The contact owns a 2017 Volkswagen Jetta. The contact stated while his daughter was driving 15 MPH, the vehicle started to hesitate and lost motive power. The driver was able to drive to the destination, after which the driver observed fuel leaking underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the fuel rail. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.

- Norridge, IL, USA

The contact-??s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.

- Memphis, TN, USA

The contact owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was taken to the local dealer for NHTSA Campaign: 20V648000 (Fuel System, Gasoline). The vehicle was repaired. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. There were no warning lights illuminated. The contact stated that fuel was leaking underneath the vehicle. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 65,000.

- Sea Tac, WA, USA

The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, an abnormal fuel odor was detected, and the vehicle failed to start. Additionally, there was a puddle of fuel underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was a fuel leak coming from the fuel injector seal, and that the fuel rail and fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline) had previously been performed. The failure mileage was approximately 54,000.

- Killen, AL, USA

The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 25 mph, she started to smell a fuel odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. Shortly after, she received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline). The vehicle was taken to the local dealer brooklyn Volkswagen service center (599 E 56th St, brooklyn, NY 11203, (718) 484-7788) and was informed that the recall repair was previously completed. The VIN still showed the vehicle as unrepaired. The contact stated that the failure persisted. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.

- Brooklyn, NY, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Volkswagen of salem county (815 us-40, monroeville, NJ 08343) and the manufacturer, and was informed that the part was not yet available. The contact had not experienced a failure. The contact stated that he was concerned for his safety and had stopped driving the vehicle. VIN tool confirms parts not available.

- Penns Grove, NJ, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system/gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- El Paso, TX, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact called autonation Volkswagen columbus (3000 N lake pkwy #300, columbus, ga 31909; (706) 522-2148) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that fuel was leaking from the vehicle and that 4 bolts were replaced in the past. The contact stated that there was an abnormal fuel odor coming from the vehicle. The approximate failure mileage was 51,400. VIN tool confirms parts not available.

- Daven Port, IA, USA