vehicle continued to run until I came to a complete stop then the engine stopped. It would start for a few minutes. When it did it would shut down when I put it in gear. After letting it cool down, it started and I was able to get home. It still happens. Sometimes the lights will work when it happens other time they won't. I got it diagnosed and the could find any thing wrong. The check starter system warning comes on as well as ignition switch warning. It seems to happen during hot days.
While driving yesterday afternoon, the electrical system shut down thrice. Everytime i had to restart the car. When it shuts off it pops up a notification that says -??Please check the starter system-??. Reddit has many complaints regarding the 2019 Jetta Shutoff problem while driving. https://www.reddit.com/r/jetta/comments/p5pmti/2019_jetta_shut_off_while_driving/
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
My car battery would not start, nor would the car click over. The system kept saying -??turn off infotainment center-?? or -??drive car to charge batter-?? but this did not allow for the car to be turned on. Prior to this issue, I had to reset the car infotainment center due to it not recognizing a cd or a Bluetooth connected device. This is in addition to me having to get work done, since purchase, to repair dimming headlights, window functions and other -??electrical-?? aspects
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, -??Please check starter system-?? appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW-??s and appears to be an electrical switch problem. See attached VW Dealership docs.
Only exit vehicle in P position. Service vehicle. I'm still under manufacturer warranty but from what I can see this is an ongoing issue with Volkswagen.
dash goes dark a check engine start system comes up. I have no lights inside or outside no turn signals or brake lights no heat, the engine still runs and drives but with the windows not working I cannot use hand signals. I took it to a dealer in Bend Or they did not fix the problem. It happened again in Boise Id. that was fun.I called the dealer in Bend and have an Appointment the end of December does not help if it goes out again. This has happened several times since June? it is happening more and more
The hill start assist is dangerous. Unlike most hill start assists, the one in this car doesn-??t let go when you release the clutch, it waits about 2-3 seconds every time. I-??ve had several incidents with this but just recently I was starting on a not very steep hill and forgot about the fact I have to compensate for this system, and tried to start normally and stalled. Thankfully the person behind me was my friend and was paying attention, but people don-??t usually expect a car to sit there not moving once the brake lights go off, and then shudder to a stop because it has just stalled, and is possible for rear end collisions, as well as other more dangerous ones to happen depending on the situation. The system is working as designed; I-??ve heard many complaints from other people that theirs does the same thing. It is dangerous as it doesn-??t let you move for 2-3 seconds even if you really need to in an emergency situation.
I purchased the 2019 Volkswagen Jetta in December of 2018. The vehicle currently has roughly 50K miles. When the incident occurred it had 38K miles when I first noticed a weird smell coming from my air vents. I was currently driving on the highway when I noticed that smell, pulled over and opened the hood too the vehicle and noticed that the battery had exploded!! I right away contacted Volkswagen customer care and notified them of the incident that had just occurred to me. They mentioned I had bumper too bumper warranty, so I took in the car too the dealership and had to pay out of pocket because they mentioned that the battery was no longer covered. The new battery that was replaced isn't the original one that came with the car when purchased. I also mentioned too the service tech that air bag, ABS, brake booster, cpu appeared on my speedometer. The dealership had the vehicle for about 2weeks and also noticed that the acid from the battery had melted down the wiring harness, ac lines, and suspension components. I'm currently still dealing with customer car because nothing was done from their end, everyday the car has a new issue, I call and all they say is too take it back and they'll take a look at it. I purchased this new vehicle so I wouldn't be dealing with any of these problems but it turned out to be worst!! I no longer want too deal with the dealership because I get nothing out of it, I would appreciate it if anything of this could help me out in any way possible!
What I'm most concerned about is I'm unable to open my doors from the inside sometimes, it doesn't happen often but when it does it's frustrating and unsettling. If I position my air vent towards the door latch and blast my air conditioning it will open after a few minutes. My local dealer has tried to repair this problem but has been unsuccessful, as of 42 days ago, I have tried to get an appointment with a loaner at multiple dealers and have also been unsuccessful. Aside from this issue, my car has also had problems with it's windshield wipers going off by themselves and with the windows seemingly getting stuck on something going up or down and will either not close or open during worse episodes.
The contact owns a 2019 Volkswagen Jetta. The contact stated that the forward collision avoidance system feature was defective when the vehicle was purchased. The contact stated that the forward collision system failed to provide an alert when another vehicle was in close proximity. The vehicle was taken to stone mountain Volkswagen (3500 stone mountain hwy, snellville, ga 30078) where the contact was provided an estimate to repair the vehicle. The manufacturer was notified of the failure, but offered no further assistance. The vehicle was not repaired. The failure mileage was 28,000.
A D V E R T I S E M E N T S
- Van Wert, OH, USA