This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 2010 VW Jetta sportwagen tdi (with dsg automatic transmission) was decelerating on a turning lane from a two lane highway from speeds of 55 mph to 15 mph. There was an audible "click" and the engine stopped and only dash lights were operable. No discernible dash light or error code message was received. The vehicle restarted after the transmission was placed in park, and the ignition key was again turned on. Again no messages or warnings appeared on the dashboard. Note: The seat heater was engaged (driver's side), air conditioning on, turn signal (left) activated, headlights on, bluetooth for phone linked, radio was operating until the shut-down.
2010 VW tdi Jetta : I own a 2010 VW tdi Jetta I smelled diesel fuel coming into my car (the car at the time had 117,000 miles). Also, I noticed diesel fuel dripping on my driveway also on the back of my car. The car had fuel running on the exhaust system I reported the incident to the dealer, where they advised that two fuel injectors needed to be replaced due to the fact of the injectors spraying fuel on to all engine area at a cost of $1300. They replaced two of the injectors. The smell continued until I instructed them to order a new hood insulator cover and engine cover (both were saturated with diesel. My car was at the dealer for close to two weeks between all four visits. My concern is that the other injectors have the same issue and this will occur again along with a fire at some point.
VW Jetta sportswagen tdi 2010 53,000 miles. On Aug 7, 2013 at approximately 16:20, while stopped at a traffic signal, engine begins to run slightly roughly, but not sufficient to be of concern. Accelerate from traffic signal towards onramp to I195. Suddenly engine dies (before onramp). Coast car into parking lot at side of road. Total time from beginning of rough idle to engine shutdown was about 10-15 seconds. Had failure occurred on interstate I195 or I95 during rush hour, this would have been a dangerous condition -- possible stranding of car in a travel lane or dangerous crossing in front of faster moving traffic to reach shoulder. Called for tow and car towed at about 19:00 to VW dealer - West broad Volkswagen in richmond va. Dealership is closed so leave car at dealer. Spouse drives from home about 100 miles to pick me up. Reach home by 23:30. On Aug 8 dealer diagnoses as a failed high pressure fuel pump (tdi diesel engine) with metal particles throughout the fuel system. Vwoa tech line indicates that entire fuel system needs to be replaced. Car is out of warranty, but dealer asks vwoa to cover part or all of cost. On Aug 9 vwoa approves repair and agrees to pay in full. Work completed on Aug 12.
Car was stopped at a red light, when light changed to green I let out on the clutch and the motor died and wouldn't start. After getting the car out of the middle of the road during rush hour got it towed to dealership. Dealership found metal in fuel system from failed hpfp.
Vehicle stopped running after an audible ding, and a check engine message appeared on the dashboard display. Was able to restart with difficulty and proceeded about one block when the vehicle running stopped again. Vehicle could not be restarted and was pushed into a service station nearby. An attendant checked the vehicle computer and found low fuel pressure. We were then towed to a VW dealer. Dealer claims there is gasoline in the fuel tank. We have 4 months of fueling receipts showing diesel pump was used, last one two weeks prior to incident. The fuel tank at time of incident was at 1/4. prior to the incident, there were no symptoms of performance problems.
- Beaverton, OR, USA
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I am a 51 year old disabled man with full time custody of my 2 kids. I drive a 2010 VW Jetta tdi clean diesel bought slightly used with 38000 miles on it and just after the emissions warranty of 80000 miles ran out the diesel particulate filter failed on the car with under 88000 miles on the car and it's a $2400 repair. I filed a complaint with vwoa and after investigating they paid 100% parts and labor on the repairs. But 3 weeks later the same parts fail and another call was made to vwoa and I told them the same parts failed that were just installed and they refuse to supply the parts or labor to fix the car instead they are sending me a letter that they refuse to fix a $2400 emission problem and I will have to file for a emissions waver from the ct. Dmv. So my 2010 VW clean diesel will not pass it's first emissions test instead with the dmv waiver I will legally spew smoke and soot out the tailpipe of my VW clean diesel and after reading many VW tdi enthusiast forums there are lot and lots of other people with VW's with the same problem. So there is nothing clean about Volkswagen's clean diesel stay away from buying one.
This 2010 VW Jetta tdi occasionally stalls at speeds of less than ~30 mph and surges violently when starting from a stop and slowing to a stop. In a span of 3 months the vehicle has stalled 5 times, 3 times while beginning to move from a stop and 2 times while traveling at a speeds of less than 30 mph. The surging happens frequently but inconsistently. The vehicle has been brought to a VW dealer/mechanic to address these issues and the problem persists. The last time it went in to the dealer, the mechanic replaced the flywheel stating that it was the reason for the surging, however the stalling and surging remain a problem since the flywheel has been replaced. The vehicle has an automatic transmission and has never been filled with gasoline.
Routine fuel filter replacement revealed metal flakes in the fuel filter indicative of fuel pump failure which could lead to engine failure at speed. Vehicle: 2010 Jetta tdi sportwagon (diesel).
Vehicle failed after it was driven 200 miles post fill-up. The car was filled with diesel fuel in the morning prior to commuting into St. Petersburg and back to St. Cloud, fl, 206 miles round trip. We went out to start the car again and it would not start, and said service now. My wife, who drove the vehicle during the day reported no power losses or irregular behavior while she was driving the vehicle. Vehicle was towed to david maus VW where the tech found metal shavings in the fuel filter and diagnosed as high pressure fuel pump failure due to contaminated fuel. We have receipt from fill up in the morning showing diesel fuel purchase.
VW Jetta sportswagen tdi. Same incident as complaint 10508928 and apparently many others. The fuel pump "exploded" (dealer's word) sending metal shrapnel through the whole fuel system. Glow plug light came on first. Car died while driving on highway. VW fixed for free, and pretended that this was generous, when in fact it appears there should be a recall?
Pulled on to highway and vehicle suddenly stalled in middle of intersection. Engine went to idle. No throttle response. After several pedal presses it took off.
During a normal fuel filter replacement I noticed metal shavings in the fuel filter. Having been aware of the failure rate of the hp pump on the tdi's I took it to my local VW dealer the next day. The service manger assisted me personally. The technician removed the fuel filter and in the bottom of the fuel filter there were shavings present. He then removed tank fuel pump and there was no evidence of water nor gas found in the diesel tank. The dealership called voa's tech line and within a half an hour I was given a free loaner car. Most major parts were replaced in the fuel system including the hpp, the regular fuel pump, all four injectors and all of the fuel lines in the fuel system. The diesel in the tank was drained the tank was flushed out and refilled with fresh diesel as well as all of the fuel filters were replaced. The car was returned to me on the 30th of April 2013 with a full tank of diesel and completely detailed. The car seems to be running just fine but then again it was running just fine when I discovered the problem.
The car was fueled up with diesel fuel during a road trip. After driving for several hours after the refuel on the highway in the evening, the glow plug sensor flashed, followed by a sudden loss of power. The car was pulled over to the shoulder and unable to be re-started. The car was then towed to the closest VW dealer. The dealer determined that the fuel pump failed, causing metal fragments to be sent throughout the fuel system. VW dealer will not warranty the hpfp failure.
Engine stalled and shut off while I was at a 4-way stop sign. Car was towed to VW specialist center and was determined that tdi fuel pump and injector system had failed. VW specialist determined that this is a common event with tdi fuel systems. Fresh diesel fuel was fueled in my VW and drove for 6 miles to when engine stalled occurred. VW specialist investigated and determined there was no cross contamination of diesel fuel, with water or gasoline. Diesel fuel was 100% diesel in fuel system.
2010 VW Jetta tdi's check engine and glow plug lights went on. Vehicle error code read P0087. Vehicle entered "limp mode" and turbo stopped functioning. Towed vehicle to VW dealership for diagnosis suspecting imminent hpfp failure at my cost. Paid the dealership $100 to diagnose the vehicle. Dealer determined it was a secondary fuel pump issue, repaired the pump, and cleared the code, which cost me approximately $760. Within 2 hours of picking up my vehicle, the check engine and glow plug lights went back on, vehicle entered "limp mode" and then completed stalled. The vehicle would not re-start. Vehicle was towed back to VW dealership, this time at their cost. Dealer provided me with a rental car, at their cost. One day later, dealer diagnosed issue as a catastrophic high pressure fuel pump failure (hpfp). Due to the disintegration of the hpfp, shards of metal entered the engine and fuel system. The dealer informed me that a large portion of the vehicle's fuel system would need to be replaced as a result of this hpfp failure. While the vehicle is not under warranty any longer, VW chose to cover the repair (perhaps it is due to fact that I brought the vehicle in and made them aware of my suspicions, yet they chose to slough off my diagnosis). From the number of complaints that I have read about this same issue occurring to countless others, VW is clearly aware of the issue, and should most certainly recall this vehicle for this issue.
My wife was driving her 2010 VW Jetta S/w tdi dsg home from work and she noticed that it seemed to be running a little rougher then usual (in December when we had the 40K service done we were told that it needed a fuel filter and that would solve the problem...it did for about a week or so). When she slowed down for traffic the RPM's would fluctuate between 500 rpms and 1400 rpms and nearly stalling at times. Finally when she got off the exit ramp near home, the Jetta stalled and a check engine light came on. Once she was home I found that it was reading code P0263. The Jetta went to dealer on 3/13 and we got it back on 3/22. Unfortunately it stalled out on my wife on 3/23 after a short trip across town while dropping my son off at his friends house. She preceded to come home after dropping him off as the stalling issue occurred while making a turn and she was nearly broadsided by a SUV! had the vehicles collided, it would have been a direct impact to my wife and son's seats! the next morning I took the Jetta out for a drive to see if I could duplicate the problem and boy did I ever. Thankfully the dealer is close by and I was able to get the car there but not without issues. It stalled out on me 4 times in the 1.5 mile trip. I too was nearly hit by an on coming car while making a turn. Not to mention it stalled while trying to merge onto the highway getting to the dealership. During the first visit for the stalling problem, VW had the dealer drain my full tank of diesel as they thought I used bad fuel and this was not the case. Next they reprogrammed the fuel injectors and that did not solve the problem. So VW had the dealer replace a fuel regulator valve and that did not work as well. After two more times of reprogramming the fuel injectors the light apparently went out a so VW of America and the dealer felt it was fixed and safe for us to drive. I think not!
2010 VW Jetta 2.0 tdi cup edition: Entering traffic in first gear, at about 4000-4200 RPM, car had a complete loss of power. Engine did not die. I pushed in clutch and power returned. This has occurred monthly with no consistency since I purchased the car in July 2010. Occurs with a warm engine. Cold engine. Various levels of fuel, and various climate conditions. It has been taken to O'brien Volkswagen, a certified repair facility, every 3-6 months to have the issue resolved. Dealership can not replicate the issue and as a result has not solved the problem. Problem has been witnessed by three different passengers. A secondary stalling issue occurs between 1200-1800 with light gas peddle pressure. In this case, the car has a small pause or decrease in power. Down shifting and accelerating eliminates the problem.
Idiot lights came on, knocking sounds from engine, and car stalled. Had car towed to dealer. Dealer basically replaced entire fuel system. Appears that fuel pump disintegrated and sent metal chips into injectors. Car serviced at pacific Volkswagen, hawthorne California. Invoice no. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Failure of high pressure fuel pump. This is a known weak point with the VW diesel Jetta produced in 2009 and 2010. They have modified the pump three times. I was traveling along us highway 41 in tampa Florida and the pump failed causing me to die out right on the highway around 4:00pm.
Car stalled out at the traffic stop light. All attempts to restart failed. Car was then towed to the nearest garage. Subsquent tested and diagnosed by mechanics showed fuel system failed to pressurized. The mechanics suspected it might be due to fuel contamination. Checked receipt to verify that the previous fill up (at the shell station) was indeed diesel. Called the station to inform of incident, and to inquire if anyone else informed of similar incident; none, was the reply from the gas station manager. Currently, the car is inoperable, and the VW dealer service station recommend replacing injectors, and all the fuel pumps.
A D V E R T I S E M E N T S
- Frederick, MD, USA