This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine runs rough, sputters and stalls randomly. When stalls, some lights flash and states service needed. Dealership didn't find any faults. If stalls on highway this can be life threatening. Steering wheel pulls hard to the left even with car properly aligned and tires air pressure reading accurately full. Just had car serviced again no faults found. Ignition issue with car not shutting off. 20 minutes after parking and trying to turn car off with no prevail. Had car serviced and was gifted a free repair since my 2012 Jetta has only 22,000 miles on it. Ignition replaced but other issues still exist. Paid out of pocket for servicing this vehicle multiple times since all these issues came about conviently after the warranty period ended.
My ignition lock cylinder has failed on my 2012 VW Jetta. Long story short, it's impossible to get the key out of the ignition. This has nothing to do with "turning the wheel to unlock it". it is a known issue with these Volkswagen. I felt unsafe because if I ever had to shut my car down in an emergency, sometimes it would be impossible. So I go to the dealership for another issue, and now they won't fix my car until I get this ignition lock cylinder fixed. It costs $650 and I have to wait 7-10 days to get the part flown in from germany. This is a problem that should be covered under warranty no questions asked, I don't feel safe being in the car if I can't turn it off.
The vehicle was being backed out of a driveway into the roadway when the horn began to sound continuously and the airbag warning light illuminated. The vehicle needed to be turned off completely to stop the horn. Subsequently, the horn sounds whenever the ignition is engaged sometimes stopping once the engine turns on, sometimes not. Once started the vehicle is driveable but the airbag warning light is illuminated, the horn on the steering wheel is inoperable and the steering wheel controls are inoperable. The vehicle was taken to a Volkswagen dealership and diagnosed with a faulty clock spring that requires replacement. The incident appears to be similar to that described in NHTSA investigation PE 15-010.
The car, a 2012 VW Jetta SE, failed to respond to the reverse gear on 1/5/2015 and behaved as if the emergency brake was still engaged. The rear tires would not move and the reverse maneuver failed. The dealership was called and they recommended towing to their facility. This was accomplished on 1/9/2015 and to date there has been no resolution.
- Bowie, MD, USA
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48 hrs after driving off dealer lot, "diesel ' odor thru fan and idle at stop signs/lights, dealer notified told it would go away after broke in, continued w/O improvement, took to dealer, stated checked everything no problem, bring back may be animal or something blocking exahust (within days). Returned told seal was broke just under intake manifold, pics sent to Volkswagen, , called to check status only to be told "turbo cracked." 2 weeks later car picked up, stated all recalls performed prior to driving off lot Nov 26,2011, still havent been provided with documentation. Concerned for safety, as well as nausea associated with odor in cabin.
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- Tacoma , WA, USA