This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving 55 mph, the vehicle stalled without warning. The vehicle was then towed to an authorized dealer. The dealer stated that the high pressure fuel pump failed. The dealer replaced the fuel tank, high pressure fuel pump, and the fuel lines. The stalling failure was corrected, but the vehicle no longer performed with the same fuel efficiency. The contact felt that the recall repairs caused the decrease in fuel efficiency. The manufacturer was made aware of the failures and denied assistance with the fuel efficiency failure. The failure mileage was 14,299 and the current mileage was 20,558.
The car made loud knocking noises and stopped. The service advisor first said there was an ignition in the fuel pump, then 10 days later he said it was fuel pump failure. All diesel fuel I purchased for the car was purchased at pmm mobil, 26393 Vermont ave., harbor city ca., 90710. I had just filled up with fuel 10 miles earlier and I was 1/2 block away from my home when the car failed, I could have been anywhere! the same service adviser gave no suggestions to help prevent another failure, leaving me to rely on the information on the internet to keep the car running.
Letter to administrator from regarding a problem with his 2011 Volkswagen Jetta sel. The consumer stated 13 days after purchasing the vehicle, the check engine light illuminated. The consumer took the vehicle back to the dealer, but the problem was not resolved. The consumer went to another VW who has been handling the problem ever since. The consumer stated he has been to the dealer four times in order to resolve the ongoing problem. The consumer requested that Volkswagen write off the vehicle as a defective, unsafe vehicle; since the problem was in the fuel system (code PO456) evap leak.
Attempted to start 2011 Jetta tdi with 11000 miles after it had been sitting in a parking lot for 9 hours. Temperature 45F outside. Vehicle started perfectly and then died seconds later. Attempted to start vehicle again, but would not turn over. Had a lot of trouble getting it to start and when it did it was running very rough and then would die immediately. Finally able to start vehicle and keep it running after approximately 30 minutes. Was able to drive 30+ miles home - started fine after. This is the second occurrence. This first occurred approximately 1 month ago with 8000 miles on vehicle. Outside temperature was in mid forties. Car would not start at all - kept turning over, but would not start. Glow plug light flashed intermittently. After waiting approximately 45 minutes to 1 hour the car started up fine without hesitation. Vehicle was at dealer 2 days prior to second incident, but they could not find anything. Vehicle will be returning to dealer asap.
The contact owns a 2011 Volkswagen Jetta. The contact stated while driving 65 mph the engine stalled without warning. The lights on the instrumental panel illuminated after the failure occurred. The vehicle was taken to the dealer who performed a diagnostic test that located the failure in the fuel system. The vehicle was repaired. The dealer replaced the fuel lines, pump, and the fuel tank. The contact stated the entire fuel system was replaced. The failure and current mileage was 14,299.
- Ashtabula, OH, USA
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Bought my Jetta tdi new 4 months ago. Filled up with diesel on a Monday morning and had driven approximately 70 miles before I had this problem. Was driving home Tuesday (at 60mph) when suddenly lost acceleration and glow plug light started flashing. Was able to limp to a VW dealership about 1 mile back but car would not accelerate above 35mph. The next day the dealership gave the diagnosis of water in the diesel and told me "everything that the diesel had touched" would have to be replaced (fuel tank, lines, filter, etc.).they said the VW warranty would pay for it this one time but if it happened again I would be responsible for the over $5000 cost. When I asked how I could avoid this in the future I was told I just needed to purchase my diesel from a "reputable" place. (seriously!!! do they think I am buying "bubba's home brewed biodiesel" on the side of the road or something"?") I reported to the Texas dept of agriculture that the VW dealership was claiming the diesel I had purchased on Monday had water in it. The tda promptly came out and investigated the station where I purchase fuel and reported to me that they found nothing wrong with the diesel. This sounds to me like a major oversight on the part of VW if there is no way to avoid such a potentially dangerous and costly problem. I traded a much nicer and more comfortable SUV for this Jetta in an attempt to save $$$ on fuel. I think I've made a huge mistake.
Loss of power when accelerating away from a stop sign on a large busy intersection. Weather conditions were light rain temp in the 70's. continued to drive for several miles at slower speeds (about 40 mph). Noticed a dash warning light was also flashing, something about a glow plug. All gauges looked normal. Several days later notified the VW dealer of the of the condition the car was to get the 20,000 mile service. Service person said he would check it out. Called next day to ask if I had used bio diesel fuel. Replied I had not and the same fuel in the tank had been un use when the power loss was noticed. Called next day to report parts were on order.got car back about 5 weeks later and car works ok. Said they found particles of metal in the fuel system. Changed the fuel pump and a bunch of other fuel system parts on warranty.
Driving down road when glow plug light, check engine light came on then car died and would not restart. Hpfp failure. Dealer claims contaminated fuel. I have receipts for every tank full.
On 9/9/2011 while driving on ca 91 fwy, I started noticing abnormal drop in the fuel tank, by monitoring my dashboard, at the time I had half tank of fuel. I stopped the car on a safe location, and discovered a fuel leakage underneath the trunk. The fuel was completely drained, and I had to call for Volkswagen road side assistance to tow the vehicle to the nearest dealer. The vehicle was towed to a Volkswagen dealer in garden grove, ca. The dealer investigated it the problem, and acknowledged that the problem was due to probable assembly line fault. The dealer ordered new parts, and fixed the problem, unfortunately, the fuel smell still exist, but I can't see leakage.
In rush-hour traffic in boston the driver's foot was on the accelerator when the car stopped moving in the middle of the highway. Luckily, the ambulance and police arrived promptly and were able to get the car off the road. Then it was towed to the nearest VW dealership. The cars diagnosis was a fuel pump collapse. This was hard to believe seeing as we have only owned this brand-new car for one month.
The second cylinder of the fuel injected diesel engine began to leak the diesel fuel injected. The undercarriage of the car and the right sided panels were covered with diesel fuel. The engine lost power and at slower speeds fuel began to pool under the car.
After exiting highway, I noticed smoke coming from under the hood. The engine temp. Was normal so I drove straight to my dealership. When I arrived I noticed a strong smell of diesel fuel. The dealer took the car immediately and investigated, they found a fuel leak caused by a pinhole in the fuel line at the #2 injector. They repaired the problem and returned the car the next day. Updated 2/8/12
1 recently purchased a (2011) VW Jetta at "chapman Volkswagen" in tucson, Arizona.it seemed to run well the first day I drove it, but on the second day of purchase I made U-turn to proceed onto the highway and it mysteriously decelerated. I pulled the vehicle over as I was going onto the on-ramp and noticed that the low fuel light was lit. What stuck me as being most peculiar was that the regular fuel gauge was reading nearly half full. The vehicle did not stall and the gauge returned to normal functioning, but it left me with questions about the safety of the vehicle. I was wondering if other similar vehicles had similar issues and if they were resolved. The representatives at the dealership are not returning my calls and have offered no explanation for the incident.
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- Ashtabula , OH, USA