This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
High pressure fuel pump failed while driving on the freeway 60 mph car suddenly lost power and luckily I was in the slow lane and was able to pull over to shoulder
I bought this car in May 2015 due to the awesome fuel ecconomy paired with supposed great reliability.the high pressure fuel pump went out around October 2015. I was headed to work and the engine started skipping just for a short time. I drove to work without any more issues. When I was leaving work, the engine started running real rough so I pulled over and I heard a squealing/rattling noise from an area around the timing cover. The engine stalled. I started it back up and after maybe 10 seconds it stalled again and wouldn't start back up. I towed the car to a VW specialist shop and they diagnosed the issue as a failed high pressure fuel pump and requiring replacement of the entire fuel system. I had the car towed to a VW dealership and they're diagnostic was the same. They sent out a fuel sample and it failed for lubricity. I expected VW to cover this since this was a known VW issue. The car sat at a dealership for over a month before having to tow it back home. The repair will cost around $5,600. I would fix it myself but the parts alone can be $3,000 to $4000. I purchased this car in May 2015, so only got to drive it for five months. I have lost all faith in the reliability as well as the confidence that VW will fix any issues that are due to faulty parts. There have been several cases with faulty high pressure fuel pumps from 2009 to present. There was an investigation before. www-ODI.NHTSA.dot.gov/acms/cs/jaxrs/download/doc/ucm475595/incr-EA11003-61863.pdf
The contact owns a 2010 Volkswagen Jetta. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to the dealer where it was diagnosed that the high pressure fuel pump and the fuel injectors needed to be replaced. The manufacturer was notified of the failure and the VIN was not included in NHTSA campaign number: 10V621000 (fuel system, gasoline). The failure mileage was 115,000. The VIN was not available.
While excelerating from a red light my car went into "limp mode" and lost most of its power. I could not drive faster than 40 mph or 2400 RPM. I contacted VW dealer and they instructed me to drive the vehicle in which was only 8 miles from my house. Enroute to dealership my car lost all power and shut off in the middle of the road. I could not start the vehicle and had to get it towed to the dealership. Upon inspection, it was found that my high pressure fuel pump had failed which caused my turbo to also fail. The fuel in the tank was not contaminated, this was just a failure of the system.
I am unable to open the gas filler flap to fill my gas tank with gas. The filler flap usually opens using the central locking system in car or the key pod. Neither activates the filler flap now. This is a serious safety issue which Volkswagen does not have a solution for.
- Jupiter, FL, USA
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Car in shop for approximately 11 days. Although car out of warranty, fixed with authorization from VW of America as a "warranty" repair at no charge to me. Bad fuel not an issue (tested). Hpfp and all major fuel systems/lines cleaned or replaced. High pressure fuel pump failure.
My 2010 VW Jetta tdi is throwing check engine light codes of P0472 and P0471. Both of these have to do with exhaust pressure sensors and I think this is an environmental issue and should be subject to a mandatory recall. The local VW dealership denies any recall would cover these cel codes.
Dealership performed 90K mile checkup. Also asked them to determine if cel P0472 was covered by warranty. They confirmed code, and said not covered under any warranty. The also advised the car is showing intermittent code of P0638 for throttle actuator control (bank 1). Written on the estimate by VW dealership is "technician noted that while driving vehicle into the shop, vehicle had no throttle control and would not increase in engine speed. Technician recommends replacing the throttle body and exhaust pressure sender. Technician recommends customer not to drive vehicle --vehicle will at some point stop driving (moving) - it could stop moving at any point, including crossing a intersection". I have not had any issues whatever with my throttle, but due to their documentation, it appears there is a safety issue here deserving of a mandatory safety recall.
Fuel line #2 failed after recalled repair on fuel line #2 was performed. Fuel was spilling onto hot engine. I think the original recall was NHTSA campaign id number : 11V490000. Looks to me that cause of failure was same as covered in recall-vibration fatigue.
The car lost power while going uphill and would only reach speeds of about 20mph on a 40mph road. The car check engine light had come on about a month before. I was told there was a problem with the high pressure fuel pump and it would need to be replaced but the car would be safe to drive until it stopped powering up to top speed.
Year: 2010 build date: Aug 2009 make/model: Jetta sportwagen tdi tranny: 6M mileage: (actual miles at time of problem or when problem began) 57,500 diesel fuel source: Shell and chevron additives: Nope problem: Took my tdi to an independent. First time ever (always dealer serviced). Had a check engine light come on. Code was a fuel pressure sensor. Replaced. Car would not start. Found rust in fuel filter canister. Found rust on the in-tank pump. Replaced all three pumps, canister, fuel lines ' independent took it one piece at a time as to not overcharge. Ultimately, replacing the hpfp solved the issue. In fact, the fuel pressure sensor they originally replaced they put back in and it worked, so they returned the one from the dealer. Dealer: Charles maund, austin, tx status: Since I had my work done at an independent, VW of America is scoffing at payment as noted under the extended warranty repair because the fuel was not tested by someone at VW. I still have the same tank of fuel as it had when it went in, but they refuse to test it citing that I could have put anything in there. I have receipts for my last tank of diesel, and mileage/current tank levels to prove that it is the same. Car has had all the required factory warranty inclusions, like the stickers and the filler tank guard. What's more, at 56,000 miles (three months ago) I had the 60K maintenance done at the dealer. Dealer says they replaced the fuel filter and that the rust in the canister is likely because of all the rain we had those three months. My car is garage kept and hardly used, as you can see from the miles, but that is their story. Currently asking to talk with senior level customer care. Not feeling good about this, especially with everything happening with dieselgate. Out of pocket costs are $2600 to date. I have kept all the parts.
My 16 year old daughter was driving our 2010 VW Jetta clean diesel tdi on the interstate at 65 mph when suddenly the glow plug light came on and there was loss of power; she pushed down on the accelerator but to no avail. As the car slowed down, she was able to take the nearby off ramp and get car to the side of the road. By the time the car was coasting to the side of the road there was a total loss of power - steering, brakes, everything. The car was towed to the local VW dealership where they informed with the high pressure fuel pump had failed and it would cost $8,000 to repair. The Volkswagen approved misfueling guard was installed at the local VW dealership soon after we received a letter from VW regarding it. A week prior we had received in the mail from VW their hpfp warranty extension letter. However our car is at 131,000 miles. We contacted the vwoa customer care group and explained our case asking them to cover the cost of the repair. We had purchased the extended warranty from the VW dealership at the time of purchase. We even pointed out that we had been loyal VW customers over the years - having previously purchased a Jetta, passat and beetle and my wife's family has a long history of VW purchases. VW response was there was nothing they could do for us as the warranty only went up to 120,000 miles and we were over it. It appears being a loyal VW customer is not worth anything to VW. We have appealed several times but kept getting the same response - nothing they could do and they have now refused to forward up our case up in the vwoa organization. We have put nothing but diesel into the car and urge the NHTSA to issue a recall on the hpfp. It seems to me that a part that costs less than $1,000 can cause $8,000 in damages is poor engineering design. One expects better and for a diesel engine to last at least 200,000 miles.
The contact owns a 2010 Volkswagen Jetta. While at a stop light, an abnormal noise could be heard coming from the engine without warning. The contact stated that the vehicle hesitated prior to the engine failure. The vehicle had to be towed. The vehicle was taken to the dealer where it was confirmed that the engine was defective. The high pressure fuel pump relay needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000.
While driving in middle lane of the freeway my 2010 volkwagen Jetta tdi lost power and and engine light came on. Vehicle was almost struck by traffic while making my way to the right side of the road. Car was towed to local repair shop where I learned that the vehicle's high pressure fuel pump had failed. After researching this issue I learned failure this happened frequently 2009 - 2010 tdi clean diesel vehicles and information about this problem is well documented. This issue needs to fixed before a serious injury or death occurs.
The hpfp failed on my vehicle causing metal to contaminate the entire fuel system. Vwoa states that they will only cover vehicles with under 120000 miles. However, my vehicle is slightly over that amount. From the research I have done, this problem has effected a large amount of VW tdi owners. Since diesels are purchased for the sole purpose of being driven on the highway, extending the warranty to 120,000 miles will not cover most 5 year old diesels on the road. VW needs to take responsibility for this failure and issue a recall to those impacted by this failure.
While driving car stalled and the glow plug light camp on, luckily we were on our street and not in high traffic area. Car will not start and being told that we have metal pieces in our engine. 8500 fix for a 2010 car this should be covered under some sort of recall or warranty if these high pressure fuel pumps are faulty.
While traveling eastbound on interstate 82 in Washington our 2010 Jetta experienced a safety-related malfunction; the "glow plug" lamp illuminated, then the "service engine now" lamp illuminated, followed by an immediate complete loss of power and the engine shut off. After coming to a stop, the engine was able to be re-started and the vehicle was "limped" with limited power to within a mile of overturf Volkswagen in kennewick, Washington. There the engine experienced another total loss of power and was unable to be re-started. The vehicle was towed to overturf Volkswagen and we were informed that the "high pressure fuel pump" had experienced a catastrophic failure, resulting in metal shavings from the pump entering the fuel system, clogging the fuel injectors, and starving the engine of fuel. We were informed that this issue is a design flaw and is well known to Volkswagen, but were told that our vehicle was not qualified to have this "warranty issue" resolved at Volkswagen's expense because of the vehicle's "rebuilt" branded title. It is my understanding that this pump failure is occurring only in vehicles equipped with this particular pump, and Volkswagen has been replacing them on vehicles that are past their warranty period, at no cost to the consumer. I see this issue as a safety issue, not a warranty issue, due to the complete loss of engine power that can occur without warning at highway speeds. I see no difference between "clean titled" vehicles and "rebuilt titled" vehicles and the chance of this pump failure occurring without warning. I would like to have this issue resolved at Volkswagen's expense, due to the design flaw of the vehicle's high pressure fuel pump. Thank you.
Incident occurred when approaching an intersection. Engine died as if the car ran out of fuel. Tried to restart the car but the car would not turnover. It would only crank. Acted like it ran out of fuel but there was half a tank of fuel.
A D V E R T I S E M E N T S
- Roseville, CA, USA