CarComplaints.com Notes: VW updated the Jetta's interior and added new features like backup cameras to certain trims. Time will tell if these adjustments start falling apart.
10.0
really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
30,096 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Key gets stuck in the ignition with car still on and in park. Cannot get car turned off or key out. Volkswagen knows of the issue but refuses to recall part. Car needs new ignition cylinder. Auto technician at dealership knew exactly how to get the key out, which means that this is a known issue. So much so, that the front desk person knew exactly how he did it and asked about it.
Key remains stuck in ignition and car cannot will not turn off VW dealer said the ignition lock cylinder needed to be replaced from over use!!! didn't know you weren't suppose to be able to drive your car!!
Frequently the steering wheel will not unlock, key will not turn, this is happening almost everyday, drive to work park the car, at end of day the ignition key won't turn. Steering wheel is locked up, have to wrestle with it constantly, if I get out a jar the car backwards or frontwards it may unlock the key and wheel and may not. This occurs almost everyday. This is very dangerous and frustrating.
- Placerville, CA, USA
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My car displays no problems on the dash, there are no lights on but when I am driving the car stalls and sometimes just shuts off locking my brakes and steering. Usually happens when the car is going under 20mph. After it shuts of I have to put it in park to restart and it restarts without a problem.
I am having trouble getting my key to turn off again. The car will turn on with ease but when I park and go to take the key out it's stuck in the "on" position and I have a hard time turning off to get the key out of the ignition switch. The car was under the original manufacturers warranty the first time this happened and a local dealer replaced the ignition switch January 2015. I am now having the same issue however the car is out of both the manufacturer's warranty period and also the 1yr. Warranty for the replacement switch, and by only 6 months I might add.
Steerlock- I drove my car for a few minutes on 6/11/2016 to the store, then returned home. At the store the key had worked fine. When I returned home and put the car in park the key to my car would not turn off. I repeatedly tried to turn the car off, and the key refused to turn off. I called the local volkswagon dealership in marion, il to see if I could get some possible fixes, the service techs were gone for the day since it was a Saturday. The salesman said he would contact a technician to see if they had any fixes for me. He called me back and told me to try holding the key forward then letting it snap back. I tried this a few times and it didn't work, so I told them I would drop the car off. Once I got to the dealership the technician had came in and he was able to get the key trick I was told about to work. I left the car with them and they were to let me know what the issue was on Monday 6/13/2016. The service manager called me and said it was a issue with the steerlock. He also said they kept the part in stock because this type of thing happens. I told them to go ahead and fix it. I have now picked up my car and it turns on and off properly.
Purchased car 2014, soon after I noticed the key was getting harder and harder to turn or remove. Finally I was unable to remove key at all. VW replaced ignition assembly Aug 2014. Was still always difficult to turn and remove properly. Month later I called for them to take note. Was told it takes time for it to "work itself out". 13 months later, warranty up, I took the car back voicing complaint. They agreed, and replaced same part again in Sept 2015. Oct 2015 it still acts up. Was told by someone in the service problem that it is a common problem.
While driving my 2013 Volkswagen Jetta gli, a part fell down by my feet hitting my foot. Once parked, the part numbered 1K0953527D was found on the drivers side floor mat. I called my local dealership where I had bought the car (new) and sent them a picture of the part. They said they believed it controlled the column lock while in park, however my wheel still locked in park with the part not in place. The next day, while driving in an alley, my bumped my key chain while scooting forward in my seat and my car turn off, not allowing me to turn it back on until it finally came to a stop and I was able to put it in park. The service team had their most experienced team member on hand open the steering column and said that the part must have fell out; for reasons not known. They also said there was no indication of tampering.
Steering wheel gets hard and starts licking oil. Steering wheel has being replaced multiple times. 12/10/13 replaced at 13625 miles, second time replaced 10/10/2014 at 27338 miles. Dec. 2014 I got a recall notice from VW of America due to faulty rear axle. As of Feb./03/2015 my VW Jetta is currently at the dealer due to the same steering problem. They haven't yet give me the final paper work for the repairs being done. My VW Jetta is register with the California dmv to drive a disable person. I have all work orders invoices by the dealership. I was on a car accident on Oct./9/2014. I hit the street curve damaging my 2 wheels. I reported the incident to farmers insurance. Updated 3/24/16
As the driver was slowing down to make a right turn and turning the steering wheel to the right, the vehicle would not turn and continued going mostly straight forward. All steering control of the car was lost. The car spun around and came to a rest with one tire facing forward and one facing to the side. The steering rack and pinion metal broke in half while driving.
I went through some water (not much) andthen when I came to a stop light I stopped the car. After less than a minute of being stopped the car stalled and the battery light came on. The battery is new and I just purchased this car in December 2013 and it is a year model 2013. I have never had any issues until now. I went to turn a corner and the light came back on, car stalled, and steering became very tight. I am not sure what this issue is, but the car is only about a year old (if even that). Very frustrating.
A D V E R T I S E M E N T S
- Westbury, NY, USA