This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Please attach this to the previous submission: 11565729 The dealer described it a "hole" where the seam sealer was skipped during production. If they warranty rust holes, why not manufacturing error holes? 12 year rust through warranty. Page 11. Coverage This limited warranty covers any repair or replacement of body sheet metal panels that have been perforated by rust from the inside out. Where to go for warranty service: This limited warranty will be honored by any authorized Volkswagen dealer in the United States, including its territories. If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States, including its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected under the terms of the warranty for new Volkswagen vehicles in effect in that country (except Canada). When the warranty period begins: The limited warranty period begins on the date the vehicle is delivered to either the original purchaser or the original lessee. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period. Free-of-charge repair Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
[XXX] 10 year old VW Jetta that was always in the garage until last year when we moved. Now have a nauseating mildew smell throughout the interior. Finally found water under the front carpet. Then found this VW Tech Tip (above). Apparently a known manufacturing issue: "seam sealer Skip" is how they refer to it. Now it's out of warranty with only 52,000 mi and is an unsafe mildew/mold trap. The dealer says it may be $3,000 to fix. Removed driver side front fender, the entire interior and sent the carpet and padding to be ozoned. See pic. Most seam sealer around hinges and A pillar are all painted the body color. This pic shows where it was "skipped" during the build. The dealer repaired the driver side last week without painting (why it's black). Then they strangely stated that they'd like to remove the passenger side fender as well to look for "more holes". They know what's going on. This is a well-known problem. VW customer service said they won't offer any assistance since it's out of warranty. I did own it while under warranty, but never noticed since it was garaged. Do I have any recourse since it's an admitted manufacturing problem? Thanks for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The ignition key lock-in and the engine can't be turn off, we have to switch front and back the eye several times before able to turn off the engine and to unlock the key. Rubber melted closed to each side on the body between the tires and the front doors the left side of cabin next to the passages door open unexpectedly
After the software upgrade/service in Dec 2018, the doors unlock while we are driving on the street or the highway. Extremely dangerous. Eric the service manager at winn Volkswagen in newark California dealer refuses to notify VW of the issue and asked us to notify VW which I did.
The contact owns a 2014 Volkswagen Jetta. The contact stated that while changing the front drivers side tire, the frame detached from the jack. The contact stated that he placed the jack in the proper position according to the owners manual. The contact stated that the designed place to place the jack was not strong enough to jack the vehicle. The manufacturer nor dealer had not been contacted. The failure mileage was 47,000.
- Roseville, CA, USA
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The vehicle was in a major car accident before I purchased the vehicle and the carfax states that the car was involved in am accident with another vehicle which caused severe front damage reported. Multiple airbags deployed. The sub rail frame has been welded together by someone that did not appear to know what they were doing and now the entire frame is cracked again.
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- Cincinnati, OH, USA