This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Both my front tires unraveled on separate occasions within a months timeframe on the inside wheel well. I was driving and I heard some loud noise and noticed the tire and when removed there was metal showing all along the inside of the tire and about a foot of unraveled rubber wrapped around the axle. This same thing happened a couple weeks later to the other front tire.
The window has a mind of its own. I went through the manual to troubleshoot it, worked fine for a day then right back to what it was before. Everything that has to do with the driverside door, expect to open from the inside just went haywire with no warning. The mirror defrost doesn't work and the outside door handle won't open any longer. When I turn it is now making a stage squealing noise. My car is only 4 years old. Should not have any of these issues.
The contact owns a 2015 Volkswagen Jetta. The contact received a recall notice in the mail for NHTSA campaign number: 19V615000 (electrical system, steering). The contact called NHTSA for more information and was informed that the parts were not available. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Adrian, MI, USA
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The contact owns a 2015 Volkswagen Jetta. Upon starting the vehicle, all of the warning indicators illuminated on the instrument panel. The vehicle was driven to gossett Volkswagen germantown (7420 winchester rd, memphis, tn 38125, (901) 405-4909) where the contact was informed that a new battery was needed for the key remote. The failure continued to occur after the battery was replaced. The dealer stated that the vehicle's battery needed to be replaced. Once the battery was replaced, the vehicle was able to start and operate properly. Days later, the contact stated that the vehicle would not start and the steering wheel seized without warning. The vehicle would only operate when the contact drove in the emergency start feature mode, and the "no key" warning indicator would flash. The contact was able to resume normal driving; however, every time she touched a feature on the steering wheel, a pinging noise would sound and the speedometer would flash. The manufacturer was not notified of the failures. The vehicle had not been repaired. The failure mileage and VIN were unknown.
I cannot remove the key from the steering wheel cylinder lock once the car is started. It takes an extended period of times and just plain luck for the lock to return to the off point and the key to be removed
I am writing to advise you of a potential safety issue with the design of the Volkswagen Jetta. I own a 2015 Jetta. After a heavy rain, and usually after passing through standing water, the car loses power and stalls. This has happened on three occasions recently. I first took the car to my own mechanic, an experienced technician with a major repair franchise. He was unable to pinpoint the problem. When the problem recurred, I took it back and he again tested it but was unable to say for sure what the problem was. However, he noted that there was an air intake in the front end that might have taken in water and caused the issue. I then took the car to the dealership (burlington Volkswagen) and they were also unable to diagnose the problem. However, the mechanic there also indicated that it might be due to water entering the air intake in the front end. It seems to me that this would be a design flaw that could lead to an accident due to the sudden loss of power steering. The dealership advised me not to drive through puddles, which is obviously not a practical solution. I then asked Volkswagen customer care to look into the problem. The only option the representative there offered was for me to take the car to another VW deaiership, which I am unwilling to do at my personal expense. I am worried about my own and my wife's safety when driving in the rain, but Volkswagen is basically telling me that they can't find a problem so they can't fix it. I would be glad to work with you on this issue, and I have attached the VW mechanic's report.
It's very difficult to remove and engage the ignition cylinder on my 2015 VW treading. It takes several seconds to remove or engage the cylinder. VW Canada bramgate service location indicated that they can diagnose the cylinder for a fee, but would not tell me whether this safety issue was covered under warranty until after the diagnostic.
2015 VW Jetta tdi - unable to turn the ignition key in the off position to shut off the engine. Unable to remove key from ignition lock cylinder. Steering lock mechanism not allowing the key to rotate to off position to shut engine off and remove key from ignition cylinder event description: Vehicle in park on level ground. Engine will not shut off when rotating key in key cylinder to the off position. Appears that steering lock is not releasing the ignition key when rotating ignition key to off position. Poor design. Does not fail safe. Engine keeps running no matter what! lots of complaints on the web of this particular issue. Oem should recall this design defect. Air pollution issue. Urget action required from NHTSA
The contact owns a 2015 Volkswagen Jetta. The contact stated that the horn in the vehicle would not sound. The manufacturer was contacted. The vehicle was not diagnosed or repaired. The dealer was not contacted. The contact experienced the same failure with previously owned Volkswagen Jettas. The VIN was unavailable. The failure mileage was 10,000.
I had my incedant on the free way, last night, still kind of shooken up. My tires blew on a speed limmit mph ran through pavement defect causing the air bag censor has been triggered witch should of deployed the bags to save me from possible injery my be death, thank god it was ok no one or auto was involved..
I bought my car in July 2015, new, from larry roesch dealer in Chicago, after waiting 8 hours in the waiting room for them to "clean my car in the back shop"- while several other customers came and went with their new cars. After only a few thousand miles on my car, it needed to have a quart and half oil added to it and the oil light came on. I took it into the dealer and they said it was "normal". after I called the manufacturer to request a letter stating my car was clear and did not have any recall issues, I was told the letter could not be issued because there was, indeed, a recall issue which had to do with the camshaft. I was told this issue did not have a fix for it and would not have one until March 2016. I requested a letter stating it would be safe to drive the car with my children and family, but VW said they were not able to give such a letter stating that the model of the car was "safe to drive". I told them I was not comfortable driving a car that could potentially shut off while driving on the highway and causing injury or death to my family-- at that point, VW agreed to tow my car and to replace the camshaft (even though I was initially told by VW that the camshaft replacement would cause the very same issue). I received the VW Jetta SE 1.8T back from pugi dealers last Thursday and was told there should not be any other problems. Today, I drove half mile from my home to the laundry and when I returned to my car, the car would not start, the light indicator for "steering malfunction and engine issues" came on. I called VW and they have towed the car to pugi dealership, yet again, and I do not have a car - once again- to take my children to school and work, etc. There is a very obvious and serious issue with my car. It is not something to play with people's lives over, since VW told me it cannot be fixed and could potentially cause a crash.
A D V E R T I S E M E N T S
- Council Bluffs, IA, USA