10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
10,255 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Volkswagen Jetta brakes problems

brakes problem

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2019 Volkswagen Jetta Owner Comments

problem #5

Dec 032019

Jetta

  • 30,000 miles

A D V E R T I S E M E N T S

I suspect that my 2019 VW Jetta computer system/car was hacked/driven remotely on 12/3/2019 that caused an accident (photos attached) that led to my car being a total loss. I sustained injuries and was taken by ambulance to the local er from the accident. This case is still involved in court proceedings as of today. I was driving home and my car speed accelerated without me being on the gas and my breaks were not working. Without turning the steering wheel I drove off to the right hitting a parked car. The police report indicated that after impact with parked car #1, I rolled back 55 feet and hit another parked car on the opposite side of the street. I did not think any of this was possible until I was reading about car hacking and cars being driven remotely. I also did not think that it was possible with the 'impact safety features' on a VW Jetta, I could possibly roll backward after the impact of parked car #1? I am looking to have this issue investigated. I am also sending information to the fbi internet crime complaint center.

- Shillington, PA, USA

problem #4

Apr 262020

Jetta

  • 10,000 miles
I was out today at a store and my epc light came on. I couldn't start my car

- Arlington, TX, USA

problem #3

Mar 142020

Jetta

  • 5,000 miles
Factory defect

- Chatsworth, GA, USA

problem #2

Aug 142019

Jetta

  • 250 miles
The same day I drove the vehicle off the dealer's lot, it shut-off on me three times; once on the New Jersey turnpike and twice at a stop light. The first time at the stop light, I was waiting for the light to turn green. The second was coming to a stop. Further, I was unaware the vehicle had shut-off until I took my foot of the brake and placed it on the accelerator. It shut-off a fourth time the following weekend while in the middle of a four way intersection. Each time, the info center in the dashboard stated, "place the gear shift in park and manually start the vehicle."

- Matawan, NJ, USA

problem #1

Dec 052018

Jetta

  • 6,027 miles
The vehicle suspension harness system was damaged by VW roadside assistance's contracted tow company.

- Jacumba, CA, USA

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