We purchased our 2013 Jetta in November 2016 from casey Chevrolet, a "certified used vehicle" dealership in our area. A couple months after the purchase, we were having trouble with the car stalling as well as transmission troubles. The vehicle has stalled on my pregnant wife and 2 year old at least four times. Once she was at a stop light and it completely shut down, the next she was in a fast food drive-through line, the third time she was trying to maneuver a turn, and the final time she was backing out of the babysitters drive way. With respect to the transmission, there have been many instances where either she or I would be attempting to merge or just need to pick up speed and in between shifts the car would hesitate and then shift very aggressively. We have contacted the dealership multiple times and each time we take it in they can't find a problem so they give us the car back. On the other hand, they have "solved" the transmission problem twice only for it to reappear at a later time. They have refused to replace the vehicle or refund us the purchase price. We have also contacted Volkswagen who likewise refuses to refund or replace their product. Right now the car is parked in our driveway because we do not feel it is safe to drive. My wife is now driving my truck and I am in my older car from college. All the while, payments still have to be made which is very frustrating. I feel that two companies I thought were trustworthy have taken advantage of my family and I.

- Suffolk, VA, USA

Key gets stuck in ignition when turning off the engine.

- Philadelphia, PA, USA

Vehicle began experiencing a violent lurching action around 50,000 miles, either when coming to a stop, or depressing brake after sitting at a stop. Dealer "reset" transmission and problem began again after a couple months. Happens once a day now. Feels like the vehicle is being rear ended. Now have 100,000 miles on vehicle.

- Plymouth, MN, USA

Mechatronics unit failure, causing failure of dsg transmission, which is a critical safety concern when traveling at high speeds, or accelerating through traffic. Common failure yet VW refuses to take responsibility. There have been several recalls on dsg transmissions in past model years

- Houston, TX, USA

In 12/2014 I started realizing issues with auto-transmission in the morning when I start the car. The issue continued to happen every single day. Dealer was not able to diagnose the problem because it only happen first thing in the morning.

- Sacramento, CA, USA

Ignition would not turn off resulting in having to leave the car running for an extended period of time. Features built in to the car did not permit me to lock the car while the key was in ignition. The car had to be left running with no way to lock the car to prevent theft or children from accessing the car. Vehicle was stationary.

- Scottsville, VA, USA

My timing chain tensioner failed and bent 14 valves. All 4 cylinders had zero compression. Volkswagen represents in the warranty and maintenance schedules that the tensioning system is expected to last for about 120,000 miles without the need for repairs. In fact, according to the plaintiff, owners are provided manuals that do not show any timing chain system inspection or maintenance schedules at all.

- Yonkers, NY, USA

A failed tensioner causing the timing chain to snap and bend the valves.

- Yonkers, NY, USA

Car jolts on freeway. Driver side mirror protector fell off. As a result of trying to grab fallen off piece over extended arm injury. Due to extending arm out window

- San Clemente, CA, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle would reverse while in the drive position. The engine indicator illuminated when the failure occurred. The vehicle was taken to the dealer, but the failure could not be diagnosed. The vehicle was not repaired. The failure mileage was 63,000.

- Mokena, IL, USA

While driving suddenly loose power or transmission failure. It'll feel like it's in nuetral. Diagnostic test can't pick it up so what can we do as consumers? keep complaining nobody is hearing us. Damage!!

- Fruitland, NM, USA

While driving vehicle with dsg transmission in normal "drive" (D) mode the transmission will shift into what feels like neutral with no warning whatsoever and no clear way of making the car driveable again. Car has to come to a complete stop with no power available for transmission to return to working condition. Happens intermittently in varying driving conditions such as while cruising down the highway or while driving at normal commercial street speeds. Took it to dealer but issue could not be replicated.

- Culver City, CA, USA

When starting to accelerate, my Jetta will randomly shift with a very hard jerk. Took it to the local VW dealer here in germany but they could not duplicate it (my car is us spec, but we are stationed abroad). The service manager sent a message to the engineers for possible solution but it took another 6 weeks to get advice which was to do a reset on the computer. That did not work as now when it happens, it sometimes acts as though it is not in gear, RPM's rev, but car barely moves, making it unsafe on the roadway. When I pull over, turn off the engine, and then restart it, it is usually fine again for a little bit. But because it is a random occurrence and they cannot replicate it, the technicians do not see it as a problem.

- Apo, AE, USA

The contact owns a 2013 Volkswagen Jetta. While driving 15 mph, the brakes failed and the contact's vehicle rear ended the preceding vehicle. The air bags failed to deploy. The contact was not injured and a police report was filed. The vehicle was taken to a certified independent mechanic and the body damage was repaired. In addition, when the vehicle was in park or reverse, it would jerk. The manufacturer was not notified of the failures. The approximate failure mileage was 43,000.

- Redondo Beach, CA, USA

While driving with a total of 26,415 miles, the manual transmission suddenly failed. Specifically, after stopping in front of my son's school on a city street to put car into reverse to parallel park, the stick shift would not go into gear. I was stuck in the roadway and had to solicit two men to push my car to the side of the road to await towing to the dealership under the 3 year warranty. Come to find out VW does not warranty the clutch except for the slave cylinder, and thus considers all other mechanical failure to be user wear and tear. I have noted many Jetta owners on the internet complaining of the same problem with as few as 2930 miles driven. In 30 years of driving a manual transmission, the past 13 in vws, I have never had any clutch problems, issues, work or replacements. I am still waiting for them to officially "diagnose" the problem after agreeing to pay $500 to take out and examine the transmission, and bear that cost and all other parts/labor if they determine the cause is anything besides the slave cylinder. Yet my problem is not with the clutch but engaging the stick into gear and thus unlikely to be diagnosed as the slave cylinder. Clearly there is a history of shoddy or cheap clutch parts for which VW fails to take responsibility and instead shifts costs onto its customers claiming user wear and tear. After failing prey to the faulty sunroof problem in a prior 2003 gli and paying to fix it myself after eight years of dealer bandaids and missing the class action lawsuit, you would think I would have learned and bought something else.

- Long Branch, NJ, USA

This vehicle doesn't run correctly it refuses to move while in driving

- North Ridgeville, OH, USA

The vehicle would loose power while accelerating, this would happen randomly at any time or speed of driving when the the RPM would hit 4000, the car would love all power and then violently jolt as the power to the engine would kick back in. The Volkswagen vehicle while sitting in traffic, at stop signs or red lights would loose power completely. I have taken the car to two different Volkswagen dealerships to try and get the issue resolved and for the best part of 6 months one of the dealerships kept telling me the issue didn't exist purely because they couldn't replicate it enough to understand whats the issue was! I feared for my life sometimes driving it as it would cut out and loose power while I was crossing intersections or pulling across a busy free way, many times it happened with my children in the car! I eventually took it to another dealership when it got so bad I could replicate it every time I would drive the vehicle, they managed to resolved the issue for only a month before it started happening again! not its starting to recreate the whole issues and more over and over again and now 1 year and 2 months later I'm back to taking back to the dealership to try and resolve issue they keep telling me they cant recreate, though they have fixed it temporally once before, so they must have idea on what the issue must be. I have got Volkswagen corporate involved but I cant honestly say this is the worst experience I've ever had with customer service and a product, the product which in this case is a car clearly has a defect and Volkswagen are doing absolutely nothing to help me resolve this, I feel as though Volkswagen do not even believe I have issue with this car, for two years an 2 months I've had a car thats spent half of its life with issues and in and out the dealership! all I wish to have is a safe car to drive for my family and I,

- Albuquerque, NM, USA

The problem showing error code P0087, P0387 high pressure fuel pump failure, the cost of expensive to repair, difficult to meet warranty related power-train & engine. It has been twoce break down. Its third break down. It only 62K mileages on it. VW want to working on it due of out of warranty cost. I am not happy that VW is not qualify to inspect part problem cause. I hope it is affect other customers who have simply problem with hpfp.

- Sunnyvale, CA, USA

The contact owns a 2013 Volkswagen Jetta. While driving at 40 mph, the vehicle jerked. In addition, the accelerator pedal was depressed, the vehicle failed to accelerate but increased in rpms. The vehicle was taken to a dealer, but was not diagnosed or repaired. The failure recurred on numerous occasions. The contact was aware of NHTSA campaign number: 13V568000 (power train). The manufacturer was not notified of the failure. The failure mileage was 42,000.

- Bartow, FL, USA

Jetta sportwagen tdi with a 6 speed manual transmission. Pulling out of a gas station, shifted from first to second, clutch pedal stayed on the floor. Could not shift or control vehicle speed of vehicle. Rolled to a stop. Car had to be towed. Had to replace clutch, throw out bearing and slave cylinder. Up to this point, there had been no indication of clutch problems. I have driven 6 manual transmission cars a total of 911,000 miles and never had any clutch problems.

- Jamestown, RI, USA