This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Without any warning, the clutch failed to engage with the transmission. There appeared to be sudden loss of power to the wheels, which left the car inoperable. Upon encountering this issue, we had the vehicle towed to a local VW service center. They proceeded to do an inspection of the vehicle and recommended replacing the entire transmission given issues with their mechatronic units. As we later discovered this is an issue that VW is aware of. Recall 34j6 regarding the mechatronic unit and transmission. I called VW Customer Care and they refused to cover any cost associated with the recommended transmission replacement from the service center. Given that this is a known defect, I'd like VW to stand behind their product and cover the cost of repair, which was estimated at around $9000.
The transmission in my 2014 Jetta HYBRID has failed. The vehicle has only 52,315 miles on it. I believe Volks Wagon has a serious problem with the transmissions in a number transmission recall. VW's Customer Care and corporate office offer no explanation or help. A friend had the same thing happen to her VW - low miles - total transmission failure. She paid $6000 for a new transmission with a 1 of models it makes. I have had the car serviced at all the recommended mileage intervals at the dealership where I purchased it - the last time about 6 weeks before it broke down. Their multipoint inspection didn't have any issues with the transmission on it. VW's TDI models had a major year warranty and 13 months later that transmission also failed. My car is at the dealership and they're awaiting my decision on repairing it. The cost to do so is $9033.55 probably more than my friend's because mine is a HYBRID. The HYBRID system in my car has an 8 year warranty on it and I realize that the transmission is not the total hybrid system but it does connect to the braking system in hybrids. I guess what I'm saying is that there is something inherently wrong with Volkswagen's transmissions and they need to fess up and replace them at no cost. I purchased their product in good faith believing in legendary German engineering and have been sorely disappointed. The cost of this repair is almost 1/3 of what I paid for the car and my friend's experience has me doubting repairing it. My car is at Heritage VW in Union City, Georgia for inspection. VW has a policy that independent repair places must get a certification on each vehicle for each repair in order to purchase genuine VW parts. The cost of doing this is prohibitive so independent transmission facilities won't do the work. They're monopolizing the repairs to VW's. IF MORE PEOPLE KNEW THIS I DON'T THINK VW WOULD SELL VERY MANY VEHICLES IN THE UNITED STATES IN THE FUTURE. Please help if you can. Thank you.
IN EARLY APRIL, MY 2014 JETTA STARTED EXPERIENCING JERKING INTO GEAR WHILE DRIVING OCCASIONALLY. IT APPEARED THAT INCLINES OR ACCELERATION (EVEN THOUGH BOTH WERE GENTLE) WERE THE CULPRIT. SO I TRIED TO DRIVE THE CAR EVEN GENTLER THAN I ALREADY AM. ON APRIL 16, HOWEVER, THE CAR ALMOST COMPLETELY STALLED ON A BUSY 75 MPH HIGHWAY MULTIPLE TIMES. AS SUCH, I WAS DRIVING AT 20MPH IN CASE IT WAS SUDDEN ACCELERATION AND SPEED THAT WAS THE CULPRIT. I COULDN'T DRIVE ANY FASTER. AS YOU CAN IMAGINE, THIS MAKES FOR AN EXTREMELY DANGEROUS SITUATION. SO THIS IS HAPPENING EVERY TIME I ACCELERATE FOR THE NEXT FEW WEEKS. I BITE THE BULLET AND DRIVE ON THE RIGHT LANE AT VERY SLOW SPEEDS ON THE FREEWAY, BECAUSE I DON'T HAVE ANY OTHER FORM OF TRANSPORTATION. I TAKE IT TO AAMCO ON APRIL 20TH, AND THE MECHANICS THERE ARE ALL TERRIBLY SLICK AND SLEAZY. THEY [XXX] ME AND ESSENTIALLY WANT TO CHARGE ME $4000 TO FIX THE TORQUE CONVERTER/TRANSMISSION. WHICH IS COMPLETELY RIDICULOUS, BECAUSE ACCORDING TO KBB MY CAR COULDN'T BE WORTH MORE THAN $2K. NOW, I'VE TAKEN MY JETTA TO BE RECALLED FOR TWO SEPARATE ISSUES (THE SPECIFICS I FORGET) OVER THE PAST TWO YEARS. NEVER HAS VW EVER MENTIONED THERE WAS A PROBLEM WITH 2014 TRANSMISSION/POWER TRAINS. UPON DOING RESEARCH, THERE ARE HEAPS OF FOLKS EXPERIENCING THE SAME ISSUE AS ME. SOME ARE ELIGIBLE FOR RECALL, SOME ARE NOT. THIS IS ALL DEPENDENT ON VIN. NOW, I CALL MY LOCAL DEALERSHIP AND THEY SAY MY VIN ISN'T ELIGIBLE FOR RECALL. HOWEVER, I DISAGREE. THE PROBLEMS THAT ARE PLAGUING MY JETTA ARE THE EXACT SAME SYMPTOMS LISTED ON THEIR WEBSITE - BASICALLY THAT THE TRANSMISSION IS FAULTY. THE O-RING SEALS ARE CLEARLY LEAKING FLUID, WHICH IS IN TURN COMING IN CONTACT WITH MY HOT ENGINE. MY CAR OVERHEATS AND SMOKES, AND TOTALLY STALLS. I THINK THAT DESPITE WHAT THE DEALERSHIP SAYS, MY JETTA IS ELIGIBLE FOR THIS RECALL. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I had 38C4 recall fixed on my car on 1/14/20. Prior to that I did some electronic issues fixed. Recently I parked my car and it would not go in reverse. I got out of parking spot and was able to drive fwd. I was on my way back to work with my coworkers and my car just suddenly died. I restarted it and it went a small way further and died again. I had it towed to galpin VW, in West hills, ca. They said the computer read that it needs a new gearbox. I believe my vehicle has been part of a couple recalls but hasn't been flagged. One of the recalls ended with production date 10/2013 and mine was manufactured 11/2013. That might have been 34F6/4V. Not sure. My car died before the fix for 38C4 also. I was on a busy street and could have got myself and my coworkers killed. I tried to speak with VW customer care, with jennifer who said after speaking with superiors there was nothing she could do. My car only has about 62,000 miles. I need help with this.
The car started to sputter as you press the gas. It stalls and then pulls back, not allowing a smooth drive. It almost caused an accident at an intersection after driving through a stop sign. It is almost as if the battery and the car are fighting to see which mechanism drives the car and then the battery does not engage. The transmission was stated that it needed to be replaced due to the issue. This car has had another recall for faulty transmission parts.
- Washington, DC, USA
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In the process of diagnosing a transmissions issue for a 2014 VW Jetta tdi with a dsg transmission; this car was recalled as part of diesel-gate and resold after modifications. We are finding the transmission code related to this vehicle is not being found in any database related to this recall and the related firmware for the transmission is not part of the coc application. We are not aware of any foreign object damage prior to purchasing this vehicle.
The contact owns a 2014 Volkswagen Jetta. The contact stated while the vehicle was parked, he noticed oil was leaking from vehicle. The vehicle was taken to ritchey automotive (5320 I-55 North jackson, ms 39211, (888-698-7459) to be diagnosed. The contact was informed that the transmission oil cooler O-ring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
As I was accelerating onto the highway on-ramp, my car made a loud cracking sound and smoke immediately began to come out of from under the hood of my car. I was unable to accelerate and I steered the car to the highway shoulder. All the service and warning lights on my vehicle were now on. I immediately turned off my vehicle. After waiting a few minutes for the smoke to dissipate, I opened the hood and noted oil on the floor. Upon further inspection, it became clear that there was a large crack/hole in the engine block which appears to have been caused by a blown piston. My vehicle had approximately 63,000 miles and had just received an oil change 5 days prior. This caused me to file a claim with the company that provided the oil change. Per the report attached, the company's insurance inspector determined that the engine failure was not a result of the oil change. See inspector's report and pictures attached, with personal information redacted. The vehicle is currently not functional. Based on additional research, this I believe this may be a result of a timing chain issue that affects a variety of VW models. However, based on VIN lookup and discussion with VW customer care, my VIN has not yet been determined to be covered under the timing chain extended warranty stipulated in bulletin vwp-18-07.
The vehicle failed to move after entering into gear both reverse and drive. It was repaired by a VW dealership and a year later the same problem has occurred. Based on previous research it appears it may be part of a recall due to transmission issues. Had to pay over $7,000 for the repair
When accelerating or decelerating, the vehicle bucks forward or hesitates. This happens at lights and stop sign. The car was bought certified used the warrant was up in January 2019 and/or 60,000 miles. The problem started in May 2019 with 60264 miles. Local dealer told us that clutch 1 and 2 reached their tolerance call corporate and ask for a good faith repair. Corporate told us to get in touch dealer where car was bought and ask them for a good faith repair. Seller where we purchased it told us corporate needed to authorize a good faith repair. Bucking and hesitation could cause collision.
I have had my vehicle for less than two months. First my battery died on me so I replaced it but oddly before that I noticed when I would turn on my car I had to turn the steering wheel in a certain direction or shake it and when turning it off I would have to try several times before it would actually turn off. So today I got home from work and it just wouldnt turn off at all after calling the dealership and them telling me to put it first gear and Ram it into brake a few times it should work but but after 20-30 times raming my gear into park no success. I dont live in the best neighbor hood so the dealership suggested leaving it on and bring it in the morning finally I gave up and just about to walk in the house my husband gave it one more try and it turned but scared to turn it back on and im concerned it will lock permenatly and just like others I have to work to keep this car if I cant turn it off what do not only me but others in this situation do"????"
April 13th,2020 I took my car in to the local VW dealership to have it looked at. Road testing produced nothing, but P1732 and P173D codes were found. The service department called the VW tech line and VW indicated that a new transmission was the only option. My cost would be $9236.14. Afterwards, I stopped at the local independent german auto repair shop to have my paperwork looked at. This shop indicated that this was a new transmission design, intended for the hybrid, and that it was full of bugs. I was informed that VW knew about the issue and created a software bandage to fix it. The fix was not a permanent solution, rather to prolong the life of the car instead of VW fixing the issue under warranty. This shop also indicated that normal service done to cars would show a potential problem, but VW indicated to clear the code and not tell customers. Transmission I am not sure the exact date that the transmission issues began, but I do know that it was after March 27th, 2020. I know this because I worked all day for news America marketing and there were no issues with the car. On the day that the issue began, I had been using E-mode frequently and I noticed that the car was running hotter than normal. I stopped using E- mode. Currently the car is drivable. The check engine light does not come on regularly. When there is a problem, only odd gears are available. Gears 2,4,6, and reverse are not available. When the check engine light comes on, the car will immediately downshift to an odd gear. For example, 4th gear to 3rd. This results in the car slowing down quickly due to the high RPM. If the car is in 2nd, shifting to 1st causes the car to come to a stop over a short distance.
While driving on the highway, my car began to stop accelerating by itself. Once the RPM exceeded three, the epc light came on. Further on down the road, the check engine light came on, so I had the codes read and was told to replace the camshaft position sensor. The following day I had this part replaced and proceeded to drive on the highway again. The lights came on once again and an additional light came on as well. This time the car slowed down so much that I was almost hit trying to get to the shoulder of the highway.
The contact owns a 2014 Volkswagen Jetta. The contact stated that at start-up the vehicle shifted into neutral with an unknown warning light illuminated. The vehicle was restarted and operated as intended. The vehicle was taken to Volkswagen kearny mesa located at 8040 balboa avenue, san diego, ca 92111, 858-300-8160) to be diagnosed. The contact was informed that the transmission needed to be replaced. The contact was informed that the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. A case was opened. The approximate failure mileage was 109,000.
While exiting an interstate onto a city street, I applied the brakes. As the Jetta slowed to about 15 mph, it experienced a sudden acceleration. The cause of this sudden acceleration is unknown. The sudden acceleration consisted of the engine increasing it's rev with a resulting increase in the speed of the vehicle. I applied the brakes harder and was able to bring the Jetta to almost a complete stop, however, the engine continued to rev at a high speed. I placed the Jetta in neutral and the engine's revving decreased to normal range. I placed the Jetta in drive and had no further problems. The next day I took the Jetta to my mechanic who ran a diagnostic program. No problem was identified. I have not experienced another episode of sudden acceleration.
The car had transmissions problems soon after I purchased it. Volkswagen said it repaired it when I brought it to the dealer for warranty service. Now a more serious transmission problem has occurred. At first it sort of felt like the gears were slipping, then it suddenly stopped moving while I was driving. This was a potentially dangerous situation. Luckily, I was able to pull over. To try to move again, I shifted into drive for extended periods of time, like 30sec or more, and the revs would go all the way to 10 but it would not move. Then it stopped working all together, and now it won't even turn on. I towed the car to the dealer and said it was the transmission. It seems clear that either the transmission was not repaired properly or it has a dangerously faulty design.
The vehicle skipped regularly when leaving a stop light. After a long trip requiring a significant amount of stop and go due to holiday traffic, the check engine light and hybrid malfunction system error lights came on. When I took it in to be checked, the dealership informed me that the transmission would need to be replaced. This seems to coincide with the errors that were part of a safety recall for other VW Jetta hybrids made in the same year as mine. However my vehicle did not fall under the same recall. The vehicle has less than 60K miles. I have done my research and it does appear that other 2014 Jetta hybrids have similar issues and are also not covered under the recall.
At about 70,000 miles, as I was driving home, the transmission on my car failed and I was only able to drive it in 1st gear. I was able to get it to the dealership, after which they told me this was due to the mechtronic unit in my hybrid transmission faulting. I was one the hook for about $940 a labor costs to get a new one replaced in my car so it can run. When I searched on google, I came to find out that the mechtronic unit failure is a known issue with this model and year of the Volkswagen Jetta hybrid and is due to it's faulty design. There was a recall however, it does not include my particular VIN. I am hoping that someday the recall is expanded to include my VIN as this has happened with several other 2014 Volkswagen Jetta hybrids. Very expensive thing to have fail so early in the life of the car.
A D V E R T I S E M E N T S
- North Salt Lake, UT, USA