Customer service is terrible. 5 year old vehicle with 52K miles, water pump, A/C and transmission have already failed. Volkswagen corporate and dealership have been of no help and unfortunately do not care. I'm now left with a vehicle that is worth less than is owed due to being told by the dealer that it needs a new $12,000 transmission, conveniently right as the warranty expired. Based on my experience I would urge you to not make the same mistake I did in purchasing a VW. The quality is terrible, unreliable and customer service needs major improvement. I will never purchase another VW.
A D V E R T I S E M E N T S
Customer service is terrible. 5 year old vehicle with 52K miles, water pump, A/C and transmission have already failed. Volkswagen corporate and dealership have been of no help and unfortunately do not care. I'm now left with a vehicle that is worth less than is owed due to being told by the dealer that it needs a new $12,000 transmission, conveniently right as the warranty expired. Based on my experience I would urge you to not make the same mistake I did in purchasing a VW. The quality is terrible, unreliable and customer service needs major improvement. I will never purchase another VW.
- Chris J., Scottsdale, AZ, US