This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rough acceleration with stalling and lurching, particularly with quick maneuvers. This has been an ongoing problem, just identified by the dealer at the car's 60K service check, so dates and mileage entered are estimated. They found metal filings throughout the fuel system and said that the high pressure fuel pump had been ground up internally. They stated that VW was aware of this issue, although this issue had not been mentioned at two previous visits for fuel changes and servicing by another local dealer. I thought it was just some air in the fuel line. They specifically did not mention anything about a NHTSA investigation, which I eventually found on the safercar website (NHTSA action number : EA11003). They did say that VW wanted all the parts that they are replacing, including fuel pumps, some lines, fuel filter, and fuel injectors. Work is to be completed on October 30, 2012.
I had just left my VW dealership it have an unrelated issues looked at, I had a service that wed. I pulled out of the dealership drove about a mile and my car flashed so kind of warning. I turned around to go back to the dealership and it died. I was less than a mile away from getting on the interstate where I would have been traveling at 70 mph.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving 70 mph, the malfunction engine warning light flashed on the dashboard as the vehicle stalled. The contact was able to move the vehicle to the side of the road. The contact towed the vehicle to a dealer. The dealer stated that the entire fuel system needed to be replaced due to metal flakes entering the fuel system when the fuel pump malfunctioned. The failure mileage was 115,986. Updated 11/14/12 updated 11/15/12
Over the past 18 months, the dealer has replaced all three of the diesel fuel pumps in my car. The failures did not occur in traffic, nor was the car totally disabled. The purpose of this report is to add my data to the other reports already collected. My car has been fixed under warranty so far, but my warranty will expire in 15,000 miles. I am concerned as to the longevity of the replacement parts.
- Warner Robins, GA, USA
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Car lost power and stalled. Glow plug light started flashing. Had the car towed to the dealer. Warranty repair. They said it was the accelerator sensor, but that made no sense to me. The car has performed okay since then, but I'm concerned the same thing will happen again. I am now out of warranty. This is a 2009 tdi Jetta wagon.
Engine warning light goes on, car shuts down. Dealer says it is the emission flapper on the exhaust system and a new one costs $918 dollars. VW customer service can't and will not do a thing about it. The dealer keeps a stock on this exhaust flapper and could do the job right away. VW knows the problem is out there, and right now it proves to be a profitable one for them.
Vehicle stalled and would not restart while waiting in the left turn lane of euclid ave in bay city, Michigan. Vehicle was towed to thelen VW service 0.5 miles away. I was allowed to remove personal items while tech was investigating. He showed me the filter and there was a little bit of metal shavings. He then opened a port on the pump and found a lot of metal shavings. The tech then said the pump failed and the entire fuel system would need to be replaced. The service rep said he would talk to VW to see what needs to be done next. This information is all I know as of the end of the day on 9/18/2012.
We were driving on a two lane highway. The cruise control was set. Out of nowhere the car just quit. The gauges went to zero. The car didn't have power. We coasted until we found a clearing where we could pull off the road. We were able to apply the brakes to come to a complete stop. We were very lucky we were able to coast far enough to find a spot to pull off. There was not an emergency lane on the road. The closest town was 18 miles away. We put the car in park and tried to start it without any luck. After awhile it did turn back on and we were able to drive to the dealership.
I was driving my 2009 VW Jetta tdi on I-81 N. near the wytheville exit my engine malfunction light came on. The car immediately began to lose sped and power. I was able to coast up the exit ramp and into the exxon station. I turned off the car. The car would not restart. There were no VW dealers within 80 miles so I had it towed to a christiansburg, va shop that works on VW's. its name is car force. They said it was the fuel load lift. They put in the part and in still would not start. After further investigation it was found that everything, including the fuel pump, was damaged. I had it towed another 40 miles to roanoke, va. The cost to repair is $7,000 - $10,000.
This is the tdi model. Glow plug light came on. Then car lost power, and engine warning light came on. Car died on exit ramp and wouldn't restart. High pressure fuel pump died sending metal shards thoughout system.
Felt a shudder in the drive train; a few seconds later the glow plug light began to flash; the multi-function computer flashed that there was an engine fault and to service the engine; the engine shutdown and I pulled over to the side of the road; engine would not restart; dealer analysis revealed the high pressure fuel pump failed apparently sending shards of metal particles downstream of the pump; pump and other hardware downstream of the pump are scheduled for replacement
2009 Volkswagen Jetta tdi. Vehicle ran out of diesel fuel, upon filling with new fuel vehicle failed to start. Vehicle was towed to Volkswagen dealer to perform repairs. Dealership informed me the fuel injection pump went out and the entire fuel system needed replacement at a total cost of $8600. Due to the fuel injector pump going out caused metal shavings to enter the entire fuel system and allegedly requiring a complete system replacement. Simply because the vehicle ran out of fuel. People run out of fuel every day and are not put in my current situation with my Volkswagen. This must be faulty engineering to result in a complete fuel system replacement for the sole reason of running out of diesel fuel. What I was told by the dealership O the necessary repairs and costs are absurd. Any help is appreciated. Thank you.
Abrupt deceleration to 30mph from 50mph D/T vehicle in front of me hitting their brake and turning. Then I accelerated to get back to the posted speed of 50mph. When depressing accelerator at approx 40mph heard a loud "pop", loss of power, glow light on dash came on and warning. Loss of power with 3 cars coming behind me so I quickly moved to the shoulder and restarted the car. Car turned over but was in "limp" mode - I was less than 1 mile from my house, so I pulled out and "limped" home. Contacted VW on Monday 11/14/11 and my dealership. The car was flat bedded to the dealership and hpfp failure was diagnosed, VW paid in full for complete replacement of entire fuel system.
I was driving my 2009 Volkswagen VW Jetta tdi diesel and it stalled while driving. Thank god it didn't stall while driving at a higher speed around a corner with oncoming traffic !!! I had it towed to my place and plugged in my obd reader and got 2 codes, po47A (undefined code) and PO191 (fuel rail pressure sensor circuit range/performance). I did some research online and decided to try and replace myself, the exhaust pressure sensor #2 and then later the fuel rail pressure sensor with no luck either way. So I decided to tow it the my local VW dealer and the worst possible case scenario was the outcome. The dealer said it would cost $ $6,500 to repair and that the entire fuel system would have to be replaced due to fuel (metal) contamination and a bad high pressure fuel pump. Under my research online I've found that many customer's of 2009-2012 have had the same problem's that VW will not recall. I'm writing this in hope that someone may these many complaints and force the great VW empire to recall these problems before people, families, and children are severely hurt, handicapped, and/or killed. I invite anyone who reads this and all the other similar complaints of these vehicles to take this very seriously and think about if someone you love or care about was or can be hurt, injured, handicapped, or killed because VW wants to maximize their profits !!!!! shame on VW and shame on anyone who has the power or authority to possibly do something about this and doesn't do anything !!!!!
A catastrophic failure of the high pressure fuel pump left my wife without power as she was driving in traffic. There was no preceding indication and in other circumstances could have caused a traffic accident. When the hpfp failed, all non-electrical power failed with a potential for significant control and braking problems.
2009 tdi Jetta high pressure fuel pump. Three pumps have been put in and it keeps failing on the highway twice and was extremely dangerous and I am over warranty and it seems to be a faulty design. Don't know what steps to take here they have had my car for almost 90 days. The consumer also stated two transmission fans have been installed in the vehicle. He was then told a new turbo was needed at a cost of $3000. Updated IVOQ 12/10/12
Jetta is a tdi, diesel. Glo plug engine light began flashing and experienced decreased (but not complete) loss of power. Pulled over. Examined engine, which was shaking. Turned car off and glo plug warning light went off, so attempted to drive, but got less than a mile down the road before glo light began flashing again and engine light came on. At this time, I pulled over, turned off the car, and had it towed to ocala Volkswagen (Florida). At the time of the incident, I had been driving on that tank of gas for approximately 100 miles or so (ie, was not the result of putting gas in a diesel tank -- dealer performing repairs will confirm). Diagnosis is ex/imploded high pressure fuel pump (hpfp) resulting, likely, from contaminated fuel -- not the wrong fuel (I am careful to only put ultra low sulfur highway diesel in). VW paying for all costs to replace fuel system (pumps, injectors, rails) but not fuel tank. Danny at VW ocala has been very good to deal with, but I'm concerned this will happen again and VW may not be so kind/responsible to cover costs. Not sure whether new hpfp system will be installed, or the same one as before (thus leaving me at the mercy of having to "choose" the right gas stations). Car is in for repairs at this time.
I was going down the road at approximately 45 mph, the engine lost power and stalled. I was able to pull to the side of the road, then have it towed. My spouse is an engine machinist, and after talking to a Volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. So far, he has spent $3200 for parts which has depleted our saving account. He is self employed and I work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by VW, who has falsely denied any ongoing issue of this sort. Fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this VW problem fixed, and in some cases has happened again. This high pressure fuel system is faulty and unsafe. VW needs to take responsibility for their product to ensure customer safety on the roadways.
For the second time my fuel pump went out. Also for the second time I was accused of using bio diesel or regular fuel by the dealer. I was driving a long it sounded like a gear was tumbling around then a grinding noise followed. Luckily I was a low rate of speed and was able to pull off to a side street with out problem. Last week the gear box went out as well. It had issues on going in to reverse from drive. Often I would have to put the car in to park turn it off then restart to get it to go in to reverse.
A D V E R T I S E M E N T S
- San Antonio, TX, USA