This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power window never works the way it is suppose to, when I row my window down it MESSES with the speakers for some reason, my wipes don't work all the time and freeze easy. When driving does nor like to shift out of 1st it's got that mk shifter, it will stay in first gear unless the gas is pressed and released fast also can smell like a burnt wire or/ candle was smell. When I try to put the air on the smell becomes worse.
This engine or transmission is acting odd it boggs down for no reason and I know for a fact there should be a recall from the wiring harness back in 2011. I accidentally clicked it was fixed when I pushed the wrong button and it wouldnt let me undue it. Stalls white smoke out the tail pipes in gusts. Foul smell in vents
Was driving about 25-30mph when we heard a pop sound and the car started to become very hard to control. Everytime I would press the brakes the car would become even harder to control. I tried to turn into a driveway to see what happened and the car jerked and caused us to go into a deep ditch. The front passenger tire hit a concrete water drain and the car stopped abruptly. Impact caused the rim to completely break in half and also snapped the front axel in half. The tow truck driver informed us that the drivers rear axle trailing arm was broke in half and he had never seen anything like that before. That night we learned of the recall for that exact part. Over the weekend I've had a chance to go out and look a little better under the rear of the car and it appears to have the steel inlay piece that was supposed to fix the recalled part. The welding is terrible and most of it is rusty so it's been broken for a while it seems. I pulled a car fax on the vehicle and it has went in several times for maintenance at various car dealerships but it doesn't seem that anyone put the fix in the system for it. It has definitely been repaired but nothing shows that. We are waiting on insurance to look at the car. It is available as of right now to be seen. No warning lamps were on in the car. This accident could have resulted in major injuries or even death if they wouldn't have hit the ditch. I have a ton of pictures if you need more. The police did come but didn't file a report because it was a 1 car accident.
Car randomly stalls while driving and shuts off without warning in the middle of the road. Immediately is able to turn back on without issues. Took to mechanic and they couldn't find any issues and said the car had zero error codes. This has happened multiple times while driving low speeds, usually when driving stop and go with street lights
The contact called on behalf of her daughter who owns a 2011 Volkswagen Jetta. The contact stated that after starting the vehicle, the vehicle failed to operate with the transmission in the reverse. The vehicle was towed to an independent mechanic who diagnosed that the transmission dual clutch assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer Volkswagen of new port richey located at 4719 us-19, new port richey, fl 34652 and the manufacturer were notified of the failure but, no assistance was offered. The failure mileage was 118,000.
- Chrystal River, FL, USA
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After driving for 1 hour or more on the highway, the car does not have the power to accelerate when driving at slower speeds and loses control of the speed. After driving 3 hours or more, the car will do the same while still on the highway. The car is not able to maintain speed in heavy traffic and becomes immediately dangerous.
The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact restarted the vehicle. The vehicle was taken to platinum Volkswagen - sales (340 w old country rd, hicksville, NY 11801) where the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.
I have a 2011 Jetta SE 2.5L auto pzev and when I turned on the car outside from my house, the check engine light turned on with no reason. I passed the scanner and threw the code P0106. The car would drive well, but when I release the brake and press gas, the car wouldn't react right away, it would accelerate slowly and kick-in I second gear. Then the gears indicator (prnd123) disappears. I changed the map sensor and works good for 3 or 4 day. After this the problem returns. I saw a technical bulletin from Volkswagen company and this bulletin says that the car needs an update programming. I called to my concessionary and they says that I must to pay, first for the diagnosis, and second for this update. I have been investigating about this trouble and too many owners of Volkswagen vehicles presents this fault, including usa and Mexico. I guess that Volkswagen must correct this problem with no charge. Attached the technical bulletin 2034012 from Volkswagen.
Crank case is not on recall so it's not covered under warranty. The cost is $4200. At what point will it go on recall. Without the repair the car is dead in the water. Warranty company will not pay for anything that's on a technical service bulletin. Also called VW verified is on the technical service bulletin. It's very dangerous as the car oil light comes on and runs rough and just stops. July 7 2017 bulletin 15-16-02 (V151602)
After driving for a while, the car acts as if its going to run out of gas. The car will start to jerk and idle very roughly in which a few times it has cut off on me, once trying to exit the highway. Had it checked out by certified VW dealer where the car was bought, and I was told it was a faulty N205 valve. Had the valve replaced and 2 days later the car is doing the exact same thing. Took it back and dealer once again said they fixed the problem by adjusting sensors, but still the same thing is happening.
The contact owned a 2011 Volkswagen Jetta. While the vehicle was stationary, it rolled back down a hill and crashed into a tree. The contact stated that the key was not in the ignition and there were no occupants in the vehicle. The air bags did not deploy. The vehicle was towed. A police report was not filed. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure mileage was 63,000. Updated 02/15/2017 updated 7/16/18
2011 VW Jetta tdi failed while driving on highway. As car slowed due to traffic, the coil (glow plug?) light came on. When car came to complete stop due to traffic, engine light came on and the car stopped and would not restart. There was no time for me to move to the side of the highway due to traffic congestion so I was stranded in the middle of the freeway. Waiting for ca highway patrol for help, traffic cleared and I was subsequently hit by a car moving at freeway speeds and sustained injuries (ribs, back and neck injuries, and concussion) online, there are numerous reports of other VW cars that experienced the exact same issue (coil/glow plug light, then engine failure). This happened to me on a freeway and the rear-end collision I was subjected to due to car failure could have been fatal. Since this is happening to other VW cars, I believe this needs to be investigated to prevent fatalities. Thank you!
When coming to a stop as vehicle is shifting down, it lunges forward and you feel a hard knock coming from transmission. Intermittent issue. Safety concern as it occurs as you are slowing down. When researching online noticed other owners have experienced similar issue. I took to dealer and they were not able to replicate issue.
I parked on a driveway with a 15 degree pitch. I followed the same procedure each time I park, waiting 1 minute in idle, transmission to neutral, with my foot depressed on the brake pedal. After shutdown I engaged the parking brake and placed the transmission in 1st gear. I exited the vehicle for 10 to 15 minutes preparing the car for waxing. I left the area for about 15 minutes and returned to find the car had rolled down the driveway, crashed through a fence, down a hill, and into trees. (the parking brake was engaged but transmission was in neutral) I performed tests and determined that randomly, gear shifter appeared to be in 1st gear but when I released the parking brake the shifter returned to the neutral position and car started rolling back. I contacted VW customer service and reported this. A VW service manager asked me to replicate conditions of incident. I parked the vehicle on a slight upgrade, allowed one minute in idle, set the parking brake, and placed the shifter in 1st gear. The service manager informed me that manual transmission synchronizers can randomly catch while stationary preventing proper engagement into 1st gear. He also informed me that I had not fully engaged the parking brake. He pulled the parking brake up slowly (approximately 6-7 clicks). The service department reported parking brake and transmission tested ok and no repairs required. Questions for ntsb: 1 should order of operations outlined in VW owner's manual for parking car with manual transmission be revised to first place the transmission in 1st gear, release the main brake slowly, and determine if car remains stationary before engaging parking brake? this would prevent full load on transmission while insuring that the car remains stationary regardless of a parking brake failure. 2: should the VW manual state that the parking brake needs to be fully extended (6-7 clicks)?
2011 VW Jetta not completing downshifting the car will lurch when the vehicle comes to a stop because of the incomplete shift. Sitting at a stop sign I lifted my foot off the brake and the car lurched forward about 4 inches. This took place several times. Took it to the dealer to have it looked at and it was diagnosed as a bad valve body in the transmission. After looking on countless forums and looking at service bulletins its happen to many people. I would Venture to say this is a carryover transmission from other model years and others are having the same issue. Could prove to be fatal if you were to be stopped at a stop sign and a child was to walk out in front of you!!!!
The contact owns a 2011 Volkswagen Jetta tdi. The contact stated that while driving at various speeds, the vehicle failed to accelerate as the traction control and the low air pressure warning light illuminated. In addition, the contact stated that the vehicle shifted into the neutral position independently as the drive position light flashed. The vehicle was taken to a dealer. The technician stated that the vehicle was functioning as designed. The failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the mech tronic unit needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 09V333000 (power train). The failure mileage was 105,000. The VIN was not available.
Brought to dealer for a dpf light. Dealer diagnosed with a clogged particulate filter replaced under warranty. Picked up car drove about 5 miles and the glow plug light came on turned around and headed back to dealer car went into limp mode (on I93 rush hour traffic) shut car off in VW parking lot and tech could not get it to start again. Received a call next day with the hpfp failure news and the fragment went through the entire system. Dealer tested fuel and confirmed no gas in the 3/4 of a tank that is in the car currently.
Transmission kicked into neutral while cruising on highway. Had to pull over and come to a complete stop and restart the car before it would allow me to shift back into drive. The fault recurred a few miles later and has recurred several times since then. The car is now too unsafe to drive.
A D V E R T I S E M E N T S
- Ashland, KY, USA