This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Thursday, May 29th, I was driving my 2014 VW Jetta hybrid sel premium (~165 miles on odometer) when the epc and battery light came on the dash. At the same time, the gas engine shut off. I was able to get the vehicle to restart. Same issue happened two additional times before I got the vehicle to the dealership the next morning. I picked up the vehicle Monday, June 2nd, from the dealership (~387 miles on odometer) stating that the vehicle was in working order and they could not get the problem to duplicate. The dealership put approximately 200 miles on the new vehicle to diagnose it. About an hour after picking up the vehicle (~393 miles on odometer), the vehicle did the exact same thing, except this time I was in a parking lot. The vehicle is back at the dealer and they are having an engineer come and diagnose the vehicle.
The contact owns 2014 Volkswagen Jetta. The contact stated that while driving 40-50 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician diagnosed that a unknown sensor needed to be replaced. No repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was 160 and the current mileage was 210.
More than 10 time for the past 4 months, car intermittently stalled at stop signs, traffic lights, or ezpass tunnel. It happened when the car is either at a complete stop or at a very low speed. One time it suddenly shut down on a highway during traffic jam. Took to dealer for half day in October but was not able to identify why and did nothing to fix.
At operating temperature, after 20 minutes, engine quits when coming to a stop. Engine also has a hesitation when starting from a stop. Reported to Volkswagen of America and they opened a case number. They also told me to take to dealer which I did and the dealer kept for two days but did nothing to fix. Returned to me. I asked to upgrade to another vehicle, but sales manager said that I would "take a big hit".
- Canton, OH, USA
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- Mobile, AL, USA