Clockspring in steering wheel has failed, rendering driver airbag non-operational. Should vehicle be involved in a collision, driver airbag will not engage. Horn and steering wheel buttons are also non-operational

- Louisville, KY, USA

The contact owned a 2017 Volkswagen Jetta. The contact stated while driving at 60 mph and the vehicle went out of control. The contact lost control of the steering wheel and the vehicle slide across the street and hit a tree and a pole. The contact had minor injuries but a passanger died in the crash. A police arrived at the the crash sceen and the contact did not recieve notice if a police report was filed. The vehicle's driver's side back door was smashed in from hitting the tree, the truck was damaged severly. The front of the smashed in the middle from crashing into the pole. The vehicle was towed away to an impound lot for the police. An ivestigation just ended on 12/04/20 and the contact was waiting for the vehicle to be released so it could be declared totled by her insurance company. The dealer springfield mitsubishi313 baltimore pike, springfield, pa 19064 (484) 574-8434 stated they would need altter form the insurance company for a full financial settlement. The manufacturer was not contacted. The failure mileage was 26,000.

- Philadelphia, PA, USA

The car lost power on a city street at about 40 mph then my son couldn't steer or brake. All dash lights were flashing so we have no idea what is really wrong. Trying to get off of the road he went into a ditch. The radiator was busted/leaking so he had to get his step father to come get it. I cannot afford the radiator to get it fixed at this time due to the note on it. It has done this to me in the past. I noticed the odd whining sound it makes when cranked was worse the day it happened to me. I was on the highway at 55mph so I stopped and about 10 minutes later cranked it and it made it home. We had it checked for codes and it showed no problem codes.

- Brookhaven, MS, USA

I have a 2017vw Jetta which suddenly 'locks' as I am driving. My car suddenly starts reducing speed and the breaks become stiff. I see several lights flash on the dashboard, such as the epc light, tire warning lights, and motor light. After the matter, if I want to start the vehicle again, the break and shift stick become stiff and I can't start the ignition. I recall this happening to me one year after buying the vehicle but all I did was turn off the car and the lights went away. I was able to drive my car without that happening for a year or so and it happened again. Same thing, I would have to pull over, turn the vehicle off and wait for about 20-30 min for the vehicle to start. Yesterday this happened to me while driving to work. I was driving about 70mph on the freeway and I noticed my steering wheel became stiff and my car started reducing speed on its own. I no longer had control of the vehicle forcing me to pull over on the side of the freeway at a very low speed almost causing an accident. I had to wait about 15 min for my car to start and was able to get down of the freeway but it kept on happening on my way home and I had to pull over about 6 times waiting 10-15min each time for my car to start. I scheduled a service appointment with my local dealership so they can take a look at it and hopefully fix this problem. I believe this is a safety issue that needs to get addressed immediately.

- Mcallen, TX, USA

I just bought a used 2017 Volkswagen Jetta gli a month ago, and the airbag light just illuminated this past Friday, along with no steering wheel controls working, and no horn. I called the place where I purchased it from, and they pretty much said oh well. This is a safety concern, as it affects the airbag. Is there anything I can do?

- Dorothy, NJ, USA

The contact owns a 2017 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 19V615000 (electrical system, steering). While driving 35 mph, the brake pedal became difficult to depress and failed to stop the vehicle. As a result, the contact crashed into another vehicle. There were no injures and a police report was filed. The air bags deployed. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic. The contact called new motors Subaru (8670 peach St, erie, pa 16509, (814) 868-4805) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 25,000.

- Erie, PA, USA

The contact owns a 2017 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 19V615000 (electrical system, steering); however, the part needed for the repair was not available. The manufacturer stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lindsay Volkswagen dulles (22455 lindsay cars ct, sterling, va 20166, (703) 810-7760) and was informed that the part was not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sterling, VA, USA

The contact owns a 2017 Volkswagen Jetta. The contact received a recall notice per NHTSA campaign number: 19V615000(electrical system, steering). Upon starting the vehicle, a humming sound was heard from the engine. Once the vehicle was placed into drive, the vehicle independently jerked forward without warning. The contact also stated that the vehicle would jerk forward while traveling at various speeds without warning. The contact had not spoken with the manufacturer or dealer regarding the recall. The vehicle was not diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

- Port St. Joe, FL, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V615000 (electrical system, steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The parts were not available for the repair. The contact had not experienced a failure.

- Indian Land, SC, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V615000 (steering, electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called garvey Volkswagen of queensbury (located at 483 quaker rd, queensbury, NY 12804, 518-793-3488) and was informed that the part was unavailable. The dealer was unable to provide an estimated timeframe for when the parts would become available. The manufacturer was made aware of the issue and referred the contact back to the dealer. The contact had not experienced a failure.

- Queensbury, NY, USA

Vehicle consistently pulling to right while driving at any speed on any surface street.. increases at acceleration. Aligned X 4 in 2018, tires balanced, rotated, still same pull. Purchased 4 new Michelin tires on 11/5/2018. Vehicle still pulls to right. Vehicle has been in and out of Volkswagen service department. Vehicle at VW service 11/16/2018. There solution is aligning vehicle out of specs to compensate for right pull. When vehicle needs future alignment, my concern is vehicle will start to pull again. Service department should inspect front wheel drive components. Vehicle still under factory warranty and I am paying for portions of unsuccessful "repairs, " and enterprise rental car. First dealership service department altered date I brought vehicle in as it is different from date listed on loaner vehicle contract. Same dealership, as confirmed buy second dealership, returned my vehicle as "repaired" with out of alignment printout and clearly not repaired. Neither dealership has, or is, taking the time to properly inspect vehicle to determine cause of consistent right pull.

- Las Vegas, NV, USA

Steering wheel locked while driving car, locked for 40 seconds while turning to right.

- Carmel, NY, USA

I needed to make a left hand turn from a street into a complex, was still moving at approximately 25mph and when I went to apply the brakes, the vehicle was not slowing or stopping. As I continued trying to make the turn, the vehicle did not slow down until I hit the curb and later the wall where I came to a stop.

- Phoenix, AZ, USA

When turning the steering wheel it clicks as if something is loose. Dealership has replaced airbag and clock spring twice, steering wheel still clicks.

- Martinsburg, WV, USA