The contact owns a 2012 Volkswagen Jetta. While driving approximately 30 mph, the front driver's door opened independently. The contact mentioned that the latch failed and the door could not be closed. The vehicle was taken to dorschel Volkswagen (3817 w henrietta rd, rochester, NY 14623, (800) 768-6026) where it was diagnosed that the door latch needed to be replaced. In order for the door latch to be replaced, the door panel needed to be detached. The vehicle was repaired; however, two years later, the front passenger door failed to close. The vehicle was taken back to the same dealer where the same diagnosis was provided. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 107,000.

- Honeoye Falls, NY, USA

The contact owns a 2012 Volkswagen Jetta. The contact stated that the rear driver and front passenger doors did not lock when the alarm was activated. There were no warning indicators illuminated. The failure recurred several times. The vehicle was taken to autobahn motorcar group (3000 white settlement road, fort worth, tx 76107, 817-336-0885) where it was diagnosed that the door latches needed to be replaced. The manufacturer was called, but there was no response. The vehicle was not repaired. The failure mileage was not provided.

- Fort Worth, TX, USA