This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wife went outside to start her tdi and after sitting and making no progress in warming and smelling a lot of un-burnt diesel she decided to shut it off. After she came inside and told me it was not warming up and it seemed to be running out of fuel very quickly I went outside to check it out. I could see that diesel had leaked onto the ground, so I opened the hood and fuel was dripping from the engine mounted fuel pump. I left it overnight at this point to make sure no fires where started. The next morning I took it apart to find out what the source of the leak and after removing the pump, associated electrical, and rubber lines I saw the end of the pump had popped out of its crimped aluminum case. This was allowing diesel to leak past the running electric pump and onto the running engine which at the point of turning it off had covered the entire serpentine side of the engine completely in fuel. It was a Bosch part #1K0 906 098A we have contacted VW about this and they offered no assistance in either offering to investigate the leak or expediting the buyback process to remove this vehicle from the roads and my driveway knowing that it leaked fuel. VW did acknowledge a prior recall on a rubber fuel supply line had been performed before the car was purchased.
The contact owns a 2009 Volkswagen Jetta. While driving approximately 10 mph, the vehicle hesitated and the engine stalled. The vehicle was unable to restart. The vehicle was towed to a dealer where it was diagnosed that the failure was related to the fuel system. The vehicle was repaired. That the high compression fuel pump needed to be replaced. The manufacturer was notified of the failure, but refused to cover the costs of the repair. The VIN was not provided. The approximate failure mileage was 60,000. Updated 01/21/16
Glow plug warning light began flashing and engine lost much of its power. After about 1 minute of additional driving engine stopped in the middle of the road leading to loss of power steering and brakes. Managed to coast car off to side of the road and stop without incident. Car towed to local mechanic and diagnosed as a high-pressure fuel pump (hpfp) failure which resulted in metal flakes contaminating the entire fuel system.
While driving in local, I was so scared when my 09 VW Jetta sportwagen tdi suddenly stopped, completely out of power. The car stopped right before we entered the intersection. It couldn't be able to restart. There were no engine light on, no warning signs. The car just completely shut down without any signs and we have to have it towed. I consider this as a serious safety issue since if the car just shut down like that while on freeway, it could lead to many car accidents and deaths. The diagnosis showed that there is metal pieces flow inside the fuel line which cause fuel system damage and break down the high pressure fuel pump. This issues has been happening to cars in the same model which has been reported over the years. NHTSA should have solutions for this safety issues with these VW's car models to prevent serious car accidents especially on highway.
Driving down freeway at 61mph, engine turns off. No power steering or brakes while I changed lanes in heavy traffic to get to the shoulder of the road. Car would not start and had to tow to the dealership. Dealer replaced battery, primed fuel system, gave car back. After five days, check engine light came on, so I took car to dealership. They replaced glow plug control module and gave car back. Driving down highway when car again dies, engine turns off without warning. I have to change lanes again with no power steering or brakes to get off the road. Towed vehicle to dealership where they say the high pressure fuel pump needs to be replaced. This is a very scary and dangerous problem to have a car turn itself off while driving down the freeway.
- North Plains, OR, USA
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On 11/3/2014 I drove my 2009 Volkswagen Jetta tdi to work on interstate 90, when the cars engine light came on and the vehicle immediately started to decrease speed. By the time I found a safe spot to pull over the vehicle shut down completely. My car had to be towed to an autoshop where I was told that my cars highpressure fuel pump shut down and contaminated the whole fuel system with metal from the secondary fuel pump.I had purchased this car used just this February for $15000 and now I have to pay a bill of $7000 to be able to drive it again.I did do some research and discovered that I am not the only driver with a 2009 VW Jetta where the highpressure fuel pump failed.
The car was running fine up to the time it quit. It stalled in a puddle after 7 days of rain so I assumed it had gotten water in the system somehow. I had it towed to my local mechanic. He in turn called the dealer who said they were unable to sell him the parts for the repair and that I needed to have it towed to them. I have since been told the repair work will be between 8 and 10 thousand dollars to replace the diesel fuel system! I told them to hold off so that I can way my options. I have since verified that indeed the high pressure fuel pump had disintegrated and destroyed the fuel system.
My VW Jetta tdi 2009 stalled in traffic in Dec. 2010, it was only a year old with 23,000 miles. The dealer said I must have put reg. Gas and not diesel. I said I had receipts and he could test it to prove I hadn't. the damage was $8,000 for a new fuel system including tank. It was called a high pressure fuel pump malfunction with fuel system contamination. He said there was metal shards that disintegrated the entire fuel system. It was covered under warranty. Now August 7, 2014, the exact same thing occurred and it is not under warranty but the dealer will cover it again for free. Checking on-line, I see this is a common problem and there needs to be a recall or we should get a new car. I asked dealer if he could guarantee it won't happen again and he can't! but he says VW will always fix it for free if it happens again. What if it happens and someone dies in an accident when it stalls on the freeway" will they do a recall once someone dies"!!!!!
Flashing glow plug light and engine warning with loss of power. Engine died within several minutes. Coasted to safe spot to pull off road. Towed to VW dealer who diagnosed high pressure fuel pump (hpfp) failure with metal throughout fuel system.
Driving in the neighborhood when all of a sudden car's RPM's go super high. I turn off the vehicle and it wouldn't start again. Had it towed to VW dealer who has diagnosed problem as full fuel system blow out/failure. I am the original owner. No problems previously and no symptoms of fuel system problems prior to this incident.
While driving, a warning message briefly appeared stating engine management malfunction followed by a blinking heat coil light. The manual said to take to repair station as soon as possible, but within 1 mile the Jetta tdi lost power, my car almost stopping and eventually losing all power. Luckily I was not on the freeway where this would have been very dangerous, and I was able to pull to the side of a country road, calling for a tow truck. Analysis following instructions on a VW service bulletin shows the primary fuel pump that supplies the system failed and the vane pump released metal into the entire fuel system, getting past the filter (another defect?) and going all the way to the injectors. The entire system except the gas tank will need to be replaced. VW says this $7000 repair is not under warranty. VW should have recalled the faulty fuel pump and faulty filter that allowed the metal to continue into the entire system. I am being told that one dealership is handling 2-3 of these cases a week! I find on the internet that this has caused accidents.
While idling in drive through, engine started making a rubbing noise, followed by sudden engine shutdown and "engine failure" warning message. Would not restart. Had to push vehicle out of drive through and await tow. VW service department confirmed the high pressure fuel pump had failed, and the entire system would need to be replaced (as described in campaign EA11003). This is the second occurrence on this vehicle (previous instance was in November 2012).
While passing through a busy intersection, engine suddenly shutdown, with engine failure warning message. Would not restart. Pushed vehicle out of intersection and to shoulder, where I awaited tow truck. High pressure fuel pump had failed, contaminating the entire fuel system with shrapnel, requiring the entire system to be replaced. This is in line with failure described in campaign EA11003.
Driving on I-95 at 70 mph, glow plug light began to blink, then engine failure light came on. Engine began to slow, turned onto next exit and when I released the gas pedal, the engine stopped running. Was able to coast to edge of roadway. Towed to VW dealer in florence, SC and was told I had fuel pump failure and would need a new fuel system costing between $8,000 - $10,000.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while at a stop, the vehicle stalled and was unable to be restarted. The vehicle was towed to a dealer where it was diagnosed that the diesel fuel pump failed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 166,798. Updated 06/09/14 06/13/2014
I got a warning light on the instrument panel indicating "diesel particulate filter." After a few minutes, I got another warning light indicating an overheat in the exhaust system. I immediately took the car to the dealer. I was presented with a bill for $6,800. I have never heard of that problem in VW's, so I would hope someone would look into it. Everyone who buys a VW diesel should know that a potential exists that a clogged filter would result in a $6,800 repair.
As the car (a 2009 VW Jetta tdi) was entering an intersection the high pressure fuel pump malfunctioned (completely) causing the car to stop in the middle of the intersection. It could not be restarted, was pushed to the side of the road and subsequently towed to the dealer.
Driving at approximately 65 mph on the interstate on Thursday March 27, 2014, the car began to flash the "glow plug" warning light along with a message "engine fault workshop". at this point in time the car would only do about 50 mph on the interstate for about 2 more miles until I found a safe location to pull off the interstate. The cars engine stalled as I was making my way off the road. I was unable to get the car to start again. The car was towed the same day to a local garage of my choice. The technicians took five days to diagnose the problem, which was determined to be a failed high pressure fuel pump. I was told the entire fuel system must be replaced in order for the car to run properly, due to the fact that the entire fuel system gets contaminated with tiny metal shavings when the pump fails, the cost was estimated at $8000-$10000 from a local VW dealer. I called the dealer and explained the problem, they told me they are aware of this issue on some models but there are currently no recalls, so nothing would be covered under a warranty. I am not having the car fixed due to the fact that I don't have that kind of money and the car itself is only valued at around $14000. My choices are to let the bank repo my car and ruin my perfect credit that I have been building for 15 years, or keep paying the $350 a month for a car that doesn't run for the next 4 years. It is a crime that VW is aware of this but are continuing to rob us unfortunate people that own these cars because they will not issue a recall or cover repair bills. Thank you for your time on this subject.
High pressure fuel pump failed while driving on the freeway. This is the diesel model of the car. Tdi trim. The car suddenly at 65 miles per hour gave a failure/workshop error. Traffic slowed down and needed to brake. When traffic picked up, the car was not able to accelerate as quickly, barely gaining 1mph a second. The car went into limp mode with a max speed of 40 mph. Took the car to dealer and was diagnosed with a high pressure fuel pump failure, requiring the entire fuel system flushed and everything near and ahead of the fuel pump to be replaced.
A D V E R T I S E M E N T S
- Kansas City, MO, USA