This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Stationary, in motion, and when turning--airbag light is on, horn doesn't work, cruise control switch doesn't work and steering wheel buttons do not work. Purchased this vehicle from a Toyota dealership two months ago--with only 30K miles. At 34K miles when this problem occurred.
Defective clock spring. Broke under normal steering wheel operation while parking vehicle at low speed, this in turn caused steering wheel controls to become inoperable and activated air-bag malfunction light.
Takata recall. I have a 2014 Volkswagen Jetta gli edition 30 w/navigation. My airbag light came on while I was driving that's right in motion. The same day my steering wheel started clicking when I turned it to the left one day. I went to use my horn and it wouldn't work. Then noticed all of my all the buttons on my steering wheel were not working either. The steering wheel buttons are the controls for the navigation settings, time, phone. There isn't a way to change setting using the console buttons. The steering wheel controls are the hub of setting controls. I can not use my horn for anything. 18 wheelers swaying, someone not paying attention I can not use my horn for any of these reasons. Every time I get in my car I am without an airbag. I went online to do some research. I found a recall for the 2014 Jetta I printed out the recall # and took it to the dealership and said this recall and the clicking on my steering wheel match. Can you fix this here? the representative then told me that he was sorry the recall did not include the gli 30 year anniversary edition Jetta. The shop would not order the part without a diagnostic which cost me $120.88. Once the diagnostic was complete I received a call "MA'am you are correct the clock spring is what needs to be replaced and the part is $290.07 and labor $316.88 with tax a total of $682.33 even though everything matched the recall. Because this recall isn't expanded and doesn't include the correct cars. I have had to pay $803.21. I am out safely driving with a airbag or the safety of a horn. This recall does not include all cars affected.
When my airbag deployed, the VW emblem on the steering wheel popped open to the left and the airbag pushed it into my left arm which caused a burn and my arm to bleed. I know have a good scar on my left arm. If that emblem would have not been there or would have maybe opened downwards I would have walked away with a small airbag burn to the right hand only.
- Fox, OK, USA
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The vehicle was in a front-end collision and the airbags did not deploy. This year/make/model was not recalled and maybe should be"?" vehicle was in motion, rear-ended the car in front of it. The entire front end is smashed in. No airbags activated - neither driver nor passengers side.
My car was involved in a front end collision and my air bags did not deploy. My vehicle was totaled. My car was moving at a slow speed to make a left turn when another vehicle hit my vehicle at a fast speed
Upon starting the car it suddenly began illuminated five (5) warning lights within the instrument cluster: Tire pressure monitoring system, anti-slip regulation, automatic brake system malfunction, problem with steering, and airbag and safety belt pretensioner system malfunction. The car was immediately driven to the dealer. From these warnings, napleton's of orlando surmised the problem to be a defective left/rear wheel speed sensor!" I declined any work and took my doubts to Volkswagen customer care. After customer care involved david maus Volkswagen of orlando (another VW dealer in town") - the feedback given was that yes, the wheel speed sensor can generate these 5-warnings. Unbeknownst to me I learned that if my air bag warning is illuminated that the air bags are disabled. I was not advised of this at the time I left the dealer. Nevertheless, I feel that the warnings & indicators systems needs a warning indicator for wheel speed sensors!? moreover, this warning system is misleading and creates a potential for death or injury to the unsuspecting motorist that is led to believe that the real problem has nothing to do with the 5-idiot lights illuminated on the dashboard! I find the 5-light event correlation to be deceptive and demanding of doubt. My expectation is for a recall and VW to fix the warning system. A fix to a critical sensor located down at the wheel level needs improvement. Incidentally, only after my customer care excallation did Volkswagen agree to pay 100% parts and labor. Apparently, after the replacement of the left/rear wheel speed sensor, the warning lights are off and the car appears to be operating normally.
Forced off road by another driver, hit pole and my face hit steering wheel and head shattered windshield causing severe concussion, cuts/bruises and neck issues.
I was under the impression of buying a good car, when I purchase this vehicle on March 6 2015 I was never inform about the current recall #14V1820000, I purchase this vehicle brand new, even so is a 2014 model, also I took the car for service (June) I think and also I was never notified of a new recall that was issued on Jan 23 2015 recall #15V028000, and then I was never notified about the recent recall issued on Aug 04 2015, recall #15V483000, I would like to proceed and held VW co responsible for any wrong doing since the vehicle can cost fire and is unsafe to drive, I'm a sr retired and would like held VW responsible for their product and because they sold me a car without disclosing the recalls on the vehicle. I bought the car in March 6 2015 brand new even so is a 2014 model. Again I should be given trhu information about the car status.
The contact owned a 2014 Volkswagen Jetta. While driving approximately 40 mph, the vehicle slid on ice and crashed into the rear of a pickup truck. The air bags failed to deploy. The contact sustained a concussion and injuries to the nose and lip that required medical attention. The contact had to be transported in an ambulance. A police report was filed. The vehicle was towed to a body shop and deemed destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,798.
June 2014 I brought my 2014 Jetta SE to the dealership to have it looked at B/C the airbag light came on & other lights.they had my car for a 1.5 weeks & claimed they were waiting on a new clock spring, finally after me getting agitated they fixed it, the car at the time only had 2000 miles on it.I was told by the service department it was just a electrical glitch and it's been fixed.then August 19,2014, the traction control, tire pressure, etc lights came on when I was backing down my driveway, I emailed the service tech asking if I needed air in my tires he said no to then turn the car off and turn it on, that should resolve the problem.he then said if it happens again to drop the car off at the dealership.September 3,2014 the lights came back on and this time I demanded to bring my car in.my breaks were squeaking, all the lights from before where on & the back tires were making squealing noises, it only had 3750 miles on it.they had my car again over a week and came back with excuses, they said they were waiting for VW to give them the software update, they have 5 other cars that have also been waiting for the update.after me yelling and emailing everyone & going there myself to demand my car.they say VW hasn't release the update but they will dial it into my car.this is a serious safety concern and they are sitting on the fix.I then took my car to another dealership, meanwhile they deleted the error code so the traction etc lights are off.the other dealership said they couldn't give me a loaner car B/C VW wouldn't reimburse them unless the car gave them an error.I told them to call VW and get the error, they told me they couldn't. I would need to drive the car until the lights came back on and they could get an error code from the car.meanwhile a week later I'm still trying to find a dealership in atlanta with a loaner car & can fix my defective car.
The car presented problems in the month of July. Stopping at a red light the car is completely turned off, also the cell phone charger not working, this happened three times unfortunately not had the time to take it to the dealer. No light at the board of any problem warned. Turned off and turned on the car again and went back to work. I made an appointment with the service department told me to take it on Monday, August 4 at 10:30 am, I waited until 1:30 pm. They didn't give another car for go my job. They said they had called the same Volkswagen and they could not find the problem. They gave me the car without solving the problem because it turns off only they fixed the phone charger. The car returned to present problems on Sunday August 31 at 7:30 pm. I started the car and drive 3 blocks / blocks and turn right the car turned off, I found myself with a co-Pilot. Turn off the car and turned it on like I used to, yes it worked, but it light seat belt and air bags began ringing since we had not recognized belts. Turn off the engine and turned on 4 occasions but the problem was not resolved. I had to be with this annoying noise during Monday (labor day). I come back on Friday 5 September to services department left my car and I need a car to get my job but the didn't want to give me when I told her that explain in a paper that there isnot a car for me she asked me to wait a moment and suddenly I got a 2015 Nissan Altima, but could handle only in New York I can not leave this area. I call wolkswagen 800-822-8987 because I want come back my money because the car presents too many flaws that can not be fixed and I will not be a victim of an accident in the future. Please appreciate attention to my order. Thanks a lot
The vehicle was in a major car accident before I purchased the vehicle and the carfax states that the car was involved in am accident with another vehicle which caused severe front damage reported. Multiple airbags deployed. The sub rail frame has been welded together by someone that did not appear to know what they were doing and now the entire frame is cracked again.
A D V E R T I S E M E N T S
- Newark, DE, USA