This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a 2015 Volkswagen Jetta from North Coast Auto Mall on March 19, 2023 and the following day several issues went wrong with the vehicle like: The car reeked of gasoline, oil and engine lights came on, driver side head light blew out. Also, I was told that the car had an inspection, come to find out they didn't do an inspection by North Coast Service manager, so they lied. Also, the reason for the gasoline smell is because the vehicle needs a fuel rack, oil pan, oil pressure switch, and a new headlight. Too many things are going wrong with this car in such a short period of time. It took North Coast two weeks to take my vehicle and they didn't want to give me a loaner car. Also, they have had my vehicle since March 28, 2023 and refuse to disclose of the reconditioning shop of my vehicle. They moved my car from Volkswagen Of Streetsboro to North Coast to another undisclosed location that they won't disclose. Lastly, the car was unsafe for me and my special needs son. He couldn't even ride in my car due to the bad gasoline fumes and I had to ride with the windows down, and come to find out the car could have caught on fire or exploded.
Car is randomly bucking and or hesitating. Many times in the middle of a busy intersection, and kills the engine. I'm going to get killed if this continues to happen. Its been doing this for months.
The contact owned a 2015 Volkswagen Jetta. The contact smelled fuel odor while operating the vehicle. The check engine light was illuminated the driver experienced head aches and was concerned that the vehicle was unsafe to operate. The contact stated that while operating the vehicle the odor of fuel was present inside the vehicle and the check engine light had illuminated. The occupants had experienced head aches due to the fuel odor. The cause of the failures were not determined. The local dealer comfortable Volkswagen (2035 West airport freeway, irving tx) and manufacturer were notified of the failures but no assistance was offered. The contact was informed that the VIN was not included in NHTSA recall campaign number: 15V028000 (fuel system). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.
I am writing to advise you of a potential safety issue with the design of the Volkswagen Jetta. I own a 2015 Jetta. After a heavy rain, and usually after passing through standing water, the car loses power and stalls. This has happened on three occasions recently. I first took the car to my own mechanic, an experienced technician with a major repair franchise. He was unable to pinpoint the problem. When the problem recurred, I took it back and he again tested it but was unable to say for sure what the problem was. However, he noted that there was an air intake in the front end that might have taken in water and caused the issue. I then took the car to the dealership (burlington Volkswagen) and they were also unable to diagnose the problem. However, the mechanic there also indicated that it might be due to water entering the air intake in the front end. It seems to me that this would be a design flaw that could lead to an accident due to the sudden loss of power steering. The dealership advised me not to drive through puddles, which is obviously not a practical solution. I then asked Volkswagen customer care to look into the problem. The only option the representative there offered was for me to take the car to another VW deaiership, which I am unwilling to do at my personal expense. I am worried about my own and my wife's safety when driving in the rain, but Volkswagen is basically telling me that they can't find a problem so they can't fix it. I would be glad to work with you on this issue, and I have attached the VW mechanic's report.
Acceleration falls flat unexpectedly off the line. Ever since the re-program of the tdi affected vehicles the car will accelerate quickly at first when given good throttle (70%+), but then all of a sudden at 30-40mph or so it will totally fall flat all of a sudden, and dangerously so. It just completely loses power, and being a diesel, it decelerates fairly quickly. I have had numerous times where it's happened, so much so, I know better than to even try anymore. When pulling out in Chicago traffic this can definitely bite you in the rear. It almost seems worse in 'sport' mode also. I sold these cars for almost 8yrs and I never drove one that acted like this. I think they need new programs, the current ones are not only weak, but dangerous.
I started to smell of gasoline in my car while driving it. Called VW group of America costumer service number who suggested I take the car to a dealer for inspection. After inspecting the car for two (2) days, the dealer, South motors VW, verbally reported the problem cause was a fuel leak at the injection system: Fuel rail. Just as described in the 15V028000 recall. VW group of America has declined my request to accept this failure as part of the reference recall under the allegation that the vehicle identification number (VIN) is not part of the recall and the vehicle has more than 36,000 miles. (actual mileage: 47,500). I understand the recall is VIN selective, but it's not out of coincidence that my car was assembled in puebla, Mexico; the manufacturing year falls in the recall category and that the supplier of the defective part is benteler de Mexico in puebla, Mexico.
on June 10, 2017, I had purchased a brand-new car at prime Volkswagen saco, Maine with full warranty on it. September 15, 2017, I was with my kids heading down to Connecticut. In route on Massachusetts 495 South at one point when I pressed the gas pedal to add more power to the car to speed up the car started to shake. I released the gas pedal no shaking occurred. I then again tried adding gas and it started shaking. I then also noticed my engine light had turned on. I was worried so I decided to slow down and pull over into the emergency lane to see what was going on with the car. In the process of slowing down and pulling over to the emergency lane, you could hear a banging sound to me it seemed to be coming from the engine. I called my road side assistance for them to come check out and check my car and they said they don't do that kind of road side assistance for engines that the vehicle must be brought back to a Volkswagen dealership. So, that night my vehicle was towed back to prime Volkswagen saco, Maine where it was originally purchased. Three days later I received a call from the service department at prime Volkswagen and they said the fuel in my tank was not pure diesel fuel, that it was contaminated. They tried to tell me I filled the car with gas instead of diesel fuel. I had brought them the receipt when I last filled my tank. It was the morning of my trip heading down to Connecticut. I had filled my car from an empty tank to a full tank at big apple on Washington avenue right at the bottom of munjoy hill. On that receipt, it states I used fuel pump number three which is a diesel fuel pump. It also shows how many gallons were fueled and the price. After I showed that receipt to the service department of the dealership they then tried to blame the big apple gas station saying that their fuel pumps are contaminated.
This vehicle's VIN report shows no open recalls. Yet I smell fuel in the cabin and have on multiple occasions seen evidence of fuel leaked on the ground. Other 2015 Jettas do have recalls for a fuel rail leak. My vehicle appears to have the same safety issue. I believe my vehicle should also be included in the safety recall. I ask you to include it in the existing safety recall. Thank you.
About three weeks ago with 16K miles I called VW and indicated that my Jetta smelled like diesel. I was told it was probably just an overfilled fuel tank. It turned out to be a leaky high pressure fuel pump. On the 2015 Jetta, this is located on the top of the engine. This literally means that fuel was leaking directly onto the hot engine and exhaust. The leaking fuel eventually ate through radiator lines and caused a complete loss of coolant. Obviously leaky fuel + hot engine / exhaust = fire risk. Not to mention the coolant loss stranded my family on the side of the road. The loss of coolant happened at city speeds and stranded my family.
I purchased this vehicle less than one month ago and am concerned about the listed recalls. My vehicle falls within the specifications as listed on the recalls, however, my vehicle returns a search of no open recalls. My biggest concern is the fuel system recall. On four separate occasions, since I have owned the vehicle, I have smelled gasoline both while at an idle and just after turning off the ignition. Your assistance with this matter is appreciated.
A D V E R T I S E M E N T S
- Cleveland, OH, USA