This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Volkswagen Jetta. The contact stated that while accelerating from idling, the vehicle jolted with the check engine, ABS, and Tire Pressure Monitoring System warning lights illuminated. Additionally, while driving approximately 40-45 MPH, the vehicle began decelerating to approximately 30 MPH. The contact pulled to the side of the road and inspected the vehicle but could not identify the cause of the failure. The vehicle was driven, and the contact became aware that several unknown warning lights were illuminated. After waiting for a while, the electrical power returned but the vehicle failed to start. The vehicle was towed to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The mechanic suggested that the transmission might be the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 87,000.
The contact owns a 2016 Volkswagen Jetta. The contact stated while driving 25 MPH and attempting to merge into another lane, the accelerator pedal was depressed but the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the failure reoccurred while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 52,000.
While driving in the morning rush hour my vehicle lost power. As I pushed on the accelerator the vehicle did not speed up and maxed out at 40 mph. I was not able to keep up with the speed limit or traffic and I pulled over to the shoulder to get out of traffic so that I did not cause an accident. Dealer confirmed that my transmission had gone out. The check engine light came on.
The vehicle lost it's ability to shift into gear and accelerate on a busy road, almost causing a collision. Pulled over and it failed to shift into any gears, (as if it was in neutral with a higher engine RPM). According to the technician at the Volkswagon dealership it was a complete internal failure of the transmission, with an estimated cost of $8,600 for a new transmission. Looked up the issue on a popular car complaint site and saw the exact same symptoms from another driver but their technician suggested to replace the Mechatronic J743 with the transmission hydraulic pressure sensor G270. Their repair estimate was approximately $3,800. I brought this issue up to my technician's representative but I feel it fell onto deaf ears. Considering commission being attributed to the cost of repairs, I don't think it would be unbiased. I contacted VW customer service as I was told this was a "known issue" for the hybrid models and my year being the last of the 4 years in production. They were no help either. Major loss of trust on this car and Volkswagon in general.
- Port Jefferson, NY, USA
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The problem happens when the car is on, and when attempting to accelerate the car will feel like it was put into neutral and you cannot do anything other than coast. The car has done this a few times while driving. Also, when trying to accelerate from a stop at a signal light, the car can suddenly stall, and you won't be able to do anything. From a safety standpoint, this is very bad since if you had to quickly accelerate to avoid a collision or other possible scenario and the car won't move, or accelerate, to reach speeds on a freeway or highway. Problem occurred last night when attempting to accelerate and merge onto the highway, felt like the car was in neutral ('D' light was blinking as well as the 'Hybrid' light). What is concerning is that VW did know about this problem and they only did a recall for very small number of vehicles. We called VW and they said no recalls on our 2016 Jetta Hybrid for this problem. I'm reporting the problem here because we have experienced the same problem multiple times and the dealer said to replace the Mechatronic J743 unit, this was very cost prohibited for us at the time.
This driver has been quoted for a new transmission by VW. There is an existing recall for 2013-2015 Jetta hybrids for the same symptoms as listed below. The issue was preceded by a check engine light and a service hybrid system light and inconsistent braking force that would often pose a system risk as regenerative braking would often stop working forcing the driver to quickly apply more pressure unexpectedly (almost resulting in front end accidents). Now, the car is jerky while stopping and still unpredictable in its application of brake force. When taking off from lights, occasionally the transmission will stop providing power from the hybrid system to the wheels forcing driver to stop and restart the car in the intersection resulting in near accidents. The car-??s gas engine often will fail to start while driving resulting in a loss of power when the car-??s hybrid battery is depleted. The driver has had to pull over to stop and restart the car. Failure to start often happens on first startup as well. The car will no longer remain in electric mode due to this issue and often cycles the engine on and off many times while sitting at red lights.
Ever since I purchased my vehicle one year ago, I noticed that my car has trouble starting. It is a push-to-start car, and sometimes it cuts off and I have to push the button to have it restart. It happens during all types of weather, and I've had the batter tested at the dealership and it was in good standing, and they couldn't figure out what was wrong with it. I've also had to replace the tires multiple times over this last one year of having the car. The first time I had to do that was literally within two weeks of buying the car. Furthermore, the range feature that gives you an automatic reading of the gas gauge is inaccurate. When I fill up the tank if sometimes reads over 300 miles, and then sometimes it reads over 400; and then when the gas is low and nearing empty, it notifies me at 30 miles left till empty but then rapidly drops to 15 or less by increments of 5.
Car putters at stops and shakes with initial acceleration and deceleration. Check engine light turned out shortly after. Code read transmission fluid pressure.
My vehicle has started to hesitate when I try to accelerate randomly. It doesn't happen every time I drive but it happens multiple times per week. I will press my gas, and my car will hesitate, I hear it revving but my rpms go nowhere. It's almost like it's not catching. This will occur for around 5 seconds, leaving me incapable of moving. It has left me stuck in the middle of intersections, taking unsafe turns out of parking lots, etc. It is a very scary issue. However, no check engine or other lights illuminate at that moment, and no codes are found when the car is scanned. I have a sprint drive device that is constantly plugged in to the oem port and it has never picked up on an issue which makes diagnosis very difficult. This leaves me in serious fear of driving my car that I just purchased certified used 3 months ago, with less than 30,000 miles on it. I also have another issue where the same set of lights come on every time I drive- ABS, tire pressure, airbag, traction/anti-skid, and steering wheel light all come on at the same time... but not sure if they're related because they don't initiate simultaneously with the delay in acceleration.
The contact owns a 2016 Volkswagen Jetta. When the vehicle was engaged in park and turned off, it rolled away and crashed into two other vehicles. The air bags did not deploy. A police report was not filed. There were no injuries. The contact was concerned because his child and another child were occupying the rear seats when the failure occurred. The contact referenced NHTSA campaign number: 19V615000 (steering, electrical system). The contact called an unknown dealer and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the recall; however, other 2016 Jettas were included. The failure mileage was approximately 57,000.
At 32,000 miles the clutch started slipping. Even though covered under warranty I was told my my local VW dealer and by VW of America that they would have to pull the car apart to determine if it is covered. If they determine it is normal wear and tear it won't be covered and I'm out $1100 for the diagnostic. Meanwhile the VW forums I've been on pinpoint a weak clutch pressure plate (design flaw) as the source of the slipping. That makes sense since I've never had a clutch slip in my previous 6 manual transmissions and two of those vehicles made it to over 200,000 miles. There is no way a clutch should give up at 32,000 miles. The slipping occurs while accelerating in a high gear with 4 people in the car. It just started this week, but is already getting worse. Neither the dealer or vwoa could tell me the criteria they use to determine if a clutch is covered, but the nice vwoa representative told me that short of the clutch failing in the first year they rarely cover the failure. So I'm left with a warranty that isn't worth the paper it's printed on.
3 times car popped out of 3rd gear while car was in motion, nothing in particular brought this on (no bump in road, etc), car has less than 7K miles, brought to VW dealership and after driving it only two miles, they said they would not even inspect the transmission because they couldn't recreate the problem. Now the issue is that sometimes I can't get the car into 3rd gear. Contacted ne VW regional manager because I wanted it in writing that they were refusing to service the car. Though I was told I would be sent a letter, I've received nothing more than a month later. Other problems I have with the car include the turn signal sometimes not turning off right away-sometimes it blinks right, blinks left and then finally turns off after 1 min or so and the driver's side window would not go up when weather was hot this past summer.
Vehicle pauses for up to 5 seconds when attempting to accelerate across an intersection or while attempting to pass another car on the highway. This failure happens sporadically whether on a public street or highway. I never know when it will occur but have almost been hit by other vehicles several times.
This car continues to sporadically go in reverse while I am in drive. This has happened while waiting in like at a drive through, foot on break while in drive while waiting for food, then told to pull up only to nearly back into the car in line behind me. Had to put car in park and shut off engine- restart to correct problem. Has happened while foot on break at red light while in drive, took foot off break when light turned green - car went into reverse while drive shaft "D" still lit up almost backing into car behind me. And again this happened while backing up in my apartment parking lot, put car into reverse to back out, break, when to put car into drive and car went into reverse. Each time the car has went into reverse while in drive I have had to turn off the car completely and restart to correct the problem. This is a huge safety hazard and threatening to my car, my safety, and other drivers. Dealership cannot recreate problem and says therefore there is no problem, VW customer care is no help either as they simply keep telling me to take it back to the dealership.
2016 Volkswagen Jetta with 1.8 L.turbo engine with automatic transmission. After totally stopping car at an intersection and then applying a little throttle the car will start moving out into intersection, but if I have to let off on throttle after starting out in intersection for one reason or another the engine will not respond and for a few seconds, it will not move leaving me dead in the intersection without any response. Engine is still running but car will not move for a few seconds. No response from the throttle.I took it into VW dealer in saint george Utah on !!/2/2016 and had them check it out. The manager drove the car and said it was okay no problems. This problem does not happen all the time, but when it does occur it is a dangerous situation. Mechanics at VW were aware of the problem but could do nothing about it. They said it was a design flaw in the transmission.these cars should be recalled before someone gets killed in them. This problem has happened to me about a dozen times. These cars are to dangerous to drive and should be taken off the roads.
2016 Jetta SE1.4 new for 18 year old son for college. Within a week car was in the shop with electrical issues for lighter and usb shorting out phone + radar while the car was driving. No issue found we drove 1000+miles to school, center console would blink on and off during the trip. New dealer also did not find any issues. Car then started shutting off while driving under 5 mph in traffic in nyc. When coming out of the driveway the rear view camera turned off, the car turned off. VW was called they had him turn off the power by holding the pushbutton and break which restarted the car. New dealer still no issue found. The car continues to loose power all except auxiliary several incidents very unsafe. Was going up a hill and the car shifted into neutral and started rolling back, applied the handbrake the back wheels locked and the car stopped thankfully it was at night and no traffic. Two days later at jfk in the arrival line the car shut off while creeping forward. Took it to another new dealer they kept the car for one week, no issue found. Issues continued now including slipping out of gear revving to 8000rpm, having to push far down for the brake to engage. All the lights turn off while driving intermittently very unsafe. Took it to new dealer they found no issue I refused to pick it up and called VW Corp they had them drive the car for 50 miles finally an error message. They replaced the transmission solenoid. It is still having issues.the car overheated and the electrical stopped working. He smelled the coolant threw the vents he was about to pull over when the car revved to 8000 RPM and dropped out of gear so he pulled over and slowed down the lights and radio turned off. When he looked the exhaust manifold was glowing red. The car took an hr to cool down and electrical to come back. Back to the dealer again no issues again called VW Corp for complaint.
- Oviedo, FL, USA
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A D V E R T I S E M E N T S
- Elmwood Park, IL, USA