This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First few times my key got stuck in the ignition with the car on and would not turn off for a long time. Now I can put the key in but wont let me turn it on. My concern is if my car finally turns on and the keys gets stuck again and cant turn off my vehicle. The problem started so I looked up my recalls and got one recall done this month on the micro switch then my car was ok for a few day and just started messing up again. Now my car will not turn on at all.
Car was in park and tried turning key to turn vehicle off. The key will not come out of the ignition switch and car will not turn off. Disconnected battery, car still would not turn off. I had to remove fuse in order for car to turn off. Key still not able to be removed. Called dealership and they said this is a reoccurring problem with Jettas and no recall as been issued.
Over a period of time with readjusting the driver's seat, it has disconnected or compromised the airbag wiring requiring a diagnostic test to confirm as well as removing the entire seat to clear the airbag light. Without doing so they may not properly disengage.
Driver side of my Jetta lighting went off, I went online to see what can be wrong with it and I see many people having the same problem, thats unsafe, should be recalled, its not a fuse or light bulbs, so its the wire in, I think this is no safe to be driving and should be check, like I say its many people having the same problem, thanks
Vehicle was driven 1.5 miles and placed into P with emergency brake engaged on a slight incline in a private driveway during snowy conditions. Seven hours later, attempts to start the vehicle was not possible because key would not turn in ignition due to failure of the ignition lock cylinder. Two original keys issued by manufacturer at time of purchase were tried in ignition, neither would turn ignition beyond accessory to allow for start of engine. Attempts to lubricate ignition lock cylinder as recommended by VW service department rendered no results.vehicle was towed by flatbed at owner's expense to be stored as repair expense is not financially feasible at this time. Vehicle requires towing for service and nearest VW dealership is more than 100 miles away. Complete, sudden failure of ignition lock cylinder caused unexpected, immediate, and total loss of use of sole vehicle leaving driver stranded.
The door locks at 15 to 20 miles an hour lock and unlock themselves...the radio which according to the VW dealership has to be replace because if I replace with an after market they will not be able to run a diagnostic test on it....they claim the radio has to be
I have bought an older 2011 VW for the first time in Canada from a used car dealer lot in bolton, on. Little did I know about VW's, as the car was barely driven. Now in my car garage and I moved to the us. I have received several letters stating that there is a relay switch problem and there is no fix available for this car. In lay man's terms, the car keys can be taken out without the car being in "parking" position. 1800 number was given to me and I am given a runaround. The number in the letter states call this number, and they give me a runaround saying call VW Canada, there is no mention to call that number. I want the dealer to take the car back and give me a book value of the vehicle. No recourse to this issue so far. As they are dodging to resolve issue with customers for relay switch problem, yet I continue to get their letters informating the car has become "non-compiant as per North american standards. When I bought the car, the car had an alarm going off without the car key in ignition. Dealer advised to take the battery out. It could be the relay switch problem. Someone has to be responsible for making these faulty cars? compliance recall 37 M2.
The contact owns a 2011 Volkswagen Jetta. The contact stated that the sun roof glass cracked without warning while driving 60 mph. There were no injuries. The contact placed plastic over the sun roof to cover the defective parts. The contact received a recall notice for NHTSA campaign number: 19V615000 (electrical system, steering) and was informed that the parts were not available. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
The contact owns a 2011 Volkswagen Jetta. The contact received a recall notification in the mail per NHTSA campaign number: 19V615000 (electrical system, steering). The dealer and manufacturer were not contacted. Upon calling NHTSA, the contact was informed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
There are multiple lights on the dashboard. The ABS, brake, traction control, airbag, and tire pressure light are all on when starting the car and stay on. The TPMS light sometimes shuts off but sometimes it doesn't. there is a similar problem on 2006-2010 Jettas and there was a recall that resolved a similar problem.
The contact owns a 2011 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V615000 (electrical system, steering). The dealer and manufacturer were not contacted. The parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Volkswagen Jetta. While the vehicle was parked on an incline, it rolled backwards. The contact stopped the vehicle with the emergency brake. There were no warning indicators illuminated. The contact also stated that the key fell out of the ignition when the vehicle was not in park or turned off. The contact received notification of NHTSA campaign number: 19V615000 (electrical system, steering). The contact called bozzani Volkswagen at 626-967-6325 (located at 528 S citrus ave, covina, ca 91723) and was confirmed that the parts were not available. The manufacturer was not made aware of the issue. The vehicle was not repaired. Additionally, in 2017, while driving approximately 40 mph, the contact's vehicle rear ended another vehicle that stopped abruptly. The air bags did not deploy. There was no warning indicator illuminated. A police report was filed. The contact sustained a concussion and struck her chest on the steering wheel. The contact also sustained neck and back injuries. Medical attention was received. The vehicle was damaged, but not totaled. The vehicle was towed to a tow yard. The dealer was not contacted. The manufacturer was made aware of the failure and did not assist. The contact was provided a case number. The cause of the failure was not determined. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
The contact owns a 2011 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V615000 (steering, electrical system). The contact called autobarn city Volkswagen at 773-794-7800 (located at 5330 w irving park rd, Chicago, il 60641) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact stated that the ignition key often pulled out even when the gear was in neutral, which could cause the vehicle to roll down from an incline. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 34,000. VIN tool confirms parts not available.
The contact owns a 2011 Volkswagen Jetta. While driving 45 mph, the air bag off warning indicator illuminated. After two months, the radio and windshield wipers failed to function. The vehicle was taken to an independent mechanic who stated there was an electrical shortage. The vehicle was not repaired. A dealer and the manufacturer were not notified. The failure mileage was 52,000.
I want to open a file about my car horn stop working 2 weeks ago I trying to find the fuse to check or replaced but I can't find it I check many videos how to fix but I saw to many people complaint about this situation is very dangerous driving without horn please I less Volkswagen can put the diagram the are located the fuse for the horn
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- Oxnard, CA, USA