This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On September 25, 2017 I had parked my car for about 4 hours on a very hot day (over 90 degrees farenheit) and I entered the car, turned on the air conditioning on full cool and began to drive. Approximately 5 minutes later, while driving on the highway, the passenger side front door window ":exploded" out sending glass outside the car into the lane next to me and onto the roadway. The noise of the explosion was very loud and startled me. The glass that remained around the edges of the broken window fell into the car in the passenger area but most had been blown out in the "explosion.". the glass that blew out scratched the car paint underneath and behind the door on the outside. I yakt extremely good care of my cars and the window, prior to the explosion, was completely intact with no damages or scratches on the window. Had anyone been next to me in another auto with the window open, or if I had been statioanary and a pedestrian was outside the window, I am certain they would have sustained injuries. While the force of the blast was outward, I beleive anyone in the passenger seat would have likewise sustained injury, certainly to the eyes as minute glass particles were blown about the car on the passenger side. In my opinion, the glass was either manufactured in a faulty manner that did not allow for the temperature variances or installed at manufacture of the vehicle in a manner the did not allow expansion and/or contraction of the glass caused by temperature variances.
The ignition cylinder/switch is bad. When running, the key will not turn off. This is dangerous for many reasons. There is not a recall on this but there needs to be after reading forums and seeing how many Jetta's have the same exact problem.
My vehicle is experiencing the exact same symptoms as the VW Jetta tsb # 8715-18. 2015 year miles approx 53K. I am a subsequent owner. Original owner was a rental car company hence the higher mileage. VW refuses to stand behind the fact that a ac condenser valve should not be sticking at this point and with showing the exact same symptoms as a tsb on the golf I want this reviewed deeper by NHTSA. 1300 ax repair should not be happening to a vehicle that's only 2 to 3 years from dfu.
Received safety recall letter from VW of America. As indicated in letter, I've experienced refueling issues; I tried to contact serramonte VW for service. Not only was I unsuccessful in getting through to the service department, their webpage for initiating service requests is currently inactive. Hoping you will notify serramonte VW to be accessible so as to respond to safety recalls. This is my experience but there are likely other owners who have experienced the same issue of getting in touch with serramonte VW. The dealership should not be so busy as to not receive phone calls.
Just seconds after the epc light came on (I didn't know what it meant) my brakes went out. The brake pedal was stiff and my car had no response in slowing down. Luckily I had been in a position where there was time and space to react and to slow down using the E brake. Just minutes earlier I had been on the highway, as well as in some city traffic - if I lost my brakes at any other moment things could have been deadly. VW ended up swapping out the entire engine. The camshaft had broken in half. I was told by the technician that this was related to some sort of recall issue they had in the past, but I don't know anything more than that. I'm very troubled that a less than 2-year-old car with 16K miles on it can have such a sudden and serious malfunction. Please advise and ensure this does not happen to anyone else. Oh and to make things worse, I was on my honeymoon...
- Needham, MA, USA
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The contact owns a 2015 Volkswagen Jetta. The contact stated that the manufacturer's misrepresentation of the emission results affected the value of her vehicle. As a result, no one wanted to buy the vehicle. The manufacturer was not made aware of the issue. The VIN was not provided. The contact had not experienced a failure.
VW dealer and mechanic admits to driving my car and verifying in person while driving that my car tires are shaking due to the suspension of the car and I should put luggage in the trunk to help smooth the ride or go with a larger wheel size.. I feel very unsafe with family in my car. Electrical issue is a fuse keeps burning out due to an improper ground from both power plugs front and back seat. While driving the passenger door opened by itself while both hands were on the steering wheel.
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- West Dundee, IL, USA