This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My airbag light came on a couple months ago. I don't have the money to fix it and the closest VW dealership is about 80miles from here. I don't know if this could be a recall defect or was it something that I did. I do have a child and I don't want anything to happen. I don't go out of town as it is due to my tires losing air and the airbag light being on.
The contact owned a 2012 Volkswagen Jetta. The contact stated that while driving at 55 mph, the vehicle hit a bump on the road and lost control of the vehicle. The contact was able to gain control of the vehicle and avoided hitting the side of the bridge. The tire detached from the rim. The contact inspected the vehicle and found that the front passenger side rim disintegrated and exhibited fractures in two locations. The vehicle was towed to an unknown location for further inspection however; the contact insurance company advised that the vehicle was total and would be moved to a different location. A police report was filed. The contact did not suffer any injuries. The manufacturer was not notified. The failure mileage was 108,000.
This is regards to the toyo tires on my car which are defective and the manufacturer does not agree with that. The beading of the tire are week and there is bubble on the tire. One day I was driving my car on the highway ab suddenly the tire exploded and all the beading is cut but not even a single scratch on the rim or the car. I am hoping this would be addressed and save lives of the people.
At the time of a routine tire rotation, it was noticed the inside of 3 tires were split. One of these splits was significant enough that the tire technician recommended not driving further. The tread on the tires and outside surface was still in good condition. The technician stated there was almost half the regular tread left. It seems unusual to have splits on three tires at once in the same location on what otherwise would still be good tires. This car has not been involved in any unusual accidents or incidents which would have had a negative impact on tire wear. These are the original tires that came with the car.
Once again I had to waste more school time and gas money, after my last 20K visit on my car the noise was driving me more and more insane, I tried ignoring the issue and turning the music up, but the noise had started to progressively getting to the point where I could here it even with music on, than on top of that I started to hear new and unusual noise that had never occurred before, I started to hear sporadic high pitch noises from the center console when I was at high RPM's or whenever hitting on the gas, it would start off low pitch than high pitch, than would rattle, the noise sounded like it was coming from the engine. I had shown the same technician a video recording of it, and he was baffled he also even heard the noise himself. I also notified them that when driving at high speeds it would sound like a door was open, even my guest I have had in it complained to me that it sounds like the doors are open. The service rep tried treating me like a fool and rolled my back window down a little than brought me outside and said this is why you are hearing the wind noise, and I had told her I was watching you the entire time you had rolled the window down, and than she tried to tell me she didn't even though I watched her do it, this place treated me like I was crazy, and disrespected me in-front me, and I also noted that some rubber seals were coming off the door edges, which should not be happening, making me feel like this car wasn't well put together and could run into possible future issues. Once again VW told me that there is nothing wrong with my car you are just hearing stuff, and kicked me out the door with no explanation at all.
20K service had been performed on my car, again I notified VW that the noise is progressively getting worse and that I can no longer stand it. I also notified them of newer issues that have never happened before starting to happen, but they told me lets fix this issue first before moving on. This noise that had been happening for awhile now has now progressively gotten louder and now making noises when I am turning, something it had never done before. They did a check, and all of the sudden told me that my tires is the cause of the whole thing. They had told me my tires are cupped and feathered, which seem pretty odd considering when I purchased the vehicle the tire where brand new and pretty good (hankook). It did not make sense to me because if it was my tires and if they were doing proper multipurpose inspections they would have caught this when rotating my tires. It really seemed like they couldn't figure it out so they just advised me to buy some brand new tires, or try to call the manufacture about replacements, well I did that and hankook said feathered tires has nothing to do with tire but with the mechanics of the car. They had notified me that the only way tires get bad is if the mechanics of the car. The manger word for word told me this "there is a reasno why your car is so cheap, maybe you should buy $2,000 tires, maybe the noise might go away", which infuriated me, because he is suppose to be the manager, but yet treats me with total disrespect and told me "we are done with this, we will not look into it anymore". this manager was rude and down right wrong to treat me like so (kearny messa VW, don't ever go there). I felt lost and scared knowing that they won't help me no more even though I still have my warranty.
After my last visit with the A/C, I maybe thought that this dealer ship would help me out (VW el cajon) unlike (VW kearny). I had told them what has been going on with this rumbling noise that had started off faint but now is progressively gotten worse and is affecting other parts, because the noise now picks up when turning. They told me they would find it, took it out on a test drive with several mechanics and they all tried to play me and told me they could not hear anything even though the mechanic rep did hear it. Than they did a inspection and could not figure it out it seemed to me because they than just came to a conclusion that my tires where cupped and feathered as VW kearny told me. I asked them if they do multipoint inspections every time I bring my vehicle in and they said yes, than I asked how come you did not catch this before, they could not come up with a answer and just said please sign the paper. So what I did next was took it to several tire dealerships as well as a new VW, all of which told me my tires is not what is making that noise. I really feel like VW is avoiding this issue with me tell my warranty expires to than tell me that there is a problem.
Just had been a little over 2 months, before I started to hear and notice a unusual noise coming from the front driver side of my car. I started to hear a constant rumbling, grinding noise while driving. Didn't think of it much at the moment, but notified the dealership and they just told me to bring it back if it worsens. I took my car in this day for my first 10K service. They supposedly did a multipurpose inspection and even stated everything is fine and normal (remember this, for my next multiple complaints will further into this problem).
A D V E R T I S E M E N T S
- Winslow, AZ, USA