This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle experienced a sudden loss of power while driving on the interstate at 75 mph. The sudden loss of power was accompanied by an audible warning chime with a flashing glow plug indicator which lists as an engine malfunction in the manual. 1-2 miles later, the vehicle stalled and was steered to the side of the road to avoid collision. 3 attempts were made to restart the vehicle with no success. VW roadside assistance was called. 1 hour later, the tow truck arrived to tow the 2010 VW Jetta tdi to the VW dealership. This was after hours and the dealership was closed. The vehicle was left at the service department. The key was left in the drop box with detailed explanation of issue on provided envelope. The dealership called the next day and reported the problem was a failed high pressure fuel pump and that the entire fuel system would have to be replaced due to possible metal contaminants throughout fuel system. The vehicle is still at the dealership for approximately 1 more week of repair. So far the estimate on the repair is around $8,000. Which is covered under warranty as the vehicle only has 15,000 miles on it.
Driving approximately 25 mph, engine stalls, will not restart. According to dealer it in a in tank fuel punp issue requiring the entire fuel system to be replaced. The fuel tank was approximately 1/4 full (had run through 3/4 of tank). No fueling errors. 2010 VW Jetta sportwagen tdi. Vehicle showed no warning signs. No sputtering, no lack of responsiveness, etc. Prior to failure.
My partner was driving on a curbed 4 lane road with bike lanes at 40 miles per hour when the engine sputtered and quit immediately. Would not restart. Left sitting halfway in the right lane and halfway in the bike lane. Had to be towed to dealer. Dealer found catastrophic failure of high pressure fuel pump sending debris into the entire fuel system. Still 2000 miles within power train warranty at 34,000 miles. Entire fuel system replaced under warranty.
2010 my VW Jetta sportwagen 2.0L tdi (diesel, manual transmission) after I took my vehicle for it's scheduled 30K mi. Serviceback in 06/2011, I looked in the engine bay to wipe off any possible spillage, when low and behold I spot what looks like leaking from where the injectors meet the valve cover. I posted my findings on an internet forum (forums.tdiclub.com/showthread.php?T=320136). Today, when I went to another internet forum, a member posted about 2011my's having the same problem as I encountered (forums.vwvortex.com/showthread.php?5392651-if-you-have-A-tdi-jsw-you-might-be-leaking-fuel-%28specially-2011-models%29.&S=be0D20E1355E3991aa5D443bc4F3604C). There is already a defect investigation summary with the NHTSA (www-ODI.NHTSA.dot.gov/cars/problems/defect/defectsummary2.cfm?inv_id=22524&type=vehicle&typenum=1&cmpt_id=158&prod_id=954770&make=Volkswagen&model=Jetta%20sportwagen&model_yr=2011). Would it be possible to reopen the investigation/add 2010 my's to the defect investigation? thank you
- Flanders, NJ, USA
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After reading some articles regarding possible problems with the fuel pump on my 2010 Volkswagen Jetta tdi, I realized that I may have had several related incidents. On two separate occasions over the past three months, the engine has mysteriously stopped as I slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. It has been ok for the past few weeks, but now I am worried now that I understand a larger problem may be brewing...
2010 VW Jetta tdi. Check engine light came on, vehicle lost power. I was able to safely pull into a shopping plaza. Dealer diagnosed as hpfp (high pressure fuel pump) problem. Apparently this is happening a lot: forums.tdiclub.com/showthread.php?T=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system.
2010 VW tdi Jetta wagon I own a 2010 VW tdi Jetta wagon and early Jan/Feb I smelled diesel fuel coming into my car (the car at the time had 8,000 miles). Also, I noticed diesel fuel dripping on my driveway. I reported the incident to the dealer, where they first advised that the fuel injector needed to be tightened. The next day same problem persisted. They replaced one of the injectors. The smell continued until I instructed them to order a new hood insulator cover and engine cover (both were saturated with diesel. My car was at the dealer for close to three weeks between all three visits. My concern is that the other three injectors have the same issue and this will occur again.
Traveling on interstate at about 65 mph when started losing power and the glow plug light started flashing then a complete stall. Car is still in the service dept at VW. VW stated they are not quite sure what is wrong but suspect it was fuel related ("metal shavings in the fuel"). said they were sending it off for testing and maybe a week or two before they know something.
While driving my dealer maintained 2010 Volkswagen Jetta tdi the glow plug and engine lights began flashing and the car was unable to accelerate. The engine died and would not restart when stopped in a L turn lane. To get the car off of the road I had to coast across 3 lanes of traffic and roll into a gas station. Thankfully it was a Saturday morning and traffic was minimal. The car was towed to the dealer. Monday the dealer called to inform me that the high pressure fuel pump (hpfp) disintegrated leaving metal shaving throughout the entire fuel system. Consequently, the whole fuel system would need to be replaced. Fortunately, the car has 33K on a 36K warranty, otherwise the repair could cost from $7K-$9K.
The following event occurred on 22 July 2011 in a 2010 VW Jetta tdi with the dsg. Weather was sunny, clear and approximately 94 degrees. Time of day was 1630 hours. I was leaving work and I attempted to enter the interstate to go home. I pressed on the accelerator to merge into traffic. When I pushed on the pedal, the vehicle would not increase speed and the "check engine - service now' message appeared in the multi-function display. Also, the glow plug indicator was illuminated. I pulled to the shoulder, turned off the vehicle and checked under the hood and under the body. Nothing appeared out of place, broken, leaking or any other symptom which would be unusual. I closed the hood, entered the vehicle and restarted it. It started and idled fine. No warning messages or indicator lamps appeared. I put the car in gear and merged into traffic. After driving approximately 1 or 2 miles, the "check engine - service now" message reappeared and the mil lamp was illuminated. Also, the battery light came on and the engine immediately stalled. I coasted to the shoulder and parked the vehicle. It would not restart. Again, I exited the vehicle, checked under the hood and under the body but there were no signs of anything unusual. This was the first time this issue has occurred. The vehicle is currently at the dealer. The diagnosis is the high pressure fuel pump (hpfp) failed and cause metal shavings to be sent throughout the fuel system. The dealer stated they are waiting on the Volkswagen technician to inform them on the correct parts to order.
We purchased a 2010 Volkswagen Jetta sportwagen tdi in July 2010. On July 21, 2011, the vehicle was given its first service at a Volkswagen dealership in madison, wi. The next day, July 22, 2011, the car was to be driven from madison, wi, to nashville, tn. Just past urbana, il, the vehicle began to overheat, increasing to 190 degrees. In addition, the acceleration ability began decreasing until the vehicle would not go more than 72 mph. The check engine light came on and began flashing. Driving the vehicle became dangerous, and the vehicle was driven into a rest stop and turned off. Volkswagen roadside assistance took the vehicle to the nearest dealership which was in urbana, il. O'brien Volkswagen determined on July 23, 2011, that the fuel pump located in the gas tank was not operating properly. The replacement tank/pump has been ordered and is scheduled to be replaced in the vehicle on July 26, 2011. We found that this complaint has been made by others, and we hope that this will become an official recall. If it had been under recall when the vehicle received its service on July 21, the part(s) could have been replaced at that time, and the dangerous driving conditions could have been avoided.
I want to make sure my vehicle is included in NHTSA investigation EA11003 - Volkswagen diesel high pressure fuel pump failures. Note: VW uses a foam cup test to verify presence of gasoline in the diesel fuel. Biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. Most all stations in Illinois sell biodiesel because of state tax incentives. I explained this multiple times to my dealer but they wouldn't listen. They wanted me to pay $200 to send the fuel to an outside lab for testing so I turned the issue over to my insurance company. Final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. I have a receipt showing what pump I filled up from and a letter from the Illinois department of agriculture stating they tested the diesel fuel from the pump I filled up at and it tested within compliance. I filled up three days prior to the pump failure and the engine was running perfectly up til the failure. The only thing I wondered about is the cooling fan wasn't running and it was 94 degrees out that day. The dealer was useless and dismissed everything I said claiming I put gasoline in the car. I am the only driver in my household who had ever fueled it up and I know for a fact I had not ever put in the wrong fuel. I feel I am owed compensation from Volkswagen for the way I was treated and the fact I was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. My Jetta was brand new - only 3236 miles on the odometer when the pump failed. There are multiple reports of this problem all over the VW tdi forums on the internet. I wasn't the first one this happened to and there have been more since. Please help protect consumers from being put in the unnecessary position of fighting a huge company. I would be happy to share my documentation so you really should be contacting owners for more info.
2010 Jetta diesel automobile. Problems with engine stalling and/or power down problems. Almost hit by another vehicle in a left hand turn twice because vehicle stalled. We have returned it to the dealership several times, but they deny anything is wrong. It does not happen all the time, but very frightening when it does happen. We purchased the car in Dec 2010 and it has happened 16 times, 8 in major traffic.
The car chronically stalls in first or second gear in stop and go traffic, at very slow speeds or when coasting. When giving it gas and letting out the clutch, it just stalls with no warning. Have spoken with other Jetta tdi owners and they acknowledge same problem
The contact owns a 2010 Volkswagen Jetta. While driving approximately 20 mph the vehicle lost power. The contact noticed the glow plug warning light illuminated on the instrument panel. The contact was able to drive the vehicle at a low speed to the nearest dealer. The technicians stated the fuel pump, the injectors, and fuel lines needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 21,000. Updated 07-06/11 updated 3/1/12
On May 8,2011 my 2010 VW Jetta tdi diesel shut down completely as I was driving at a speed of 40 miles per hour. After the car came to a complete stop, I waited a few minutes and the car started. This incident has happened at least 6 times prior to this complete shutdown of the engine. This problem started in the first thousand miles of use. The other 5 incidents just involved the car stalling for a few seconds and then started working again before the car completely stopped. The car has been fully maintained by the VW of old saybrook dealership in ct. The car has approximately 12,000 miles on it. The car was just brought in for its 10,000 mile maintenance check a few months ago bad fuel is not the case as I go to the same station and continued to do so for as long as I have had the car. I bring my 2004 diesel tdi there and have never had a problem at all. This is definitely a safety issue as I do a lot of highway driving with this car.
Vehicle, a 2010 volkwagen Jetta sportwagen tdi diesel model with about 2500 miles on it (nearly new) stalled in busy traffic leaving my wife stranded. Vehicle had failure of high-pressure fuel pump, reported by many owners of recent volkwagen tdi models.
The contact owns a 2010 Volkswagen Jetta. While driving approximately 10 mph, the vehicle stalled. The contact restarted the vehicle but the failure recurred within a few minutes. After the second failure, the check engine light was illuminated. The vehicle was towed to an authorized dealer where the contact was advised that the high pressure fuel pump exploded and sent metal fragments into the engine. The vehicle was not repaired. The failure and current mileage was 37,700.
Jetta tdi diesel engine stall preceded by glow plug alarm and subsequent check engine light display. The car could be restarted after several tries and driven very slowly as the engine was extremely sluggish. This was the second time this failure occurred, the last being in November 2010. The first failure was corrected by a software update. In this second failure, the dealer said they found metal filings in the fuel system and they will replace all components in the fuel system and send the parts including the remaining fuel to germany for analysis. Gas was suspected in the fuel, but ruled out by testing at the dealership. The dealer says VW does not know what the problem cause is and they have had similar failures in other Jetta tdi's.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA