This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car been fine and went to take my daughter to school and shut the car off and get back in to go home and wouldn't start and the Abs light came on and Check Engine light as well. I am concerned because I think since I have done the ABS no longer then 2 years. I feel like there is a problem and dont think VW fix it the first time when I took it in.. My fiance had a terrible accident 12 month ago and no income and I dont know how we are going to fix it if we have too thats what I am worried about as well.. Thank you, Dawn
While driving at highway speeds of 65mph, instrument cluster indicated stop! oil pressure engine off! and car went into limp. Was able to maintain control of vehicle and pulled over to side of exit. Vehicle had to be towed from highway to repair shop. Diagnosed to be a failure in the hex drive bit from the balance shaft module to the oil pump. Also caused turbocharger failure due to lack of oil flow. Car has been maintained to required schedule and had no prior indications of imminent failure.
3 weeks after purchasing my pre-owned vehicle in May 2019, smoke started pouring out of the engine on my way to work. I had my car towed to a shop and was told the cause of the issue was broken engine hose clamps. The shop charged me almost $700 for brand new hose assemblies and clamps. Also, my transmission is slipping intermittently and I do not feel safe driving this vehicle.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the electrical system failed and most of the warning indicators on the instrument panel illuminated. In addition, the instrument cluster panel was faulty. The vehicle leaked fuel and the power steering was faulty. The entire electrical system constantly failed. The vehicle was towed to crown Volkswagen of lawrence (3400 Iowa St, lawrence, ks 66046, (785) 838-7750) where it was diagnosed that the internal module in the transmission failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 148,376.
Takata recall. Car hesitates to speed up, ABS light come up some time and go off. Light cover all the signal P R N D S when the gear lever is on drive (D).
- Cedar Rapids, IA, USA
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Doing 70 mph on the highway our 2009 Jetta tdi lost all power. The high injection fuel pump turned out to be the problem. Repairs will cost at least $6,000 VW modified this pump 5 different times and never notified the owners about problems with the pump. The NHTSA had an investigation and concluded people were using the wrong fuel. We have 2 diesel vehicles and know which pump at the service stations are diesel. This is a serious life threatening problem, catastrophic failure and no power in you car yet the NHTSA closed their investigation. VW will do nothing to help with repairs and the Jetta has become a total lemon. We have received several recall notices through the years, none regarding the fuel pump, and the car was taken to the dealership for the recalls each time. We would like to see something done about this serious problem.
Takata recall. In February of 2017 my check engine light came on and was accompanied by a series of 3 beeps. As I continued to drive more lights came on and my dash board looked like a christmas tree ex. Airbag, oil, check engine, ABS, epc, brake light, etc. When driving on the high way my gauges will shut off and I can not see how fast I am going, my car will decelerate with my foot on the gas at random times on the high way. I look my car in for repair to cars auto in las vegas because my car could not pass smog. They did an analysis and informed me that my ABS module was shot and there was an active recall for the device. I took it to my local VW dealership and thought with my safety in concern that this would be a simple fix. Instead, they informed me that I would need to make an appointment and come back another day but I refused to drive my car off the lot. They took my car to the back and said that my ABS module was not communicating with the computer and that I would need to pay $700 to have a diagnostic done before they would replace my ABS. If the ABS is faulty as explained in recall #16V913 under VW action 45F2 if the ABS fails to pass the test then it will be replaced free of charge. They seem to not be complying and giving me the run around.
The car was driven a short 7 miles and parked for 2.5 hours in 28F weather. Upon starting to return the smell of fuel was noticeable. Upon driving the smell did not dissipate and seemed quite intense. The vehicle was stopped after about mile of slow in-town travel and on a hunch the top engine cover was removed. Fuel was found to be all over the top of the engine in the area of the injector lines. The recall work (11V490000) for these lines was done years ago. The car is currently at the dealership awaiting evaluation but I can't help wonder if their recall work was not fully successful at preventing the fuel leak it was meant to.
At 140K miles 2009 volkswagon Jetta tdi stalled out in middle of intersection. Towed to dealer and diagnostics revealed P0191-fuel pressure sensor implausibleand P0087-fuel rail system pressure too low. Volkswagen will not fix due to emissions recall of my vehicle and over warranty. Volkswagen knows this is a defect with the diesel engine and won't fix it.
Vehicle stalled without warning while traveling out of state in 118 degree weather near phoenix. Stall occurred just as we were turning back onto the highway after stopping to check the map. Check engine light came on and engine would crank but not start. Towed to nearest dealer who diagnosed hpfp failure known to occur with VW tdi engines.
The vehicle is part of the VW tdi emissions scandal. The vehicle currently needs a dpf which is one of the parts affected by the emissions scandal and one that will eventually need to be replaced for the car to meet/pass emissions. VW should pay for this expensive repair now.
We have been having an issue with the engine stalling out while driving. It started with the epc light coming on several months ago, but the light does not stay on and there has been no consistency to the occurrences. However, now, the car will stay running for long and stalls out shortly after starting. The epc comes on sometimes, but not every time that is stalls out. Today I took the car for a drive around the block, as soon as I got it back home, it stalled out. From that point on the car would not stay running for more than 15 seconds.
My car has 146K miles. It is a diesel. The high-pressure fuel pump failed while in motion on 2/8/2016. VW limit on hpfp warranty extension is 120K miles which seems low for a diesel car. To repair the fuel system is $5300 which is more than the car is worth. Called VW and they will not offer any financial assistance...even with this car being part of 'dieselgate'. hoping other drivers with this same problem are complaining and ODI considers re-opening the report. Link here www-ODI.NHTSA.dot.gov/acms/cs/jaxrs/download/doc/ucm475595/incr-EA11003-61863.pdf.
This is for a 2009 VW Jetta tdi. The tdi of course has been involved with VW adjusting software to cover up nox emissions on several year models of their diesel 2.0 engines. What also needs to be looked at is the high number of failures involving the diesel particulate filter (dpf) units. It could be the software hat has been churning out wrong emissions readings could have possibly overtaxed the soot collection in this vehicles as well. I would suggest someone from your office peruse forums at tdiclub and other tdi sites to see the number of these units that have been reported by members. I have not had the failure as of yet, but wanted to bring this to your attention
While driving on a city street, my car began to make a rumbling sound, followed by a engine warning message turning on. Within a minute, my car died and would not restart. We towed our 2009 VW Jetta sportwagen tdi to a VW specialized mechanic who confirmed that there were metal shavings in the fuel system that seems to be resulting from a hpfp failure. Mileage was at 131769 at time of failure. (outside of the extended warranty time period for the hpfp issue) 12/21/2012 two faulty rear passenger seat belts were replaced. Airbags had not been deployed and car had not been in an accident prior to seat belts breaking.
"high pressure fuel pump" addendum to complaint #10808605 please add to the previous that my husband was driving the vehicle at the time & I failed to mention that when the (hpfp) failed he was in the fast lane of the freeway & his power was immediately stopped. This happened on the I10 freeway eastbound just before the "county line rd" offramp in yucaipa, ca. There was no shoulder in the fast lane for him to pull over. He was very fortunate that there was no traffic to his right as he had to make it across 2 lanes of traffic in an uphill grade. The car barely made it to the offramp! if there had been traffic (typically slow moving truck traffic), he would have been trapped in the middle of the freeway & surely hit!! in my previous complaint I was angry about VW not taking responsibility for the known failure. We are responsible car owners & regularly service our vehicles. I could understand had this been negligence on our part. My husband commutes 200 miles a day & we rely heavily on having a reliable vehicle, which we thought we had in a VW diesel. They recognized the defect by offering a 10yr, 120,000 mile warranty extension. Mind you this is a diesel engine which has a life expectancy of at least double this. At some point this failure was bound to happen & VW knows it. I spoke with many VW technicians in the diagnosis of this issue & they all acknowledge this is a faulty part. Some of the blogs try to allude that poor fuel is the cause, but the mechanics don't agree.any assistance you can provide in getting VW to take responsibility would be greatly appreciated. This not only endangered the life of my husband, but this is a $5500 repair!!
Driving of freeway & sudden loss of power. Car died on the offramp & unable to start. Glow plug light & battery light illuminated. Towed to local shop expecting an alternator repair. They diagnosed hpfp failure. $5500 repair!! this is a known issue & should have been a recall! I received a warranty extension (10yr or 120,000mi) letter June 2015. My vehicle is 2009 with 155K miles at that time. My vehicle has depreciated due to the emission system & now this.
Driving home when exiting off to the hwy my Jetta will flash the ABS, brake and ESC lights while beeping. Took car to mechanic it was relayed that the ABS module was bad. I refuse to take car to VW dealer because I already have issues with them about the erc valve and diesel fuel particulate filter (engine light constantly stays on) being 1 of the issues VW has admitted being faulty but still not doing anything about it. To get the ABS fixed it's going to be over $2500 and the have the erc & diesel fuel particulate filter fixed is over $3000. Each of these items are faulty and should be taken care of by the dealer with a cent paid from my pocket. Both are life threatening faults that eventually could lead to my death or deaths of others. I have no choice as this is my sole source of transportation so I have to drive it. Even though VW admits fault they are doing nothing to help except for offering "consolation" gifts - none will cover cost to fix car and get myself and others out of danger. VW needs to be held responsible.
A D V E R T I S E M E N T S
- Orrs Island, ME, USA