This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Jetta. The contact stated while starting the vehicle, the air bags warning light illuminated. The vehicle was not diagnosed. The vehicle was not repaired. On another occasion, the contact heard an abnormal sound coming from the vehicle and became aware that the sunroof had opened independently. The vehicle was taken to the dealer, but no failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 77,000.
Fault on anti locking brake (ABS), indicated by illumination on dash, ESC light on and flashing brake light on. Dealer was notified that issue as listed in safety recall 16V-913 applies to other vehicles not listed on VIN range. This is a huge safety concern and needs to be addressed as others have indicated the same issue exists on their models not covered by VIN recall. Customer service (VW) was called, per dealer direction and customer service at VW does not know how to read the VIN codes or can tell me which VIN code makes the faulty ABS module applicable or not applicable to my vehicle.
Airbag light went on about two months ago. I know that many vws, including 2010 Jettas like mine, were subject to recall for clock spring. I believe my car should be included in that recall and this should be fixed free of charge by VW. Called dealership and they said it's not and that I'd have to pay the $125 diagnostic fee to have it checked out. Have read many stories of how you are receiving my complaints from VW owners about this problem. Recall needs to be expanded. Light is on all the time. Called VW customer care and they could not have been less helpful. Called yesterday and asked to speak with a supervisor. They said there no supervisor would be available until the following afternoon. Please expedite I'm very concerned about my safety and driving this vehicle. Have been loyal VW customer since 1998 but given this experience and the company's recent ethical malfeasance, am not surprised the company is struggling to stay afloat.
I was driving on the expressway when a car on the shoulder pulled out without seeing me. I went to honk my horn and it didn't work. I luckily swerved into the next lane without hitting the car in the next lane. I found out it's not just my horn but the cock spring needs replacing. Nothing on my steering wheel works now and my airbag warning light stays on.
- Midlothian, IL, USA
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We purchased this car two days ago for our 18 yo daughter and I did not notice the airbag light on. It was when she pulled into the driveway and tried to honk the horn that our attention was drawn to the light. It is at the dealer today having the clock spring repaired and costing $450. As I began to research the problem, I became aware that in 2015 VW had a recall on the clock spring of the cc and passat. I asked the dealer if this car would be covered under the recall and he said the Jetta was not under any recall. My reply, "hmmm, I guess it's just a coincidence." I had read that there was an investigation into the recall failing and that possibly there would be an expansion of the VW's being recalled for this issue which does include the Jetta 2010-2014. The dealer told me if that did happen, I would be able to get all of the expense reimbursed. It is infuriating to me that there is a known failure of the clock spring in VW's and the company is not being responsible about it. My daughter would not be safe with a car that has a failing air bag. It is morally unconscionable.
The contact owns a 2010 Volkswagen Jetta. The contact stated that the air bag warning indicator inadvertently illuminated. The vehicle was taken to an independent mechanic who diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The contact called Volkswagen of palm springs (67909 E palm canyon dr, cathedral city, ca 92234 (855) 996-5429) and was informed that a recall was not available. The vehicle was not repaired. The manufacturer was not notified of the issue. The failure mileage was 97,500. Updated 7/19/18
The contact owns a 2010 Volkswagen Jetta. The contact stated that the vehicle failed to start and the air bag and brake indicators illuminated. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,800.
The contact owned a 2010 Volkswagen Jetta. While the contact's son was driving 10 mph, he crashed into another vehicle. The air bag warning indicator illuminated, but they did not deploy. A police report was filed and there were no injuries. The vehicle was towed to the body shop at an independent dealer and deemed destroyed. The manufacturer was made aware of the failure. The failure mileage was 44,000.
"takata recall" I was driving on scott street, when another driver ran the red light on the intersection and hit my car on the passenger side towards the back passenger door, and the airbag didn't deploy. I informed VW, they did a diagnostic text on my car and their findings was that the airbag did what it was supposed to do. I didn't take it any further.
During a trip, the air bag light came on and airbag service message was displayed when I restarted my car after filling up the gas tank. When I brought it to the dealer, they found the code for faulty N9S - airbag exceeded. As I understood it, I had no airbag protection during the time it took to get this fixed. VW corporate refused to pay for any of this repair, which cost me $913.58 to replace the airbag in the steering column. VW claimed that my car VIN was not part of any previously announced airbag safety recalls.
The contact owned a 2010 Volkswagen Jetta. The contact stated that while driving at approximately 55 mph, another vehicle abruptly stopped in front of the vehicle. The brake pedal was depressed but failed respond on the wet road. As a result, the contact crashed into the vehicle. The air bag failed to deploy. The contact sustained back injuries that required medical attention. A police report was filed. The vehicle was towed and deemed destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 91,647.
Airbag warning light came on. Diagnosed by VW as a problem with the "steering wheel clock spring". although press release included recall information for this part and problem, on this make and model, VW declined to include my vehicle in its recall. Since this vehicle was purchased for my 17 year old new driver and safety, I had no choice but to pay over $360 to replace the defective airbag part. VW said they would reimburse me if the vehicle did end up in the recall at a later date.
The contact owned a 2010 Volkswagen Jetta. While driving 50 mph, the contact crashed into a tree and the air bags did not deploy. A police report was filed and no injuries were reported. The vehicle was towed to the dealer where it was deemed destroyed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000...updated 10/28/15 updated 12/10/15.
The day I received the email from the NHTSA for the clock springs failing on my make and model of vehicle my airbag light came on. At first I didn't think anything of it and then I lost my horn and radio controls on my steering wheel. Since I had just read the investigation that is been initiated I knew that is what it was. It is the only part that powers the steering wheel. The campaign number for that is 15V483000. It still drives just as it always has but I don't have any steering controls and if I were to get in an accident hard enough to deploy air bags my drivers side would not deploy.
Starting in May 2015 we began to notice that the passenger airbag light would not always seem to work correctly when my son sat there. I just figured it to be a problem with the light in the dash. My son weighing in the 60 pound range, I knew it should not of been on when he was there. Sometimes it said off sometimes it did not. I always felt this was an indicator light issue not thinking a car this new with such low miles could have problems with the airbag. On August 23, 2015 as I was driving alone I noticed the car was not cooling down so I was looking to see if I forgot to turn something on when I noticed that the A/C was indeed on, and not working, as well as the airbag light in the instrument cluster was illuminated. There are multiple problems. Dealer diagnostics verified my concerns. Found dtcs present for pods module. Pods module needs replaced. Found dtcs for high pressure switch open. Sensor needs replaced. Estd; $1800 the problem with the passenger airbag is that the sensor for the weight of the person does not work correctly. VW has this integrated into the seat base that also is heated. The entire seat base with replacement cost of over $1400 must be replaced in its entirety to make this repair. At this point I was told that VW is not making repairs of this type. Since then I have also had the tire lights come on then off periodically as well as some ipod dock issues. There seems to be many issues related to electrical issues that VW feels they have no responsibility over. I have read that others have had these issues posted unofficially on other sites.
Airbag light is illuminated. VW service department notes the airbag spiral spring needs to be replaced costing ~$600. It would seem to be a safety issue and should be replaced by VW.
At approximately 1:30pm on July 14, 2014 my mom was driving South bound on highway 99. She slowed down due to highway construction and to merge onto highway 58 East when she was struck from behind by a pick up truck. She then struck the vehicle in front of her. The airbags in the vehicle did not deploy.
Turned vehicle on, air bag warning light came on and won't go off. Taken to VW dealer and they said something about a module that would have to be repaired and they're not responsible for that. No accident has occurred that would cause the airbag to deploy or cause the light to go on. It certainly is an issue that VW should repair. Car only has a little over 40,000 miles.
The airbag stopped functioning without any reason. The car was being started when the airbag error indicator came on and stated airbags are not functional. VW says that this is not included in the safety warranty, which does not make any sense since its clearly a safety issue and should not be failing especially when the car is only 3 years old and has only 65,000 miles.
A D V E R T I S E M E N T S
- Englewood, NJ, USA