This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A recall was issued for the ABS software upgrade which my car was updated in 2017. That is within the 10 year timeframe. Since then, my abs light has went on and off. We kept resetting as advised by Sisk Automotive in Hopkinsville, Ky (not a VW dealer). Wyatt Johnson in Clarksville, Tn completed the recall in 2017. In Feb 2022, the abs has failed creating ECP fault and almost every light on the dash is now on. I believe the abs should have been replaced in 2017 and the dealer just put a quick fix to say the recall was complete. I need help fixing my unsafe car that VW failed to fix in the original recall.
I brought my car to the dealership not even 2 years ago. They said they fixed my ABS moduler and the EPC updated the software and replaced the ABS moduler if they did then why is my car shutting down and causing me trouble and having issues. I just need this car fixed the correct way. They didnt fix it due to the way they went about it. I need my car fix due to my 8 year old daughter I take yo school and also taking my fiance to PT due to a terrible accident. I need answer or someone to answer why my car is acting up if they fixed it.. Thank You Dawn
I was driving in Clio alabama on state highway 10, when all of a sudden the EPC light came on my 2009 Volkswagen jetta s 2.5 5cyl..... about 2 miles later down the road; the engine cuts off unexpectedly while I am going 62mph down the highway, with an 18 wheeler directly behind me at the same speed. The car just quits, won't do anything, so I swerved over the side the road so I wouldn't get hit by the 18wheeler and tried to restart the car and it wouldn't do anything. I've had to tow it back to my home and I've had multiple mechanics look at it and try to discover the problem but every time they hook up a diagnostic scanner, and it throws a code, I've purchased the parts that shouldve fixed said dtc code, and rescan the car and that fault code will be gone but there'll be a new one each and every time.. It is costing too much to continue to fix it. It will turn over but it will NOT crank up. I don't know what else to do about it but something is just not right about this issue so I am reporting it as a safety issue because the total loss of power near about caused me to get hit by an 18wheeler at very high speeds and could've been killed. And it's also some type of an electrical issue and I am reporting it to hopefully obtain an answer to the issue, help repairing it or replacing it, or Volkswagen to repurchase the car from me and most importantly I'm reporting this so hopefully it will be able to save someone's life one day. Thanks a lot and have a great day.
Was trying to get the ABS recall fixed took my vehicle into the VW for the recall they gave me a quote of $1543.37 to replace the ABS module and said it wasn't covered. So I called their 1 800 number and they basically said the same thing. But when I read your remedy it says to help correct this defect, your authorized Volkswagen dealer will update the ABS control module software with improved diagnostic capability to detect insufficient pcu ground connection. ABS modules with insufficient ground connections will be replaced. The software update will take less than an hour to complete; if the ABS module requires replacement, this work can take up to a full day to complete. The recall repair will be performed for you free of charge. Am I responsible for this part so that they can update it please help
The cars check engine light came on and lost power on the freeway. I took it to get checked and a diagnostic was done. I had just gone to the dealership a week before and had the back brakes and rotors replaced for $500 dollars and the oil changed for another $100. They said everything was fine.
- Stockton, CA, USA
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Hi yes I am concerned in regards I had a call for a recall on my Jetta 2009. NHTSA called me to set up and appointment. I did exactly what I was supposed to do with the recall. When the recall was finish I thought my work was on the manufacturing and was to pay the dealership. Long story short I had to pay for the labor and the parts for a recall on my 2009 Jetta Volkswagen..
Key gets stuck in ignition when turning off the engine. Engine lock and housing cylinder malfunction is regularly preventing key from turning off the ignition.
The driver's side rear door lock does not work. It doesn't work manually or with the key fob. I am concerned about the safety of my passengers if something were to happen and they cannot exit the vehicle from the rear. Also, the inability to lock the rear door is another safety issue. I have noticed several complaints about the same problem. Does it take an actual vehicle fatality for this problem to be dealt with?
Hi, I have a 2009 Jetta 2.5 SE and the door locks stopped working G both manually or with the key remote. I cannot lock my doors except for the driver door. It started this morning out of nowhere.
I just bought this 2009 volksawagen Jetta this Monday, September 16th 2019, the car has a nonstop beeping noise as soon as the key goes in the ignition (not the open door beep either) and the ABS, brake, and traction control lights are on in the dashboard. The beep is nonstop and very frustrating and starts every time the key goes in. I bought the car for cheap thinking this would be an easy fix.
Key will not turn to start the car '. ( I search online and there many ' many... many issues with the 2006 to 2012 VW Jettas. There also many... many... many cases online about car will not turn off do to the key no turning ) call the service department in delaers and have many issues with same problem. Keys getting stuck or not turning to start or to shut off the car, they will need to complete run of the gas or unplug the battery to safe turn off the car.
Key will not remove from the ignition. Car will not cut off. Key stuck in the ignition. Tried moving the steering wheel and moving gears to place back in park. I had to remove fuse 15 and remove battery cable to shut car off. Key is still in the ignition.terrible inconvenience
Ignition key was hard getting it to turn on finally got it to turn on and then when I got home it wouldn't turn off took me 45 minutes to finally turn it off
The headliner adhesive for the vehicle has come unglued and is causing the fabric to sag and prevent a clear line of sight. This is a latent safety defect. From a reasonable search on the internet it appears that many Jetta owners have had the same issue, indicating a common manufacturing issue. The adhesive that was used is the same as the adhesive used on the remainder of the interior panels which are also coming off.
In April of 2016 car just had 6 indicator lights on dash. Just happened one day on the highway. Speedometer, gas gauge none of the dash worked. Red light constant flashing. We ended up having to park it for 6 months while still paying 300 a month car payment and full coverage insurance until I had money to fix it. Around the same time the back passenger window stopped working and still doesn't work. I got this car in March of 2015 I believe. It has cost me so much money and I am hoping that I may be able to get a reimbursement on the 800 I spent to fix it, only to have it do this stuff randomly every few months. Just 2 weeks ago I had to slam on the brakes while driving and there was a bang sound and I drove it home. The next day it drove to work ok and then on way home when it started it immediately was running badly and check engine light and all that was on again. We took it to mechanic and he said thermostat was stuck open and it did need a coil and wires or something also. It has been just constant with this car and I am spending a ton of money. It's really difficult raising a family and working 30 miles away from my home and dealing with this constantly. Oh, and the air conditioner only works in the winter time. Definately not when idleling. Mechanic says that's a 400$ part so I'm just trying to scrounge up the money to fix that part of the electric disaster this car is before it hits 101 on my days sitting in traffic. Please help. The document I have to upload is the reciept from the repair. It was messed up for almost a year before I could fix it. Mostly just sitting.
My key is stuck in the ignition and my car would not turn off. The car was in park; however, the ignition switch would not turn back to the off position. It would only turn forward. My car ran for 4 hours until my husband came home from work. He had to remove the fuel pump fuse and disconnect the battery to turn the car off. The car continued to run after he disconnected the battery. I had the vehicle towed to the dealership so that they can remove the key and repair the vehicle. The dealership stated that they have never encountered this problem; however, I am reading on the internet and it appears to be a common problem with Volkswagen. Unfortunately VW won't issue a recall unless enough customers complain.
I got the 2009 VW Jetta on 8/2017 at a used car lot I went on website VW schedule appointment for a oil change check VIN # on recall by then it come up recall called the number website gave
Drivetime-downey sold me the above vehicle with no brakes, blown air compressor, and a faulty transmission. The bureau of automotive repairs is investigating the warranty company that failed to repair the brakes.
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- Vanleer, TN, USA